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September 2022 by B Frankz33
Customer of mine came to me for the extremely high bill they quoted, for parts that were not needed as well. They said it needed a 02 sensors, There is no codes or even stored codes of having a 02 problem. Carful, these shops are criminal.
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February 2021 by Yuriy Krushelnytskiy
I'm somewhat thorn about this dealership. For full disclosure, I'm basing my comparison with the local Lexus dealership, so I might just be spoiled.Overall, the people who were helping us were helpful, friendly, and professional but the overall experience wasn't really up to the level one should expect from a premium brand.I got a feeling that MB of Portland is decent run-of-the-mill car dealership that just happens to sell expensive cars. My main gripe is the attention to detail through the process. For instance, we were not offered refreshments until almost two hours into the process. At one point the sales person pulled the car from the parking spot and disappeared for over 20 minutes. The car detailing missed coffee stains on the seat belt, the folded third row seats had decent amount of dirt underneath, and one of the second row floor mats was missing. Maintenance light was not reset, even though the dealership stated that they did the oil change. Both key fob batteries were low, despite the sales person stating twice that they replaced them.At one point, the sales person ended up doing the whole "oh, I don't think I can do that price, let me go talk to my manager" song-and-dance. The finance manager insisted on following the "these new cars are very complex ... you need to buy a service contract" script, even though I told her that I was not interested.None of these are show stoppers, but in comparison to my experience buying two cars from the local Lexus dealership, MB of Portland still has some kinks to work out to meet the same bar.
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February 2021 by Jay D. Witbeck
Very nice... Chan was excellent... Awesome customer service... And I LOVE my new car!
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January 2021 by Sharon Carter
Very easy buying transaction. Salesman had the car ready for me to come see.
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November 2020 by Susan Pierson-Brown
Great service! Nice, responsive people who made the process super simple and fun.
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October 2020 by Jay Wil
OUTSTANDING service from start-to-finish provided by Mr. Edward Kluwe! So much so that I will be ensuring that MB Portland by way of Mr. Edward Kluwe's intervention will be my first stop when it comes time for my next MB inquiry & ultimate transaction. EXCELLENT SERVICE and CONSULTATION, Mr. Kluwe! BRAVO and hoping your management affords you an IMMEDIATE PROMOTION FOR TERRIFIC FINANCIAL AND LOGISTICAL CONSULTATIVE EXPERTISE, PATIENCE, AND EMPATHY at the client level. R/ James W.
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October 2020 by Shannon K Quintal
Aloha,Needed 2 make a much needed review of this wonderful place, far from where I've been born and raised, and lived, almost my entire life of 42 years. This wonderful place, is known to me as Mercedes-Benz of Portland, OR. I am typing this review from a little Island in the Pacific, called the "BIG Island": of Hawaii. I just wanted to share my experience with this wonderful place, that I personally have never visited. Here goes...All I can say really is that I've been looking for so long, actually a couple years for a Smart Fortwo here in Hawaii, and could never really find the style I wanted, or any of the options I wanted all in one little package that I've wanted for so long. So one day after basically years of really wanting my dream car, the new style of the smart was introduced, to the world, and I instantly was totally hooked!!!! So I decided to look for long hours, on many websites, and search engines, and gladly found this wonderful dealership. I've also talked to a many salespeople, and they never made me feel confident in finding, or helping me get what I truley wanted, or made me feel that it was kinda ridiculous, because I lived all the way across the Ocean, here in Hawaii. Well, of course, that was until I met one kind soul over the internet at first,, then talking personally over the Phone. This made all the difference, in me changing how I felt,, about making a purchase from far across the ocean, and putting my trust in a kind voice on the other end of the phone line.. This wonderful SalesMan that helped me,, with every question, worry, anxiety that you could imagine that I felt, is "Samuel Kim"!!! I feel that he would have gone out on the limb, to help me get what i truly wanted. Very good,, at what he does,, made everything go very smooth, made all my worries go away in the purchasing process,, and got me the Smart fortwo i truly wanted (color, manuel transmission)and all. Helped me through the whole process, was so good, I needed up just purchasing my Smart straight up, paid in full, just because I had trusted, what I will soon receive will be just what I wanted. Well, I'm glad to say that my smart is in the process of being on its way to me, across the land and ocean it crosses to get to me finally. Just want to Thank Samuel Kim, from Mercedes-Benz Portland for the wonderful customer service,, and positive attitude that i truly appreciated in the purchase of my new vehicle. THANKS Samuel"SAM" KIM, for making it easy, with my decision on purchasing from your wonderful Dealership. Don't get me wrong, I'm sure there was many different wonderful people that helped in this process, but ultimately its because of this salesman, that actually made the sale!! Keep up the good work!! Who knows, I might just tell my family and friends to contact this dealership for their future purchasing of vehicles. I definitely know, I will probably do it again. Let's just hope that my review, is just as good,, with the shipping company, incharge of safety shipping my my lil' smart car to me...I will definitely fill you all in on an update soon. Don't worry, if you get to read this review Sam, and my car gets to me like I am imaging, you will have a wonderful gift, here from Hawaii, for all your help, and you'll be able to share a little bit of Aloha, from the Big Island of Hawaii. Much Mahalo, with lots of virtual Hugs....from and super excited customer, of Mercedes-Benz of Portland, ORSincerely, Shannon K. QuintalPS- Recommended to all who search for the "Best", go visit this dealership, reset assured you'll get the wonderful staff just like Samuel, to help you in the process. AAA÷÷÷
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September 2020 by Elwood Coslett
My GLC purchase was the easiest and most straightforward car purchase I’ve ever made. The entire experience was fast, efficient, and friendly. After a disappointing visit to another dealer in the area, a call to Faoud to explain what I was looking for resulted in a match a couple hours later and delivery a few days later. I would highly recommend Mercedes of Portland to others based on my experience.
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September 2020 by Shameem Rakha
We purchased an almost new used (non Mercedes Benz) car from here. Our experience was phenomenal. Chan was our sales person. He was kind, knowledgeable, and made us feel respected and cared for. I felt good about buying a new car here as it went through a full check up with the Mercedes Benz mechanics. I wouldn't hesitate to buy another car from this dealership. There prices were competitive too.
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August 2020 by Kevin Kahn
Top quality operation that one would expect from a luxury dealer. True of both sales and service. Used them for both for well over a decade and I'd recommend them to anyone.
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February 2020 by Michelle WeiChen Chang
It was great! Immediately got assisted by somebody when we walk in. Our sales team who assisted us pull my car out from storage lot a head of time so we don't need to wait. Kenny is also helpful and patient on answering my questions throughout the process. We are happy when we walk out with my car.
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February 2020 by Gerald Lewis
Very friendly and knowledgeable people.
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February 2020 by Daniel Stern
We had a great experience buying a car from Mercedes Benz of Portland. Brian was the utmost professional throughout the entire process and a real pleasure to work with. We would highly recommend buying from this dealership and their top-notch team. Thanks again!
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February 2020 by Earl Minor
We had a very good experience buying a car at Mercedes-Benz of Portland. The entire staff were friendly and helpful. Fouad Mohamed was our sales agent, and he was great; patient, knowledgeable, and a real pleasure to work with. We came away feeling happy with our choice, and recommend this team to others.
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January 2020 by Scott Musch
The service at Mercedes-Benz of Portland is always top notch. They are efficient and spend good time with your car to make sure everything is to your satisfaction. Very happy with my experience.
