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February 2024 by Jules Stites
Christian was very helpful and explained all of the prices. He helped me find the phone that I wanted. He answered all of my questions. My wait time to be helped was less than 10 minutes. He also told me how I could transfer all of my photos and contacts. He also helped me set up my email. I would recommend this T mobile store to people who are looking for a quick and pleasant cell phone experience.
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January 2024 by Katherine E.
This review is for the T-Mobile retail store near Pioneer Courthouse Square in PDX. Our first visit in to this store and they were exceptionally helpful and kind. We were mainly helped by the manager Lee who went above and beyond to make sure our requests were taken care of, from porting a phone from another carrier to helping us with home internet. Patient, friendly, welcoming staff... have never had such a stellar experience in a cell phone store. I'd give 10 stars if I could, these folks are amazing. Thanks again for taking care of us.
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January 2024 by IS G Touka
Located in the heart of Downtown Portland not far from the main square, good welcome, the service is professional and satisfactory
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January 2024 by Allen Mahan
They royally suck.
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January 2024 by Justin H
I've visited this location on two separate occasions. Once for the purchase of a galaxy Z flip 5, and the second visit for a purchase on a galaxy watch. I can't remember his name but he has always been the one to help me out on both purchases. All I have is salea rep ID ****388. Everything has been upfront, hassle free, and just an all around good experience..
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January 2024 by Malia S.
Daniel was the sales rep who helped me when I came into T-Mobile. He was incredibly patient, knowledgeable, and kind. He did a great job and helped me get a new phone! I really enjoyed his help and patience as it was a very long process. Daniel walked me through all my options and made getting a new phone as painless as possible. Props to him!
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December 2023 by Kathy H.
They need help in customer service on the phone and the billing department. The billing department can not get your account accurate and on the are rude if you prove them wrong. I dropped them. Tired of the issues.
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November 2023 by Peter Dilger
A little more sales-driven than the others. And it seemed like the reps were often in learning mode instead of expert or even helper mode. But if it works well in your neck of the woods. And you know cell phones- use them.
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November 2023 by Liz Fitzgerald
Great customer service, the guys stayed late after closing time and got us exactly what we wanted and it was a great experience. My best friend got me and my girlfriend phones so now we can always stay in contact with each other.
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November 2023 by Working Towards
Hallyot helped me purchase and set up my new phone during my afternoon break from work. He was very helpful, professional and understanding on my time. Thank you!
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November 2023 by John C.
I went into this store to set up a new Iphone I bought off Gazelle and transfer data from my piece of crap pixel 7 which I bought from them. There were 3 associates in there and three customers in there including me. My associate after already starting to help me needed help from another associate. That associate comes over to me and says data transfers take a long time and I am short staffed at the moment so I can't do this for you now and you need to go to another store. I said I don't see another customer waiting to be helped. But he would have anything to do with it and just told me to go to another store. After contacting tmobile on the phone it seems like a pretty straight forward process and if the associate in the store told me the same thing I would have been more then happy to go home and try it. I think people forget who the customer is and how they expect to be treated.
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September 2023 by Garrett Vogenbeck
Always a good experience here. Friendly and professional staff. Shout-out to my Mobile Expert Hamada N. For the great service.
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September 2023 by shruti kotha
I had a great experience in T mobile.
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September 2023 by Mika “Mika” - 404 not found -
The salesperson was cool and very helpful. He picked up on what type of device user I am and gave great, helpful suggestions. He gave me guidance to help me decide which of the 2 models of phone I am interested in and which might be better based on what other devices I tend to use and what I want my phone to do most. He told me how to get the 1TB model of the phone I want. He helped me gauge if my trade in eligible devices would be worth turning in or might not fetch enough to be worth getting rid of. He told me about the upcoming deals to help me decide how to get the most value for my money.When I'm shopping I most appriciate when someone can either educate me, or fill in the gaps of the buyer research I've done so far. I feel like I've been fortunate the last couple times I've gone to T-mobile to buy that I've found sales reps that feel honest and knowledgeable.
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August 2023 by Matthew N.
All too often dropped calls, out of the blue dead spaces in urban areas with terrible cell coverage in rural areas.