Quest Diagnostics is a laboratory offering routine lab tests, blood and urine testing, and specialized services including DOT and non-DOT drug screens. COVID-19 antibody testing is available by appointment, with specific safety protocols. The location operates with scheduled appointments for services like drug screens to streamline visits. Customer experiences are mixed. Many reviews praise the staff, describing them as friendly, extremely kind, skilled, compassionate, understanding, patient, and attentive. Several phlebotomists are highlighted for being terrific, thorough, and good with a needle, making patients feel respected, especially those with anxiety or specific needs. The appointment system is generally efficient, with minimal wait times noted when scheduled ahead. However, some aspects receive criticism. The check-in process using a machine is described as distasteful and showing a lack of respect, compounded by a system error that mishandled a patient's name. The waiting room atmosphere is called dystopian and claustrophobic. While appointments usually proceed quickly, delays can occur, and walk-in visits take significantly longer. Despite some negative elements, many patients report great or positive experiences overall, with some choosing this location specifically because it is well-staffed compared to others.
I had a phenomenal phlebotomist! Not only did she listen to my concerns, she is very skilled at her job. 10/10 experience.
August 2026
I absolutely love the team at Quest on NW Westover. Having to get blood drawn for any reason can be so stressful, even scary, but, to a person, they are always kind, gentle and really good at what they do.
July 2026
I got in fast with no appointment and my phlebotomist was not only very skilled she was so friendly and kind. 10/10!!!
