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January 2025 by Rheye T
got an ad for this on Google maps when searching for something else. will never go here
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October 2024 by A Best
We love our credit union! Real people answer when we have a question and they genuinely care about our goals and concerns.
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August 2024 by dwayne hedstrom
i had a pleasant helpful experience opening an account
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June 2024 by Amani
this Bank is nice and the rates are good but the people are what make me stay, big thanks to Julian Magana for making chaotic day melt away. Great smile and outstanding at their job!
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June 2024 by Brian Hale
How about when you come in every month to try and get your mortgage loan processed. Then, I found out it wasn't with no call or heads up. Then their 3rd party loan services hang up on you and sound like scam callers who have no access to your account information but want you to pay over the phone. Then, after 7 months of trying to get the payments processed, they put you in foreclosure and charge you an additional $5,000.00 to reinstate your loan. When you prove to them you have been trying to resolve the situation every month. They say there's nothing they can do and to speak with their attorneys. Watch out, people! I'm pretty sure they just want to add ten years to the loan and increase your interest rates. Look out for Clear Recon, Dovenmhule, Aldridge & Pite, and Wells Fargo!!! Just sayin.
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May 2024 by Dusty
Don't trust them. Always be cautious in every move with a bank. Everything is a contract and you have to read everything twice and ask questions! Don't forget, yes it is a credit union so there are benefits and positives due to that, but it still operates like a bank. I've come here for many years and I got comfortable but I won't promote Rivermark or probably credit unions in general over banks anymore. Someone might get the idea that they can trust the institution. Get the wrong type of loan and you'll pay an astronomical amount of interest in the first payment and still have the same balance to pay. And just like every other bank who gives unsecured personal loans, you're not going to know the pitfall unless you're really looking for it or if you are fully educated about loans. No one is going to go out of their way to help you understand that and they are there to make money, your hard earned money.
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March 2024 by Clayton Ketcham
Very good and friendly customer service! It’s nice having a credit union close by. They also accept coin deposits, which seems to be a rarity now! The app is a little outdated, but no big complaints.
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February 2024 by Dustin Nyberg
Helped me emencely very great full
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February 2024 by Rees Bettinger
Fantastic. Thanks
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December 2023 by Trevor Newman
Only one person in office who can deal with money outside of the atms. Labor saving cost cutting measures are really annoying for everyone
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October 2023 by Lydia Kentowski
Incredulous that they have to pull your credit to open a checking account. What a discriminatory and antiquated practice. Closing this account after the member bonus drops. Any of the many online banks provide a smoother, less confusing process to enrollment. Check out Chime.
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October 2023 by Kasia Hampton
Julian was super nice and very helpful! He made sure everything was done correctly which I appreciated!!
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September 2023 by Al Bach
Mylee helped me and my friend out with a security deposit issued to the both of us. We hit a wall with mobile deposit and with my friends big name bank. Great experience and now my friend wants a referral code from me. Thank you, Mylee!
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August 2023 by Rhonda Smith
Went in on a Saturday to get an auto loan. Only took my husband name and information for loan and I was also purchasing the car. Was told to open an account with the bank over the weekend and to email the banker the information once that was done. Did that same day. Monday my husband called to check on the status person who answered did not see anything in the system. The banker sent an email saying my ID was needed since I was on the Title however I wasn't on the loan so this made no sense. I sent that first thing Wed morning. Thursday came around and nothing several emails and phone calls finally we cancelled the loan application. No contact with Banker since Tuesday. Person who my husband spoke to on Thursday said that its supposed to be a 24 hr turn around time and we were already told the loan was approved just needed to send docusign papers. Not happy bad customer service from this banker. Car lot let us take the car in good faith now another trip to dealership to change paperwork. Do better next time
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June 2023 by Trevor Cartales
Do not bank with this credit union. They told me my card was frozen, as I had asked for, then they allowed it to transact anyway. I didn't find out until months later. When I asked about it, they initially said there were no transactions, even though there were. Their response below is a continued attempt to deceive. I do not trust this company at all and neither should you.
