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September 2023 by cc r.
This shop has a rep for great prices and service, but be sure to read the greatly divergent reviews on both. Apparently when it's good it's really good. When it's bad it's bad. This time, for me, poor customer service. Scheduled a 7am oil change a few weeks back. Was the first customer there at 7 am this morning. I was surprised to hear my car would not get in the bay until "later". When I asked how much later, he said around lunchtime. Flat out refused to call or text when they were about to be ready so I wouldn't have to pay for round trip Uber.I distinctly remember being told "good-- early in early out" when I chose the earliest available (7AM) appt. I erroneously assumed this meant I could wait and would receive priority. We did not explicitly discuss waiting (or not) but I assumed that's what that meant.After being refused a text or call I reminded him they said "early in early out" when I booked. He said he never says that. In other words -- you are both stupid AND senile :) And said with a straight face, after scheduling first available appt. 7 am weeks before, I could reschedule another day. In other words -- we don't care about your time (or evidently your money), only ours. (And, we don't really respect you either). I didn't like the take it or leave it attitude -- it seemed that they didn't value or need my business, and didn't care that I would have to Uber to/from or come twice in one day.I imagined from this interaction if there were a more serious issue with service that they would not collaborate to solve the issue. In other words -- "I'm always right" when clearly his memory is lacking, as well as his customer skills. I didn't see any evidence of accountability. I said politely that I thought the business relationship had been ruptured (with his sort of belligerent approach) and turned to go. He literally said said "OK!" So you see? That's OK by them. I won't feel comfortable using them in the future. I did appreciate when using this shop for the first time the owner gave a rock bottom price and only did what was necessary from the Toyota checklist compared to what the dealer was trying to sell. This seems to be what they do best. Another reviewer mentioned a AAA break that was never mentioned but worth asking about if you do try them. Ended up going straight to the Toyota dealer where I was in and out in 1.5 hour. Not dirt cheapest but still nice, where you can work in a pleasant environment and also they will give you a ride and pick up if you arrange for one -- this is part of what you are paying for. Just beware of upcharges at dealerships -- make sure they separate optional from required. With this shop, figure 2-way UBER into your price, unless you have a ride, or if the owner has specifically promised to get you in and out while you wait. And maybe a bit of "straight talk" as another reviewer has noted.UPDATE after shop response: * " We appreciate...while we regret..." all talk, no action. * completely untrue that there was no appt -- I made one. If no real appt was available and only drop off available it was not spoken to me. * what of refusal to call or text ahead of my turn? So wouldn't have to UBER but still keep appointment. Exceptional service? That would be a compromise if as they said there was a misunderstanding about the 7AM appt?. Nope it's their way or the highway. * what of saying OK! when I said I had lost trust.* even if he thinks he "never says that" - is it still good customer service to say that flat out to a customer who waited patiently to communicate that recollection and rescue the service appt for that day?You decide. I got the picture and I'm glad I did without spending a lot of money or the hassle of a car problem: if you've got an issue with us, it's your problem, not ours. We won't even stoop to call or text you. Bottom line is this shop doesn't need your business and their attitude
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September 2023 by mary stone
Quick diagnosis and repair in same day. Would like more if they were open later and Saturdays.
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August 2023 by Cami Bunnell
Chris and his crew were able to squeeze my daughters car in for an unexpected repair, and got her on the road on time to drive to out-of-state college. We’ve only had great experiences here!Service: General repairs & maintenance
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April 2023 by Melanie Hunter
I love this place! Chris and his team are amazingly welcoming, honest, and fair priced. I would 1,000% recommend Scholl's Ferry Automotive to anyone! Thank you so much!
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February 2023 by Kimmy S.
The folks were very communicative and fixed the car quickly! They reviewed the car and called within 1.5 hrs to let me know what the prognosis is, the timing, and the cost! They had it completed as stated and were friendly! I will certainly go there again!
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February 2023 by Alex Fallenstedt
I got my transmission fluid drained and filled here at an acceptable price. Service was great, and it was a very low pressure environment.Definitely coming back here for future automotive needs!
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November 2022 by Shadow Soliz
I was driving the other day and my car starts to misfire, luckily I was right next to the Napa on Scholls ferry road. I pulled it in and asked if they could look at it. New coils and a oil change later I had my car back the next day. Super happy with the service from chris and the rest of the team for making a stressful situation easy and fast. I would bring my car here anytime.Services: General repairs & maintenance
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November 2022 by Kelly Crees
Chris and the staff have done a great job of servicing both work and personal vehicles of mine for several years. Honest and trustworthy.
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September 2022 by Susie Wms
I have been coming here for about 7 years and previously drove a 2007 Hyundai Accent up until March 2022. As a single woman with an “economy” vehicle, it was such a relief to find a honest shop who didn’t pressure me into purchasing things I really didn’t need and definitely could not afford.At first I only used them for repairs, but eventually I started using them for routine oil changes and I’m so happy not to have to go to horrible Jiffy Lube and their high pressure sales anymore.They have great communication and provide solid advice, but if I chose not to do something I never felt any pressure or negativity from the mechanics. I recently purchased a Kia Niro and called to make sure they work on hybrids (they do.) Highly recommend!
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August 2022 by Susan Williams
I have been coming here for about 7 years and previously drove a 2007 Hyundai Accent up until March 2022. As a single woman with an “economy” vehicle, it was such a relief to find a honest shop who didn’t pressure me into purchasing things I really didn’t need and definitely could not afford.At first I only used them for repairs, but eventually I started using them for routine oil changes and I’m so happy not to have to go to horrible Jiffy Lube and their high pressure sales anymore.They have great communication and provide solid advice, but if I chose not to do something I never felt any pressure or negativity from the mechanics. I recently purchased a Kia Niro and called to make sure they work on hybrids (they do.) Highly recommend!
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June 2022 by Josh
Chris was great! I took my 2007 Lexus is350 in for them to check where my oil leak is coming from, an they found it they steamed cleaned it an everything. I got it back the next day they told me how much the repairs would be. Honestly for my first time going there it was great! Gonna take it back this week or sometime next week to get my leaks fixed!
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May 2022 by Brian Floren
New to the area and was having trouble with my Jeep. Chris was easy to work with and found the problem and it was fixed. They're very reasonable with charges and even when there was a warranty issue with the part, they were on top of it and fixed it. Definitely a trustworthy mechanic shop!Services: Auto engine diagnostic
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May 2022 by Donna P
Chris and his team are the best. I connected with Scholls Ferry automotive when I attended an early morning business network meetings. I trust Chris and his team. I will be bringing my car in soon for my maintenance checkup. Happy weekend! ⭐️⭐️⭐️⭐️⭐️Services: Auto engine diagnostic
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April 2022 by Andrew Arstill
Hands down the only mechanic I'll go to. Amazing and quick work fixing my Xterra and my mom's bug. You guys rock
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February 2022 by Ava
They were super nice l, easy to work with and very understanding! I had a great experience and even though I don't live nearby I will continue to to have my car serviced here.
