-
May 2023 by Suzie A.
Great clothes, but I will never understand why the workers need to be so mean. From the moment you walk in it's like they really don't want anyone in the store. I would like to try things on, but I always end up ordering online.
-
February 2023 by Constance L.
Such a lovely shopping experience! There were a lot of sales happening when I came by, so all the clothing was at even more of a reasonable price. They have a great selection of soft, high quality outdoor and activewear.I was honestly most impressed by how they handled the fitting rooms. There wasn't a room available when I got in line, but instead of needing to wait, I gave them my name and I was able to chill in a waiting area and keep shopping until they called me. Super intimate and professional, and on top of that, the fitting room was one of the nicest I've been in and had different lighting settings on the mirror!
-
January 2023 by Sabine Authier
Amazing customer service! The sales associate who helped me went above and beyond. I had a confusing return and was fully expecting to be told it wasn't possible to exchange sizes without an order number, but I received nothing but patience and problem solving. I am so happy that my boyfriend is able to get his favorite pants in the right size! I highly recommend shopping at this store. Great atmosphere and employees.
-
September 2022 by A J
Found some summer items on sale at the end of August. Friendly staff, clean interior, ultra modern fitting rooms which allow you to customize the lighting to make sure your new fit is just right. Good selection of men's and women's outdoor apparel.
-
July 2022 by Mary R.
My partner has been ordering online from Prana for years, so he really wanted to stop by the store. He's a fan of their quality and also how their sizing fits his build. I loved how bright and spacious the store was. It was very clean and inviting too. I particularly liked that their racks weren't overly full (so you could easily look at what was hanging) but weren't empty either. I've never shopped here so had to test out some sizes. The dressing rooms were very spacious and I LOVED that the mirrors had lighting settings you could adjust. I wish all stores had that! We were lucky enough to have stopped in during a 50% off sale as well so the prices weren't as high as some of the other reviewers noted. Overall it was a nice shopping experience and we'd definitely return.
-
February 2022 by Rashi T.
I have loved their stuff from the first day I set eyes on this store . The clothes are super comfy and I really like their fabrics. This shop has much more variety in my opinion compared to other Outlets that store Prana Clothes . The location is perfect and the store is bright and well organized . The staff is helpful and welcoming. Prices tend to vary based on the item and err on the side of expensive but I think this is quality stuff that lasts a good while . They also used to have free Yoga classes , but not sure if they still hold them post-covid .
-
January 2022 by Indira Lugo
I came to the store to return an item purchased through the prana website. The blouse did not present as it did on the website. I didn’t even try it on- I figured I would just come to the store, browse and find something else. When I approached the sales associate with my blouse, order details and receipt he told me that he could not accept it because he stated that I had clearly worn and washed the shirt and was now trying to return it. Mind you, the blouse still had all the tags on it. I pointed this out to him and even showed him the same blouse on display in the store. Both shirts looked exactly the same. He stated that the tags can put back on easily and that the blouse smelled of softener! He went as far as to smell the shirt! The associate was incredibly rude, and shamed me in front of other clients and customers, essentially calling me a liar. I don’t know if this type of thing happens often in Portland, however I have never experience anything remotely close to this. Single-handedly, the most unprofessional and pretentious staff and retail atmosphere I have ever encountered.
-
November 2021 by Jason Phillips
The sales associate, Alecia, made my trip to Prana so quick and easy. I was looking for the style of jeans that I already owned and she had a super similar style in my hands in just a quick moment. Beyond her excellent customer service, she seemed genuinely invested in me finding jeans that I’d be happy with. She wasn’t trying to push a purchase, she was making sure that I found what I was looking for. The Prana products are excellent and having such a positive experience makes me love the brand even more
-
November 2021 by Jason P.
I already enjoyed the comfort, durability and style of Prana. When I took some returns into their store, my love of Prana was doubled by the charismatic and welcoming sales associate Alicia. She was so helpful and made making the return and finding the style of jeans I was looking for so easy and quick. Beyond being professional and friendly, I believe that she really wanted to help me find what I was looking for. No pressure, no sales pitch, just genuine desire to help me get what I wanted to find. She's super efficient and a great face for Prana. If I owned a business, I'd try to hire her immediately as she would help build a strong return customer base. If you're reading this, Alicia, thanks again!
-
November 2021 by Nick Baggett
6 months or so of light usage. Contact customer service with hope they stand behind their product, but I do not of "proof of purchase" so no help. Advice from them remember what store you got them from and ask them. I don't remember what store. Sustainable should not mean inferior.
-
June 2021 by Jay Horita
Somebody once said:There is no way to happiness, happiness is the way.Well, they lied. All you gotta do is hit up prAna, and you'll be BUZZING with their outdoor gear and apparel that blurs the line between function and style.The staff here are incredibly kind, no pushy sales tactics, just genuine feels for you to get the right gear for your needs.Truly well-designed pieces here - and their guarantee is no joke! They replaced used pants for me at no charge.They used to hold free Yoga classes in-store several times a week and other events pre-covid. I hope those return!
-
June 2021 by Alexander Strandlien
Very high quality clothes. I travel the world wearing this good stuff.
-
May 2021 by Jason Ozier
Very helpful people work here. Clothes are super comfy and stylish. I've got my summer clothes
-
April 2021 by Elle V.
Gross customer service. Walked in and stood near register where there was the only sales associate I spotted. He was writing something so I just waited and browsed around. Never looked up so I walked to find the dressing room myself. Came back down stairs after I decided I'd just come back another time. As I went back towards the register an older white woman entered the store and sales associate lifted his head immediately & asked if he could help her. It's my mission to call out all these companies who treat BIPOC customers like crap. If you're BIPOC do not shop here.
-
April 2021 by Marina U.
I tried another clothes here in Germany, the quality and functionality shocked me and I decided to order online from USA. it is my best online-parcel ever. fast & comfortable. thank you, lots of luck in the future and hopefully taxes will not go higher so we stay in touch!greetings,Marina