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February 2024 by John P.
Truly fantastic customer service! I had some questions about a couple of products on their website (I am shopping from another state) and filled out the "Contact Us" form. I had a detailed response back within 30 minutes. I replied with a tweak to my first question and heard back immediately. The next day, when I made my order, I got a phone call almost immediately from John at ReRack. He just wanted to make sure I knew that one of the parts I had ordered was actually already included with another aspect of the order. I didn't know, and it saved my 20 buck. And this is 20 bucks that ReRack could have easily chosen to make off of me. I was completely impressed. In this day and age to be able to have real conversations with real (and really helpful) people? Totally priceless. If you can, please give ReRack your business. And if you read this, ReRack? Give John a raise. Or a six pack. Or something.
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December 2023 by Cameron Stetler
Super friendly, very reasonably priced and would not recommend any other place over rerack! I went there in search of one 58" round bar for my van, and they hooked it up! GO TO RERACK
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November 2023 by Paul Johnsen
Off the charts awesome customer service. The team spent 15 minutes extracting really frozen lock cores from a Thule ski rack. After a heroic effort, they trade out these locks for ones that match my rack FOR free! They also help me repair a rare thin rain gutter rack for my classic e34 BMW. Huge selection of all things roof and hitch racks. Great shop!
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October 2023 by Synaptic Wanderer
didn't find what we were hoping but they're very nice and helpful there, also there's a big sweet dog that I got to pet
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October 2023 by Stacey Gregory Martin
I guess some things never change. If you read the bad reviews, most of them mention poor customer service. When I attempted to buy a rack from them six months ago, it was beyond incompetence, it was just outright disrespectful. I’ve blocked out all of the details by this point but know I went in there and the guy was helpful and then came back and they didn’t have the item we put on order to pick up and acted like I was an idiot who didn’t know what I was doing. I asked to speak with the supervisor and the guy said “I am one of the supervisors”. Then I spoke to a woman who was almost just as rude and not at all apologetic for her colleague’s behavior. It was such a bad experience it felt like I was on reality tv for a prank. I went to Rack Attack the same day and they were kind and super helpful so I guess it’s clear what place is superior in town.
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October 2023 by Daniel Hughes
First time purchasing a roof rack. Graham was super helpful, and found the perfect solution to my situation ~ at a phenomenal price. I bought used, and he printed out instructions and gave a few pointers. Excellent experience. Highly recommend. THANK YOU!
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October 2023 by Ray Glur
Went here to look for a rooftop storage box. Ended up with a Thule that will be interchangeable between my Subaru Crosstrek and my VW Atlas. I was very pleased with my purchase and the salespeople who helped me.
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August 2023 by Cindy Naskedov
Even though I have sticker shock for the crossbars the service was awesome and friendly. The pup greeter was adorable!
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August 2023 by Terra Weikel
We walked in and found a bike rack for our car in stock - new at a used price - super friendly and quick. Then J. was able to spontaneously help us install it the day we left on our trip - so helpful! I want to support every local brick and mortar shop that can provide service like this one!
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July 2023 by Deanaca Reid
Made an appointment and they got me in right away for installation. Sam was helpful and direct about pricing. I recommend! New and used options. Plus Lola the dog is very sweet company while you wait.
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July 2023 by Ed S.
The employees were very helpful and informative. They were able to convert my roof rack fitment without problems.
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July 2023 by Less S.
I had a hodge-podge of rack stuff for my old kayak, after not having used the rack for a few years. The person who helped me was quick, creative, knowledgeable and also just plain kind. I left with a lilt to my step!
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June 2023 by Rod Reed
Very informative and helpful with getting a rack set up for my vehicle.
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April 2023 by Alexander L.
Not so sure about the website at first glance, but still go ahead and bought a used Yakima ski rack.When I received it, I'm really happy with it. No missing part, condition is pretty good, which means they really set a bar in QA the product they sell. Also the shipping time is good and it's free! Highly recommended.
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April 2023 by Bill Zimmerman
Got a great deal on a " open box return" Awning for our 4 Runner. Nice shop with pretty fair amount of racks and accessories to choose from.