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December 2023 by Azazel Pumpkin
I had a wonderful visit today at Public Storage. Abbigael was enthusiastic and helpful. I LOVE her personality she definitely made an impact in my day today. What a joyful human on such a gloomy rainy day. :)
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December 2023 by Tracy Adams
Gate was broken on the first day. Staff won't return phone calls. The phone number keeps going to voicemail. People were stuck inside and outside without access to their units. Couldn't get in while trying to transfer my stuff from another facility. What a mess!!! Poorly run. Bad decision to rent here.
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December 2023 by Brina Gay
Abigail handled a multi faceted challenge this morning (12/1) with humor and aplomb. She also introduced me to the facility, (My first time here!).
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November 2023 by Tracy A.
Gate is broken, access is difficult, agents won't answer the phone. got stuck inside. dirty floors, unit won lock properly. Terribly operated!!!
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November 2023 by Jake Petersen
Worst storage facility ever. It’s already annoying that they close the gates at 5-6pm but the fact that the elevator has been out for weeks is the absolute cherry on top. They raised the rent and if I want to leave, I have to carry it down from the 3rd floor? This place is a major scam.
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November 2023 by Wynnston humphrey-keever
Effing elevator is broken with no communication sent to renters. Drove hour and a half to my storage unit and couldn’t even use it.
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November 2023 by Luke Vandekieft
The staff are friendly but otherwise this location just has so many problems. I would strongly discourage renting here.My primary issue is that the elevators were broken for 3 weeks right before my move. I was given no notice of the issue, provided no way to access my unit outside of staff hours, and told that I'd be charged rent if my stuff was trapped inside. The office manager was sympathetic but didn't seem empowered to speed things along.This capped off a 14 month stay with multiple problems. Firstly I received two rent increases totaling 60% my starting rate. Second a sprinkler leaked in my unit causing property damage. Lastly access to the units is difficult even when the elevators work: the limited hours means everyone is trying to access their unit at the same time and the garage only reasonably supports 4 cars - any additional cars block people in and there aren't enough dollies anyhow. Getting in and out felt like Tetris at all hours on all days. Expect to be asked to move your car if making multiple trips.Things like climate control and unit quality were fine, but with how much went wrong I'd only come back as a last resort. Very disappointing
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November 2023 by Kendra Adams Bullis
So one evening after hours my husband was lost on Columbia blvd and turned into the public storage driveway to turn around. In the mean time the gate that he had not noticed which was open had now closed locking my husband and our car inside the facility parking lot. He tried for over an hour to reach someone thru the call box to no avail and finally flagged a passer by down since he had forgotten his phone at home. After contacting the only number I could online I was told by the woman I spoke with that he needed to email them a Pic of his driver's license as well as his license plate to prove he was not a tenant there. Before they would give him a code to open the gate. Needless to say after 5.5 hours my husband finally dug a hole under the gate and took a cab home leaving our car locked in. So to any homeless people wanting an unguarded place to sleep at night this is the place since in almost 6 hours there had not been anyone on site nor anyone periodically checking on the facility or watching any cameras. So obviously security there is nonexistent and anyone looking for a place to spend all night breaking into lockers you can do this there uninterrupted. So theives and homeless enjoy.
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September 2023 by Rocky Banks
this is the worst storage facility I have ever had the misfortune of using. all of my things got mold 4 months into storing them from water leaking through the roof. the parking set up is either totally full or your car gets boxed in while drivers cannot be located. there arent enough carts. you can only access this place til 6 on weekdays and 5 on weekends which is impossible when you work 9-5. my rent has raised $75 in one year while the hours have been cut back. There are random houseless people wandering around using the bathrooms and following people through the doors when they open them with a passcode. I cannot wait to deal with the expensive hassle of moving out of this complete trap.
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August 2023 by masen avery
Non 24-hour access is inconvenient, make sure you have your own cart/dolly because they only have a few, other than that it’s a storage space that’s competitively priced.
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July 2023 by Lance Hampton
Without a doubt the worst place I’ve ever used. Unlike most places where your code gets you in after hours, this place locks you out right at 6pm weekdays and 5pm weekends. I had the misfortune of literally getting locked inside of this ridiculous excuse for a storage unit mid way through my move and unable to lock my unit downstairs because the elevators were non operational. My uhaul and trailer were locked inside for the night and phone calls to management were not returned. After 6pm you are on your own!! I came back the next day and got my stuff out, this place is absolutely absurd.
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July 2023 by moise cercea
Jeremy gave me a excellent customer service. I recommend him to everyone.?
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May 2023 by Adrian Barrera
They have 2 carts for the entire facility and when I asked about it they said they would evict the person that took them when they found out who. But that doesn’t do anything for customer. They’re still charging the same price while inconveniencing us by not replacing the carts. That and they have the worst hours. Don’t rent here. I’m moving my stuff this weekend to a better location.
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April 2023 by Steve Scopelleti
We checked out a few self-storage facilities and decided that the price and the friendly service at this Public Storage facility was the best. It’s always clean and the staff are always very helpful.
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February 2023 by Emmanuel Govea
The one dollar for the first month is a scam. Other than that everything is really nice. Good service and clean spaces.
