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September 2025 by Leilani Nelson-Riley
Katie was wonderful
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August 2025 by Camila Schlesinger
Katie was super helpful!
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July 2025 by Elizabeth Milligan
Upon meeting Lisa I thought she was very helpful, meeting our needs at a fair price...and those thoughts soon changed. The office staff were very hard to get in contact with..rarely on site. We never received a rental contract, one was supposed to be left in the unit for us, all that was left was a flyer. I signed up for direct pay which went ok for a couple months, until , I believe, they raised the unit rent (without ever contacting me to make me aware of the increase) and they would have to get a new direct pay agreement with me. I didn't know they didn't receive payment until i got notice they were going to auction my belongings! I went into the office and paid in full what they say I owed. I found that instead of adding their lock to unit door , along with mine, they had cut it off, then put my cut lock in the unit. About 2 weeks later I finally went to look for a particular item I had stored there. What I saw upon arrival(after using my code to enter the premises) was a red wire tag on the lock, next to there lock, which I had been given the code. My bill was paid in full, so why was the wire on it? I ripped it off , unlocked the door and found my unit was not as I had left it last. Boxes were opened, stuff was moved, and my big screen TV was GONE! Lisa was amazing , and answered all of our questions. She deserves a RAISE!
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July 2025 by Susan Cripps
What a quick, easy process..I choose Public Storage on Cascade because of convenience and location..The clerk Lisa was so helpful and knowledgeable..I felt that she made sure I didn't get to big nor too small of a unit..I'll recommend Public Storage on Cascade Hwy in Portland to anyone who ask.. Big Thanks to Lisa, you made a difficult time so much more tolerable...
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June 2025 by Caitlin Dickinson
Lisa was fabulous! Quick and friendly!
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June 2025 by Kristina Webb
Lisa was absolutely amazing very kind walked me thru everything made it so much easier
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June 2025 by Alaina Harker
Lisa was great!
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May 2025 by Maggie Jane
Lisa is friendly and helpful. Made the process very easy
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May 2025 by Zack Breitbach
Lisa was wonderful, and super helpful when I broke my lock! A+ service and a great conversation as well! Thanks Lisa!
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May 2025 by Brandon Toris
Great customer service
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May 2025 by Empress Dior
Lisa was very helpful. Was informative and got me all set up within minutes. Thank you.
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May 2025 by megan schenfeld
Everyone was so kind and the facilities were great.
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April 2025 by marie lajoyce
this place is awful!!! the lady ain’t ever on time.! Literally been having people waiting over an hour when it’s suppose to be open!! this is ridiculous. Only thing about this place is storage is clean other than that they are never at work on time when there are suppose to be open. unprofessional
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April 2025 by Ethan Carrick
Started process to secure a unit online, got a call very promptly from the awesome lady at Public Storage ( I'll insert her name once I confirm it's correct) letting me know the payment didnt process for some reason. Tried to figure it out over the phone but I was heading that direction already anyways so finished the process in person, it was seamless. The discounts I got from doing the online application was still honored even though I technically was doing it in store, which was cool because the deal I got was specifically for online application payment only. The lady was super cool and gave me the rundown on where my unit was and most of the basic procedures and amenities at the location. She was honest about my monthly rate increasing and told me the reason and how to mitigate that. Overall pleasant change from where I was at for the past 16 years!!
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April 2025 by Leanna Jones
Great service. Greatly appreciated! Thank you Lisa :)
