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January 2024 by Aleathea
All of the staff at this place are incredibly patient. When I was trying to set up my T-Mobile account I was running into issues and everybody in that store helped me set up my account, pick a new phone and transfer my information. Setting up my account was especially difficult, but they helped me every step of the way!
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December 2023 by Chelsie Mars
Tabatha was super sweet and got me everything I needed! Was a super busy day for her and her coworker but they were still super nice
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December 2023 by Isaac Shoff
My experience with t mobile is negative. Phones get stolen more often and more, if try taking phone number to another company they won't allow, yet moving number to them they do allow. They do this to run information on people. So I don't recommend companies where things go missing more often. AT&T is best.
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November 2023 by Gregor Kevrekian
Came in on Black Friday and worked with Alli. She was super helpful, patient and thorough, explaining all my options for devices and service and walking me through everything. If you go to this location make sure to work with her!!
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November 2023 by Carole Miller
The guy who “helped” me was totally uninterested in helping. He wasn’t friendly and didn’t want to do any problem solving. To be fair, I have had other people there who have tried to figure things out - not this dude. Couldn’t have been less interested. I was trying to return a booster we got 2 years ago to help improve our cell service in our home. When we got it we paid $25 and we’re told we will get the $25 back when we returned it. No one gave us a time frame. Which wouldn’t make sense anyway - wouldn’t you want customers to use it as long as they need it? They guy said he didn't see it in our plan and it was too late to bring it back. What??? Didn’t offer to make a call or look further. Just ended it there. We’re about done with T-Mobile. I spent over an hour the other night on the phone trying to get help with our service. They dont appear to want customers. Maybe they have all they need??
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November 2023 by John Hatch
Not all T-MOBILE stores are created equal. This one gets 5 stars earned by superlative service from a cheerful and personable staff on three different visits over the last year, meaning that I dealt with different people each time. Nothing is perfect of course. This store is located near the airport where there is poor phone reception, which is a bit ironic but shouldn't discourage you from checking them out. Recommended.
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September 2023 by Sarah Dunn
I just went into get some help with my screen protector and ask some questions about my apps not loading.The young gentleman was opening the door for an elderly lady and it was so kind. He helped me figure out why my apps weren't loading and put on my new screen protector. Awsome customer service and I will definitely drive here any time I need phone help!
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July 2023 by Elle James
So easy to work with. I had been having trouble with my phone, tried so many troubleshooting options on my own but was stuck so I took it in.First they fixed my sim card but I ended up needing a warranty replacement so I ended up in (and had to call) the store a few times. Everyone I interacted with made the process so easy. Even when the phone was late they were so attentive, helpful and never made me feel awkward for calling everyday to check. When the phone arrived they helped me transfer everything over, again super easy process.Since Id been in the store a handful of times by this point I observed lots of employees at times when the store was busy and they were all so helpful, thorough and on top of everyone who came in the door.On top of that Alejandro answered a ton of my questions about parental controls and even offered to set it up for me. I brought my kids in and he walked us all through the process and the features. It was honestly so helpful to do this process together as a family with a professional walking us through it.I really want to express my appreciation to the whole staff for being so easy to work with but especially to Alejandro for settingup those parental controls for us, going above and beyond what is normal, and taking such great care of me and my family.The customer service at this location is really next level awesome! Thank you! Thank you!
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May 2023 by Phil
Great store, great staff. Had a great experience here with friendly people who listened to what I needed and did their best to provide it with a smile. Go during the day for best service.
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April 2023 by Ramona Cordaro
I stopped in to figure out a new phone line, along with professional phone lines and was helped by Joaquin. They were incredibly helpful and patient with me. They broke down all the different options and costing, and had very good answers to all of my d*** questions. Without a doubt they deserve a raise. If you need help, make sure to get help from Jaoquin.
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February 2023 by Jeff Cook
Permit me to liberally sprinkle fairy dust."Alejando" gets Five Stars for his cheerful disposition. He also earns 5☆s for competence.
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February 2023 by Eli L
The people working there are very kind and patient. I was having a phone situation not only were they kind and patient with me but witnessed with many other customers as well. Nice people
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February 2023 by Elizabeth Lewis
The people working there are very kind and patient. I was having a phone situation not only were they kind and patient with me but witnessed with many other customers as well. Nice people
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February 2023 by shawn jones
Was sent to this store to purchase a new Galaxy s10. My files were soo slow to download and the store manager and her assistant manager waited after hours to try and help but ultimately I had to come back the next day. Got there the next day and got everything downloaded. Hands down the best customer service! I meant to write this review a while ago but life distracted me. Go to this store if you need anything!!!
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January 2023 by Erique Palmer (Chris Palmer)
Great associates, always very friendly and helpful.
