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September 2023 by jimmix 1
1st oil change on my f350. Fast and friendly. We will be back for sure
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September 2023 by Dana Hyland
The staff here are dealing with addiction outside their door and handling it with grace. We must work and pray to end the drug dealing on our streets that close in on neighborhoods where children deserve to run and play in safety. Crack pipes, needles, are easy to see in use and find on the ground. Right now, ruin and sadness grows in Portland. Let's keep caring for eachother every day and doing what we can. It is hard, but maybe it is what we are called to do here at this moment.
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August 2023 by Michael Houlihan
A bit of a pain to get in and out of due to the driveway being at a busy intersection. Other than that I was satisfied. Helpful office staff, friendly technicians, good range of services. Big plus - was able to pull in and have Ford technicians change my oil and do an inspection with no appointment and no wait.
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August 2023 by Trevor Hopper
First oil change on my new truck, day before a long drive. The man at the counter displayed excellent customer service skills, and the work was done before I even returned from the store across the street. Fantastic.
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August 2023 by Dan Opoka
The staff there is always fun and amusing. And we always enjoy getting our vehicles checked out by them as well as the oil changes.
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July 2023 by Prince City
Very disappoint in my experience with Quick Lane. Came in the other day for something really simple and got the run around. Receptionist had a poor attitude, so I express my concerns and experience with the Manager Robert Stamper. Unfortunately, he didn't even hear me out or cared at all, that's fine. Never did the ten-minute service that I requested, but instead called me back and quoted me $190 just to do a diagnostic, that I didn't need. I simply needed them to check the fluids on my car before I went out of town for my 4th of July weekend trip. The $190 mandatory diagnostic fee was to get rid of me, I guess it worked because I just went down the road to another place and got my fluids check for free and got on the freeway to start my weekend. Not going to go into great details on how I was treated because that not my thing, just wanted to let the next person know to think twice about it if they decide to pay these guys a visit for service.
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July 2023 by Emily s
Car making a funny noise after having breaks done. Employees were nice enough, seemed confused part of the time though
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June 2023 by Jack R
Last month I bought four new tires at Quick Lane at Courtesy Ford here in Portland, OR. Jenny - I hope I'm remembering her name correctly - at the counter drew up comparisons for several tires that would fit my car so I could research the various types while I looked further in the waiting room. I had to have one tire replaced for sure and the tread on my other tires was down low, so I decided to get all four and chose the type of tire based in part on the information I got there at Quick Lane. They don't try to push a particular brand - the selection is yours to make. They also show you what was in your tire - no tricks at this business. I brought our company car in for its low-tire-pressure problem a few weeks later as well. These folks let you know if there'll be a long wait, and if yours is a quicker fix they might even squeeze you in. Quick Lane is my place for tires - and I only just realized they're available for oil changes and other service as well, which is good to keep in mind since the shop next door at Courtesy Ford can be heavily booked. If you're a Ford Pass member, have your member number available; it's applicable for your purchases there as well.
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June 2023 by Donna Lively
Gentleman who answered phone was nice, but he had to transfer me to main service department. No one answered there. I left message with Veronica, but she never called me back.
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May 2023 by Jenne Sharpe
Never going back. I came here for years because I trusted one of the employees, Makayla. She always gave me the honest truth and was very helpful, but no longer works there.I had them check my AC which wasn't blowing cold, they charged quite a bit to diagnose - which they didn't tell me would cost anything before starting. They quoted me $1300 for a new AC kit with installation.I called another place, they looked it over and found it only need a $20 part, checked the system, added more refrigerant and charged me $210 total.That's not even in the same ball park price wise! Quicklane misdiagnosed my car and I won't be back.Services: Tires
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April 2023 by Sheri Anderson
They do H ood work but it's not always easy to get in and get your car serviced
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March 2023 by Paul Fomin
Really amazing guys working out here! I came in in the middle of the storm with a terrible sound, these guys had me in and out in less than 10 minutes, with the problem fixed. Definitely recommend this place, go get your car done out here!Service: Brake service & repair
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March 2023 by Mike Savich
When calling this places can't get a hold of anyone half the time . So I walked in and asked for pricing I was quoted $81 for full synthetic oil change. At the end paid $96.32 ??? Not cool probably the last time going here , and on top of that waited like 2 hours .Service: Oil change
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February 2023 by Paul F.
Really amazing guys working out here! I came in in the middle of the storm with a terrible sound, these guys had me in and out in less than 10 minutes, with the problem fixed. Definitely recommend this place, go get your car done out here!
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February 2023 by Cody Tooze
They are always easy to deal with, and they keep you updated with what's going on. Waiting room can be a little dirty but it's ok.
