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October 2023 by Heather Fang
I am so sad that I wanna buy 2 Hoka shoes for my mother in law and my mom. I stood inside the shop for almost 20 minutes and nobody come to ask me if I need any help? At first time I thought they were just busy and I could wait, but I saw they just skipped me and kept saying hello to new customers.Maybe my English is not good enough but I knew how to express what I need, especially the special gifts for my Mom. I am not angry but just disappointed ?
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September 2023 by R K
Wade and David good peopleWorking hard with customer like me even 5 months later
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September 2023 by C. G
Went in for Birkenstocks, they found what I asked for in the color I asked for and had me on my way in less than 10 minutes. It took me longer to pay for my shoes than it took the friendly, helpful staff to find the style, size and color I asked for.Thank you so much Shoe Mill.
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September 2023 by Melyssa M
I got emotional last night thinking about my experience with Erik here. I have suffered with plantar fasciitis for a good decade now and he did what countless doctors and physical therapists tried to do over the years and that is cure me of my pain. As people with chronic pain know even having just an ounce of our pain alleviated can be life changing.
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August 2023 by Morgan McBride
Bad customer service - I was the only customer in the store and asked the salesperson if they carried a particular model of boots I'd had in the past, which he said they didn't. I asked how the fit compared to the model they did have and he said they were different. I asked to try on a pair of the ones they did have and he all but refused to let me, again saying that the fit was different (yes, you just said that, that's why I want to try them on).I guess they're just not that interested in selling shoes? I was there ready to shell out a couple hundred bucks and was basically turned away. I know retail is dying but it's usually the younger salespeople that seem like they don't care; this guy was older.I don't think I was dressed badly but maybe he thought I was there to steal? I really have no idea, but the whole thing left a bad taste in my mouth.
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August 2023 by Randall
Awesome shoe store! Guys are super friendly and ready to help! Nice selection of On Cloud shoes
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July 2023 by C Yager
Excellent customer service, very knowledgeable staff. Best shoe store service ever .
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July 2023 by Jay Moskovitz
Spectacular service from Erik! Measured both feet (not just one), adjusted the fit of my new shoes, educated me (72 year old guy) on the effects on my sole of having a longer second toe. Perhaps most important: he owns SIX pairs of my favorite shoe: Chaco sandals!
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July 2023 by Lewis
I believe his name was Eric, and he thinks he doesn't know-it-all. He tries to put you in any kind of shoe. Doesn't care if it works or not.
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June 2023 by Susie B.
My mama was visiting for my sisters graduation, and she came bearing a pair of tennis shoes that were 20 years old ,. I was insistent that we go get her a pair of shoes. Eric was amazing , he sat my mama down and explained to her how important it was to take care of herself and how much she needed to let herself be taken care of , it was what was supposed to happen and I couldn't be more thankful. It's nice to have someone care these days . Thank you Eric! Ps. She tried to go back for those shoes for "yard" shoes , we promptly left the station ! Thanks again!
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June 2023 by Robert Reed
Great experience here. I hate shoe shopping to the point that my shoes typically disintegrate before I am forced to get new ones. Wade was super helpful and knowledgeable, and got me set up with a few new pairs of shoes and out the door quickly.
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May 2023 by Michelle Fallis
Very nice and knowledgeable staff! Wade was very patient and did the most to make sure I found the right shoes and insoles for my long nursing shifts. Came in here to try on some Hoka’s to see what all the hype was about. Turns out they also had BALA twelves that I’ve been trying to decide on as well. They were on also on sale and definitely more comfortable and a better fit than the Hoka’s for my feet. Thank you!!! :)
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April 2023 by Michelle F.
Very nice and knowledgeable staff! Wade was very patient and did the most to make sure I found the right shoes and insoles for my long nursing shifts. Came in here to try on some Hoka's to see what all the hype was about. Turns out they also had BALA twelves that I've been trying to decide on as well. They were on also on sale and definitely more comfortable and a better fit than the Hoka's for my feet. Thank you!!! :)
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February 2023 by Chris Sorensen
I called the store to see if they had the size and shoe that I wanted. Josie answered the phone and checked for me and got my name and set them aside. When I got there she got the two sizes that I wanted to try. She gave me a pair and I said they were a little tight, so she measured both my feet to see exactly which size would be best for me. She told me that I could try them to be sure and bring them back because they have a right size guarantee. I bought them and have worn them to break them in and they are very comfortable. Josie was very pleasant and knowledgeable.
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February 2023 by Jim Canova
Eric is super knowledgeable and a joy to work with. He has been our shoe expert for years.
