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March 2024 by Chad Colwell
Great customer service
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January 2024 by aiden weighter
In my experience this location has fantastic employees. Michelle at the front desk has helped me sort out very complicated situations dealing with rent/required payments, allowing me to hold on to some very sentimental items. I'll be grateful for a very long time. :)
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January 2024 by Olivia Tesoro
If I could rate this place below a zero I would. I would really implore anyone who is thinking of or even currently renting from here to go somewhere else!! My partner and I moved our stuff here in the middle of October and by the beginning of December our unit was broken into with valuable possessions stolen. The manager called me and left a message about an ‘important matter’ and then it took me over a week to actually be able to get ahold of someone about the lock missing from our door. When I finally was able to go over there and talk to someone in person (they are erratically in the office when the information says otherwise) the guy who I spoke to was clueless about anything going on there. There are hardly any cameras on the floors and it is very easy to see into all of the units from looking into the cracks and from above. Someone was able to see into our unit then break in using bolt cutters very easily and then able to meticulously go through all our possessions for who knows how long. Come to find out today while trying to move our stuff out, the thief was another renter from the building and was able to break into multiple units and steal from a bunch of people. This company has known about the individual for over a month and aren’t able to get the police involved because it’s the ‘tenants possessions not theirs.’ This kind of mentality for a business who doesn’t care about customer service or about people who rent from them is disgusting. The people who work there are don’t have a clue what’s going on and really just don’t care about basic service. DO NOT RENT HERE.
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January 2024 by paul mendoza
Not recommended. No security cameras on the floors, maybe two on the outside so your things are not safe. My unit was ransacked easily.
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December 2023 by Gracen Tichelaar
Justice was fantastic! He explained the elevator process and went with me the first time to make sure it made sense, and he was professional and engaged with the move in process. 10/10, and great customer service.
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November 2023 by Ian X Keeber
I want to be clear here at the beginning — James was very helpful and polite during my tour of the facility. James gets 5 stars!However, I’m very troubled to see almost a dozen people here reporting their units were broken into over the last year. Further, that management didn’t even notify them of the theft, was uncooperative in insurance claim processes, and flat out didn’t seem to care their stuff had been stolen.Most of the units in this building are thin wooden doors with padlocks on them — extremely easy to break into. They supposedly have cameras on site, but it sounds like they are essentially useless.I had a reservation to rent here, but after reading nearly a dozen 1 star reviews reporting theft and/or steeply rising prices after contracts were signed I will never be a customer here.
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November 2023 by Yeah Me
The reviewer AH is just an insecure and negative loser who didn't make it far in life because he was bullied for most of his life. So he compensates by harassing exhausted workers and gaslighting them to elevate himself. On top of that, he also feels entitled to throw shade at them by leaving 1 star reviews and uses anonymity to hide his cowardness. To the manager reading this, I hope you notify AH and send this message to him because I want to get him mad.
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August 2023 by Nicole Livadas
updated review from 5 stars to 1 star: Deciding to utilize this company was one of the worst choices I’ve ever made, and resulted in me losing hundreds of dollars that they absolutely should have refunded to me. I honestly cannot even figure out where to begin but fair warning, stay away. There are so many other options in the area that are the same prices, safer, have actual customer service and won’t treat you with zero humanity.The only reason they have good reviews is because Michele asks for reviews when you sign up and at that point you have zero clue what you’re getting yourself into.
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August 2023 by Jacqueline Shaw
My unit here was recently broken into. The thief replaced the lock with one of their own. The theft wasn't discovered until I visited my unit and discovered my key didn't work.The storage facility never gave me video of the theft or proof that they had reviewed the security footage. All my calls have gone unanswered.I was also told other tenants would only be notified of my theft at the facility manager's discretion. So other thefts may have occurred during my rental period that I was not informed of.I'm never using a Public Storage facility again.
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June 2023 by T K
DO NOT STORE YOUR STUFF HERE. I had my stuff in a 5x5 from April to today. There WAS NO VISUAL SIGN OF BREAK IN, as my lock had not been tampered with, but thieves managed to steal a safe with my birth certificate and social security card, around $700 worth of musical equipment, and a full cordless Ryobi tool set. Plus my rate went from $29 a month to $42 a month after I was explicitly told that it would stay at the $29 a month at the time of move in. I would have had a better experience had I just handed my stuff directly to a local criminal. Absolutely the worst experience I’ve ever had renting anything from anyone.
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June 2023 by Lynda Graham
The location is great and the process was very convenient. The elevator makes the moving of heavy objects a breeze! Price is great for the amount of space offered and the staff is friendly and efficient!
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June 2023 by David Shamburger
Don’t recommend this place. My unit was broken into in May and I’m still dealing with insurance and police reports. However, staff member Justice is the only saving grace for this place. He was so helpful and made my interaction with public storage better.
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May 2023 by Caitlin Callahan
Matthew at the Sandy location was the best person we could have asked for to help us get set up in our new storage space. He was kind, knowledgeable, efficient and answered any and all questions we had with clarity. Thank you, Matthew!I would absolutely recommend this spot to anyone looking for a storage unit.
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May 2023 by Andi Rex
This review is for the staff member Michelle L. who was working today. She was very kind and so helpful in getting me to my unit when the elevator was down again. Public storage is very lucky to have her as an employee! Again this is NOT a review for the space itself, that is a very different rating. A+ for Michelle though!
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May 2023 by Amariah Buchanan
Michelle was very helpful and friendly while assisting me with finding my unit, she made sure I knew how to access my unit and took her time showing me how everything worked. I was very appreciative of her kindness, thank you.
