-
February 2024 by Casey Lewis
U-Haul staff were a no-show for 30 min past nominated pickup time. We weren’t the only customers kept waiting. When he did eventually arrive, not so much as an acknowledgement, let alone an apology. I guess there’s a reason they had so many vehicles available when surrounding locations were out.
-
January 2024 by Randi Johnson
Pick up was easy. Felt super unsafe while doing so though. Extremely dirty office and lot. The guy was chill but apparently he was supposed to give us a return code and inspect the truck and explain everything. We thought that we had no issues until we went to return the truck. He had left and the location on the U-Haul app wouldn’t let us return. After spending a long time on the phone with U-Haul customer service we were able to figure it out. It was just super inconvenient and an added headache during moving day. He also overcharged us by $20, and charged us twice. We had to submit a refund through U-Haul. Will not go here again.
-
January 2024 by Sean Teisher
Nothing about this experience went well.
-
December 2023 by Richard S.
This is not the U-Haul location to send your wife or daughter; if you are a used to large U-Haul service and storage center. This is a 'dive' in a downtown lot under the interstates. The 'office is a trailer and the lot looks like a junk yard. It has a five-star rating because I was able to get a truck. The truck had less than an eighth of a tank of gas and I was lucky to find a filling station before it hit empty. I have never rented a U-Haul that didn't have a full tank of fas before. Check-in and check-out was smooth and the truck was in good condition. Follow me on Yelp for more to see and do where ever you may be.
-
December 2023 by Laena S.
It was fine. They had the cargo van I needed available for me to use. It wasn't dirty, tank was a bit over half a tank to start off. They charged me $20 for 3 gallons of gas when I didn't use much of the gas in the first place.. it's still over 1/2 tank. Hopefully I won't have to go through U-Haul again, or move things by myself.
-
December 2023 by Jean Kang
The truck drove well, and the service was fast and efficient. We came in at 9am with about 2 people in front of us. Checked out quickly and were shown to our truck. Any pre-existing scratches were marked off with tape, and we had more than enough gas in the car. The reviews I read made me wary, but in the end, I was happy with the service and truck. 10 out of 10 would recommend again for quick moves within the city. The customer service here was awesome, especially since we dealt with the same agent at check in and check out.
-
October 2023 by Inwoo Hwang
Attendant was friendly. Scheduled drop off at 2 pm - they were supposed to be open until 4 pm, when I arrived the place was closed and they did not pick up calls. When I picked up there was no indication that this would be after hours drop off
-
September 2023 by Charlie Dang
Waited twenty minutes cause only one agent.. Bumper broken from prior accident. Graffiti on truck and worker nickle and dime. How is traveling 16 miles equal 2 gallons of gas when I put $8 in myself. Poor service and when I went to return my truck the system was down. Trash location should have went to Powells for better service
-
September 2023 by Charlie D.
Waited twenty minutes cause only one agent.. Bumper broken from prior accident. Graffiti on truck and worker nickle and dime. How is traveling 16 miles equal 2 gallons of gas when I put $8 in myself. Poor service and when I went to return my truck the system was down. Trash location should have went to Powells for better service and cleaning truck with better service.
-
September 2023 by Robert P.
DO NOT RENT FROM THIS LOCATION. Go to any other location than this. This place has so many weird hidden fees it should be illegal. I rented a $19.99 U-Haul and my round trip was 3 miles and it somehow cost me almost $100 with no extras. I've never experienced something like this. They are independent owners and crooks.
-
August 2023 by Emma Perlman
i have rented countless uhuals in my life and this was by far the worst experience. the employee was rude,unprofessional, and deceitful. i was charged nearly $100 to use a truck for two hours and drive 7 miles. gas tank was on empty so we had to put some in and they still charged extra for gas. the truck was beyond filthy, as was the “office” AND i was charged a cleaning fee. go anywhere but here to rent a truck. this place should be shut down
-
July 2023 by Emma Emch
DO NOT GO TO THIS UHAUL. My partner and I had a 9AM reservation for a UHaul and waited until 9:30AM before giving up. I had to call UHaul (wait on hold for 15 minutes) to put in an urgent reservation for a UHaul in Beaverton. We were not able to get the size truck we needed and had a two hour late start on our moving day-- we had hoped to start early to beat the heat.At any rate, save yourself some grief and do not reserve a UHaul at this location. We had an excellent experience at this UHaul: 14225 SW Tualatin Valley Hwy, Beaverton, OR 97005
-
July 2023 by Amber (Umbear)
Initially staff was very friendly, but they gave me a truck that was covered in graffiti and had some damage. They then had the audacity to charge me a $150 “cleaning fee”. Truck wasn’t even left dirty! I’m still disputing this charge. Bunch of scam artists. Beware of this location, go somewhere else and save yourself the headache. Even other reviews are saying how bad this place is!
-
July 2023 by Ryan Zepp
3:30 reservation, arrived at 3:32, place closed— supposed to be open until 4:30. Now am looking to secure a uhaul. Absolute trash service, total inconvenience.
-
July 2023 by Katie Windsor
The location was a bit unsafe under an overpass surrounded by homeless but the attendant was very professional and accommodating.
