TUMI Store - Washington Square

Hours: TUMI Store at Washington Square offers a positive shopping experience marked by friendly and helpful staff. Customers frequently praise the excellent service provided by team members such as Jacob Jones, Tom (or Tung), and Jake. These associates are known for their attentive guidance, professionalism, and willingness to assist with finding the right products. One customer shared that Jacob not only helped them look around but also made them feel welcome with a big smile, helping them select a backpack they loved for a trip. Another reviewer appreciated the team’s quick and free repair service for a broken handle, receiving their item back in just six days. Christian was notably helpful in choosing an overseas travel bag and even personalized it with a monogram, sending a handwritten thank-you note afterward. The store’s staff also demonstrated great care in handling price adjustments, with Jake providing friendly and accurate information over the phone. Customers value the store’s wide selection, clear explanations of product options, and the professional approach that prevents overselling. Overall, TUMI Washington Square is praised for its quality service, helpful staff, and attention to customer needs, making it a trusted choice for travelers and shoppers alike.

1. Portland, Oregon