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September 2023 by Marlowe C.
I went to this store today to try on a pair of sneakers I've been thinking about getting for a while. I asked a woman working there if I could try them on and told her I'm a size 7. At first she told me to just try on the one on display to see how it felt, when I asked if it was a 7 she said no it's an 8. I sensed some hostility. When she finally brought the size 7 for me I tried them on and she helped me decide if that was the right size for me which was nice. She had a really nasty attitude with me when she found out I wouldn't be buying the shoes today. I'm assuming she felt like acting that way because she assumed I was just going to order directly from the brand or something, because she mentioned how this is a local owned store. But the reality is that I didn't have enough money and I was just trying on shoes to buy for my next pay period. She definitely lost a customer when she turned her back quickly and gave me a snippy goodbye. It kind of stuck with me all day how she treated me and it really made me feel bad for not having a lot of money. All the best to her and the store but I won't be going back.
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May 2023 by William B
I went with my fiancée who was looking for some shoes. She didn’t find what she was looking for, but the staff was incredibly kind and helpful. Even overhearing the other employees with customers, I was impressed. They’re so nice! Well done.
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May 2023 by Donya Wiggins
Tony was amazing he spent at least 45 mins with me . And since I’m from Texas if I have any problems Shoe Mill does shipping
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February 2023 by Carolyn P.
I walked in and told the gentlemen what I was looking for in a shoe and he disappeared and came back with the cutest and most comfortable boots. The best thing is that they had my husbands purchase in their system so I was also able to get him a new pair and not worry about sizes.
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November 2022 by Bruce Dodds
I stopped here about a month ago to get some shoes for winter. The salesman who waited on me gave superb service. He measured my feet and advised me on sizing and shoe design. My feet were actually a size larger than I thought. My new shoes felt strangely big at first, but now they feel great. Service like this has become quite rare in shoe shops. I'm glad I came, and will come again.
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November 2022 by Sergio Jimenez
Walked in with the intention of purchasing a few pairs of shoes for myself and my wife. We were completely ignored, not even greeted by anyone or asked if I needed help with anything, when people who came in after us were immediately greeted. Won't be back. I'll take my business elsewhere.Nice store, they just see brown skin people and make then feel unwelcome .
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September 2022 by Michael O.
Age discrimination or just horrible customer service? Either way, don't bother shopping at this store, especially if you're older than 50. I went in after reviewing their website to try on several pairs of shoes in advance of traveling internationally. The selection and pricing on line was good and the inventory appeared pretty good at this location - one my wife and I have made purchases at sporadically over the past several decades. Three staff were standing around the cash register, one appeared busy with a customer. None greeted or offered to help me. After about 5 minutes of looking at the shoes on display and hearing *every* other customer walk in with a greeting and an offer to help, I looked around and noticed each of the other customers appeared under the age 50. I'm pushing 70. Only when I began to leave did a staff person interact with me. They thanked me for coming in and asked if I had any questions. I replied that I did & came to buy shoes but couldn't get anyone to help me. No apology. No offer to help me. Just a "have a nice day."
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June 2022 by Lunarxwrld
My mom and I had walked into shoe mill and the lady working there saw us and looked at me and did not acknowledge our presence with any type of greeting she then proceeded to go behind her counter and look like she was busy while my mom and I clearly talked about wanting to try on some sandals, 1-2 minutes later another customer walked in and the same worker went and welcomed them in immediately asking her questions of what she wanted and such. Please Talk to your worker about customer service and about greeting ALL customers that come into your store. I would like to point out that My mom and I have brown skin and curly hair and the other customer has lighter skin with straight blonde hair. Although I would hope that your worker would not discriminate or ignore customers based on such things.
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May 2022 by Lauren Crowe
Even with the store being busy on Mothers' Day, it was super clean! The staff were nice, quick, and kept their cool with how busy it was! Defs recommend.
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April 2022 by Rickey Macklin
The individual working was incredibly rude when I said I needed time to think about it and that she was free to help the other guests waiting and proceeded to complain to another customer about me while I was still in ear shot . If you’re looking for professionalism this isn’t the place to shop
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October 2021 by Evvan N.
I am a helper with Fedex Ground, our truck battery had died this last Friday while using the liftgate and we were stuck, we had almost no hope for quite a while until the manager of this establishment came outside, we simply asked for a jump start and he came through, Jeff the manager saved our butts when we thought we were out of options, a big thanks to Jeff Lindberg for being overly generous to us
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September 2021 by j ease
Outstanding service. Despite a steady stream of customers the manager, Jeff,was able to give us his undivided attention. He made sure my son had the correct size shoes and recommended a couple brands ideally suited for someone who is on their feet all day. I was also impressed by their "year and a day" guarantee. We'll definitely be repeat customers.
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September 2021 by Juhee Lee
I needed a pair of Dansko shoes for my school program. I had no idea what they were except that they were mandatory to wear during my lab classes. Jeff was incredibly helpful with explaining the reason behind the shoe design and how to ease into wearing them. I didn't feel rushed or pressured to make the purchase so I felt surprisingly relaxed even though I dislike shopping (immensely). I will definitely be visiting in the future and also recommending this location to my future classmates!
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September 2021 by Simsim Sandhu
Amazing customer service and great people! We came all the way from Washington to go shopping in Oregon and this store was definitely the highlight of our trip! Definitely going to go back and shop here!
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September 2021 by Christopher B.
My wife and I had a super great experience with store manager Jeff today! As a matter of fact, even though the store was quite busy, both sales associates were very personable, professional and engaging. In a bye gone era where excellent customer service and true salesmanship have been replaced of big box store, buy it now, mentality, it was so refreshing to meet someone who who knew how to quickly ask a few questions and suggest a different shoe and have it be a perfect fit in every way. We have not had such old school experience in a retail store in years. Great store, awesome manager and staff, wonderful products. We will be back. Ps- found out you are part of the Birches family in our home town of Eugene. We shop there too!
