-
December 2023 by Pattie Pepper
Shy and Reilly were so kind and helpful! Even though the store was closing in one hour, they were still very energetic and willing to give advice and service. Shy answered many questions I had about dying hair and developers. I was just browsing the store and found some cute nail files shaped like dogs and people. I commented to Reilly who had great rapport and engaged with energy and kindness. There are so many customer service representatives who will ignore you or act like they're irritated and annoyed when you make small talk, need help, or ask questions. Shy and Reilly are perfect examples of EXCELLENCE in customer service with their smiles, engagement, and helping attitudes. Thank you both for making my shopping experience pleasant and enjoyable!!!?⭐?⭐
-
October 2023 by Tracy Rivington
Was helping my oldests with colouring their hair and not sure what to get, the person on staff was fantastic! They are just washing out the dye atm, am sure it will be fab!It was so great how we were helped and made to feel like we were in good hands.
-
July 2023 by Janet Sanchez
The manger at this location is fantastic and so incredibly helpful! Im new to extensions and she helped me out so much with suggestions. Thank you so much for helping me with my hair I appreciate it so much!
-
May 2023 by Es Crowell-Duncan
Cece & Anu at the Eastport Sally's are two of the most honest, helpful AND Nice salespersons I've had the pleasure to do business with!! It was so nice to have help with what I was looking for and not feel like I was putting them out!! I highly recommend stopping in and shopping there!! Thank you Sally's for hiring them!! ✨️ 100% recommend!! Please excuse the squinting in the pix... 88° in Portland is RARE!!
-
March 2023 by Jennifer Dohman
I am so impressed with the employees at this store. They were so kind and welcoming! I had a bit of a hair dilemma and they were able to expertly help me find the right hair color. I am now rocking the exact hair color that I wanted and I am so happy. Thank you!!!!!!!
-
February 2023 by Jerrell H
I am WOWED by Naudica’s service today! She was friendly, had good product knowledge, but most importantly was eager to help walk me to the correct aisles, and even check other aisles for better options while I searched. Great experience!
-
December 2022 by Sirena D.
In years past this store has failed but my most recent experience was awesome the person with long hair and glasses gave me a perfect recommendation for under $20 too! Had absolutely no complaints.. they also have had problems with theft and very expensive theft so they follow most everyone and guard the door but honestly I get it
-
July 2022 by Beki Safar
I've had to come in a couple times in the past few weeks and the staff is always very friendly and helpful
-
July 2022 by Prin Pelletier
Anu deserves a raise. They are absolutely delightful!Truthfully, I have never had a bad experience at this location, all your employees here are very helpful and sweet. Anu went above and beyond, and I hope you appreciate what an excellent employee you have ☺
-
June 2022 by Emily J.
Okay honestly, this is the best customer service I've ever received. The employee was so kind to every single person. It was weirdly super busy, and she managed everything so well. She was showing people where things were, giving advice, and acknowledging every person in the store at the same time. I felt so welcome and almost like I've walked into a friend's house.
-
May 2022 by Numi Ortega
Amazing service and both girls so kind and very helpful!
-
February 2022 by Pamela Joyce
Very attentive and helpful. Theywe're out of a couple things I needed. Otherwise it was a good experience.
-
December 2021 by Madison J.
I wouldn't normally review a Sally's but this is the second time I've had an issue with this specific location. So listen, I work at a marijuana farm, I smell like weed. I decide I need to pick up some shampoo after work at Sallys. Does that mean you should have 3 employees berate me and walk past me, even brush against me, several times while whispering about me and making me extremely uncomfortable? I get the smell is pungent as I'm around it ALL DAY, but please grow up. I felt very profiled just because I smell like weed. Anyways my real issue is with what happened today. I went in again, and this LOVELY lady helping from the Hollywood Sallys store location was working there today. She was visibly anxious and uncomfortable by comments made from another employee (one who normally works this store). The lady helping me was beyond kind and actually tried to help me with my purchase. While the other lady made snide comments and purposefully belittled this employee in front of customers, being of no help to her either. I am so sorry to the lady who helped me today, she is the only reason I am writing this review. I could care less if they are mean to me, but don't be mean to another employee who doesn't even work this location?! Also maybe don't work in customer service if you don't want to be nice to people :)
-
November 2021 by Kat Tsukkomi
The people that work here are always friendly and willing to help, the manager is a rockstar! Very helpful at helping to find what products I need.
-
October 2021 by Kathy D.
If you're a person of color, avoid this shop. They will eye you like a hawk when you're trying to find what you need (unfortunately even when the workers have little to no knowledge to hair usually). If you come during busy hours, they will allow customers to act belligerent or rude to other customers. Nowadays their shelves are basically empty as well. You're better off at a different store or online.
