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December 2023 by Elyssa S.
Products are on trend but nothing special considering the price. They also don't provide a paper recite, you must give them your phone number or email to get a recite and you of course must have a recite to return anything. They also ask you if you want a bag and then charge you for it without telling you.RESPONSE TO OWNER:Although I appreciate the offer, I do not need to be refunded .50 It simply left a bad taste in my mouth between the two and I wanted to share that. Forcing customers to sign up for marketing emails or txt messages if they want the option to return an item isn't a good look. I understand companies wants to "minimize" waste and save money but as a paying customer I shouldn't have to provide my personal info if I don't feel comfortable doing so. I was also promised I would receive no marketing emails when I pushed back on giving my info and that was not the case. I received multiple junk emails after receiving my initial receipt and had to unsubscribe myself.
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July 2023 by Chelsea Wolfer
I went into the Washington Square location looking for a sweatshirt in a size XS as a gift. Sadly there weren’t any in stock, but Baxter took down my name and number and texted me after a restock a few days later. He let me know which items/colors he had in that size and offered to put the one I wanted on hold. Good customer service can be hard to find these days and Baxter really went above and beyond to make it as easy as possible for me.
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June 2023 by Kevin O.
Baxter & Angela are amazing!We love Portland Gear even more after visiting the Washington Square location. Baxter was so professional and knowledgeable and Angela was very helpful in helping us choose the perfect product for us. Thank you Baxter & Angela.
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June 2023 by Alondra Lopez
Yesterday coming to the new Portland gear store . New store looks clean and organized, had variety of choices but wished that it was a bit cheaper. Carolina was super nice and helpful with my decision making and even recommended some items that i could purchase. would come again!
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June 2023 by Bronson Enos
Baxter was very professional and patient. Store has a great variety of clothing rather you’re looking to get a Portland souvenir or just gear up.
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October 2022 by Justin Morales
We always have a great time shopping at Portland gear. Ask for Baxter if you need anything, this guy is so helpful and his enthusiasm is down right contagious! Thanks Baxter, we will be back.
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October 2022 by Fam. Kirchholtes
I had questions in regarding the reward program so I called the Bridgeport store because I had an awesome experience there while shopping! The gave me my space after letting me know if I would need help not to hesitate! Very friendly❣️❣️So first I did not reach anyone when I called but they called me back and took all the time I needed and went trough with me over the phone on my computer … I was very pleased and had only good experience❣️❣️
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October 2022 by Eden Johnson
Most scrumdiddlyumtious folk, exquisite atmosphere and top dog service. I want to live in the bus it’s so magnificent.
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October 2022 by COOS BAY
I often use the Portland downtown store, but I don't use the Washington Square store because the staff are talking to each other all the time.
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October 2021 by Kelly Hunt
Each time I shop at PG, I am always greeted right away by the person working. All of the employees are very helpful and knowledgeable. And kind. Jess, the manager always goes above and beyond to make sure I leave happy with my PG items purchased. I love all of the products. And the very high level of customer service. I highly recommend shopping at PG!
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October 2021 by Jantzen Filbrun
Customer service anyone? The lady working the evening shift proceeded to sit on the back table while not making any effort to assist us while looking through their product. They won't stay in business long if that stays up. Where has customer service gone ?
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October 2021 by Evan La Fleur
PG has always been a great place to shop, The Washington Square pop up is a great location to go to if you live on this side of town and do not want to have to go all the way to portland to shop. (Although the Portland location is still the best in my opinion) Friendly staff, and great prices!
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February 2021 by Jantz F.
Customer service anyone? The lady working the evening shift proceeded to sit on the back table while not making any effort to assist us while looking through their product. They won't stay in business long if that stays up. Where has customer service gone