The Heat Pump Store specializes in the sales and installation of ductless heat pumps and air conditioning systems in Portland, OR, and surrounding areas. Ductless heat pumps are all they do, and they do them right with the right equipment, the right applications, and the right people. They provide a full range of services as a one-stop shop for everything related to ductless heat pumps, including mini-split systems and repair services. Customers report that installations are done with complete professionalism and efficiency. Technicians are described as polite, respectful, knowledgeable, friendly, and communicative. They take time to explain the unit's features, ensure work is done properly, and are dedicated to making things right. The teams are efficient, focused, and happy to answer questions. The service is considered top-notch, with staff who are professional, thorough, and technically informed. Reviews highlight that the company corrects improper installations from others, ensuring systems are installed and working correctly to manufacturer standards, which provides peace of mind. Even when an installation has a rocky start, the team is committed to resolving issues. The result is new comfort in the home, with spaces no longer too hot or too cold but just right. Based on exceptional customer service and expertise, customers highly recommend The Heat Pump Store to anyone looking for new heat pumps.
We purchased two heat pumps from this company in 2009 and 2014. The older heat pump needed maintenance. Scheduling was easy and I was able to send a video of the noisy unit so a tech could review it. Alexis replaced the motor and it’s working the way it should.
January 2026
Technician was personable and polite and worked efficiently and quickly while also conversing and answering questions.
January 2026
Our technician came and found a leak, reported it to us and fixed it. Suggested some other things to make our heat pumps quieter, but did not feel pushed into doing the extra service. Overall, company was very responsive and easy to work with. Technician was quick and professional. Highly recommended!
