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January 2024 by Jacob J.
Bait and switch pricing.They get you in at a good advertised rate and then gouge you to death jacking up the rates every 6 months. They even went so far as to say they would make the rent increases stop and then just went ahead and let them keep happening. Bad hours. Bad service. Give your money to someone who isn't trying to hold you upside down and take whatever pennies fall out of your pockets.
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January 2024 by Andrew Elias
Great service everyone I interacted with was knowledgeable and friendly. I was able to call them in the morning and load all my stuff later that afternoon. Also their rates were much lower than I thought it would be. Fantastic service.
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January 2024 by Zoe Arkoudaki
Rent a unit here if you want to be insulted and robbed of your stored items!The woman who works here goes by the name Meegun and she is just awful. She is combative, mean, and even hostile to paying customers. Meegun admitted that she makes up rules on the fly, and that those rules depend on just the appearance of the customer that she's harassing and insulting at the time!What's even worse though, is the policy she has of not checking the property before locking up for the day! That means if you aren't out of there before Meegun leaves (at least 5 minutes before the posted closing time), she'll lock you in and you'll have to call the after hours number or the fire department so they can let you out!This negligent practice apparently means that people hide out until closing time just so they can break into other people's units!There's a lot more that could be said, but unfortunately, it's now a matter for the courts.Shameful, 0 stars!
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December 2023 by Katie Pierce
Just moved to Portland and got the warmest of welcomes from Alan at Albina Public Storage! He was so friendly and helpful, and even kept the place open late for me and my movers. While I was there I noticed that he was just as friendly and patient with all of the other customers. What a great first impression of our new city!The premises were also very clean, and the building itself a little futuristic? Felt safe in the area, especially being new and out at night.Loved my experience!
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December 2023 by darian bentz
Worst customer service ever, lady gives attitude about having to do her job because the links at this location to do it yourself online doesn’t work. Switched locations and everything went smoothly, avoid dealing with her if you don’t have to.
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November 2023 by WinterRayne
Very nice staff and the building is new, well kept. The nicest one I've been to.
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November 2023 by Mark J.
They don't even have restroom access. There late to work and nobody from customer service could help.
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October 2023 by Rachel
Been here since they literally had grand opening. Megan is completely awesome and deserves a promotion and raise. She has went over and beyond to help us out and let us in our storage. Rent sucks, but it's worth it to have at least one great employee working there
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September 2023 by Gozer G.
I have closed my account with them and they continue to bill me via auto pay. They do not pick up the phone and chat via their app also does not work. This business is a scam and should be shut down permanently.
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August 2023 by Pamela Foster
I had the best experience at public storage dealing with Megan the manager and justice one of her assistants we are very pleased they're very professional prompt and we really enjoyed working with them I give him five stars I'd give him 10 if I could
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August 2023 by Jared Warren
I have had a storage unit here for a little bit well around a year maybe more and always had sectionally good Help from the staff great security someone tried breaking into the front doors not too long ago and wasn't able to get past the second set of security doors which was nice cuz they weren't able to access any of the storage units they've made it easy to switch from one unit to the next if that ever is something you need to do and I would recommend this storage location over all the rest
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June 2023 by Rashelley Morgan
Megan was awesome and they did everything they could to help save us save the most money although they have wonderful security, it does make it hard to get things done.
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June 2023 by Tiffany Cantue
Sales person Megan was wonderful and explained and took time to make sure I understood. Update Stephanie was awesome explaining the rental to meWow once again I came in and had the best experience with Stephanie thank you for helping me and smiling in your voice
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June 2023 by Melanie Nead
DO NOT RENT HERE!!!! In all my life I’ve never had such consistently awful experiences with any business. I had a huge ridiculous ordeal just trying to move to a different unit this past winter, that included a totally bizarre power trip by the straight-up MEAN manager, who yelled at me for asking for the price I saw advertised online, and later made one of my employees cry. Their pricing is shady at best, they don’t honor the rates they advertise ; I was promised a rate by customer service that’s $50/month lower than what I pay; I was promised 24-hour access which isn’t real. When we had such an ordeal with them in the winter we wanted to move out, but the garage doors to the facility were broken for two months, and we had a piece of equipment too large to fit out the regular door. The icing on the cake is that myself and two other customers just got locked inside the building at 5:02 pm (they close at 5:00). The staff apparently left at 5:00 on the nose even though they saw us in the garage area; we all called customer service and they wouldn’t let us back into the area with the units to lock our units, so we have to leave them unlocked overnight and hope for the best. The person on the phone yelled at us for being on site after hours while we were locked in. There have been all kinds of other merely annoying things, like making appointments they have no record of, a TOTAL disconnect between company customer service and the on-site reality, etc. It’s incredibly frustrating.
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June 2023 by Melanie N.
DO NOT RENT HERE!!! I've rented a unit here for a year and a half, and every single interaction with them, especially the notoriously mean and awful manager (she's done a ton of outrageous things including making my employee cry) is the worst customer service I've ever experienced in my life. They are SO SHADY. They do NOT honor their pricing online (see that unit for $150/month? Surprise, it's actually $200!) and will raise your rent without warning or reason. If you are literally one minute past closing time, you're SOL if you need to get back in to lock your unit--all they'll do is yell at you over the phone for being on site after hours. I've never had so many rude, terrible interactions with staff before; I've never written a bad yelp review before but now I have a vendetta against them because they are THE WORST and no should ever rent from them, ever!!! it's too late for me, but you can still save yourself!
