-
January 2024 by Yolli J.
Subject: Disappointing Experience with Umpqua Bank Customer ServiceDear Umpqua Bank Customer Service,I am writing to express my extreme dissatisfaction with the level of customer service I recently received at Umpqua Bank. Unfortunately, my experience with your representatives left much to be desired and has led me to reconsider my ongoing relationship with your institution.During my recent interactions with your customer service team, I encountered a series of issues that were not only frustrating but also deeply concerning. First and foremost, the lack of responsiveness and understanding of my inquiries was quite disheartening. I felt as though my concerns were not taken seriously, and the representatives I spoke with seemed ill-prepared to address my questions.Furthermore, the overall tone and demeanor of the customer service personnel I encountered were far from professional. I was met with dismissiveness and a lack of empathy, which only served to exacerbate my frustration. As a long-standing customer of Umpqua Bank, I had expected a far more courteous and helpful approach to resolving my issues.In addition to the poor quality of service, the lack of follow-up and accountability from your team was particularly disappointing. It is essential for a reputable financial institution to demonstrate a commitment to resolving customer concerns promptly and effectively. Regrettably, this was not my experience.As a customer who values transparency and reliability, I hope to see significant improvements in the level of service provided by Umpqua Bank. I trust that you will take this feedback seriously and work to implement the necessary changes to ensure that future customers do not encounter similar frustrations.I sincerely hope that my feedback will serve as a catalyst for positive change within your customer service department. I appreciate your attention to this matter and look forward to a swift and meaningful resolution.Sincerely,Y.J.
-
January 2024 by Hannah B
Does anybody know if they are open today? Note on door says computers are down, hopefully by 2 back open?
-
January 2024 by Mister Beans
There are 3 cashiers and a ton of folks waiting and all they are doing is talking on phone, laughing and talking among themselves. There is no number taking situation so everyone has to keep track of where they are in line. Get it together rapid cash!
-
December 2023 by jacob kociemba
Rapid cash has gotten me out of binds time and time again. I cannot recommend them enough for your lending needs
-
November 2023 by Tianna Jackson
We went to rapid cash today , Teonna helped us and she was very helpful and nice ?
-
November 2023 by Dale Cook
Amazing! This very sweet woman Teonne or Teonna) (I hope I got her name correct) The ink on the card smeared a bit I’m sorry! But she helped me through the entire process! I got denied for a payday loan because of my credit. But she figured out a way to get me cash TODAY using my vehicle. She didn’t let me leave without having money and it couldn’t have came at a better time. (My daughter thanks you btw!) T was very sweet and helpful and just all around amazing! Rapid Cash really has the best people working for them. My experience was nothing but awesome! I highly recommend this place if you need a little extra help with cash. Just make sure to pay em back! Thank you so much
-
October 2023 by Vickie Van Lone
Amy is always amazing and fast! All the interactions I've had with everyone are great.
-
September 2023 by Rafael Tepantitla
Excellent crew and Service. Its a shame two Rapid Cash were closed .
-
September 2023 by hishaam bamberg
Amy and David were amazing! They helped me cash my check in a respectful manner and made sure to try and accommodate me to the best of their ability! Overall a 10/10 experience and definitely will be coming back to do more business in the future, thank you two once again!
-
September 2023 by sharlene bai
Thank you Amy for helping me out, your customer engagement was very pleasant and kind. My visit was short and to the point. Thank so much
-
September 2023 by Patricia Ruffin
Yanisha is the best the cream of the crop always patient alway willing to go the extra mile for her customer's and will exhaust every avenue there is to see that you leave with money and en when her customers are wrong about something she will still make them fell that every thing will be ok.shes the best you would want her to assist you and if you default on your loan she shows compation and does every thing g she can to help you and never are you feel less than you leave out felling hopeful she empower she treated you with respect weather your getting a loan or you default a loan we need more Tanisha in the world and Amy is great
-
September 2023 by Allyson Westin
Teonna was very sweet, quick and efficient. She was able to help me get a loan to pay my rent!
-
September 2023 by Kimberly Lynch
I called today about a loan. Even though she couldn't help me Azura was amazing and an absolute delight to speak with. Great customer service ?
-
September 2023 by Jasmine Lay
Teona was amazing all around , handled everything with patience and kindness and was an exceptional helper . Very much appreciated ?
-
September 2023 by Johnny Giddings
Taneisha is amazing! I appreciate her kindness and energy. Thanks for all of your help!