Plaid Pantry is known for its cleanliness and delightful workers who create a positive atmosphere. Customers appreciate the wide selection of candy and ice cream. However, some reviews mention that the store's hours are inconsistent, closing early, possibly due to safety concerns in Portland. While there are experiences of being treated suspiciously, many highlight the kindness and patience of the staff, especially during challenging times like the pandemic. Overall, Plaid Pantry is seen as a valuable part of the community.