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March 2025 by Casey DePangher
Reserved a U-Haul the day before and when I showed to pick it up the guy told me he gave it to someone else and “knew something was wrong with that guy wanting the truck when he reserved a van”. I knew the van wasn’t big enough but being a Saturday afternoon there were zero other uhauls in a 10 mile radius so I asked to rent the van they had outside (that the guy before me was supposed to take) and they told me no because it was reserved :/
While trying to sort this out a gentleman wandered in that had clearly been 86d and the guy helping me whined “hey man can you just go away or something” and was ignored. I turned around and the guy asked me for money to which I responded “sir, they’ve already asked you to leave so I think you should go” and he turned right around and walked out.
I turned back to the U-Haul guy and asked if there were any other options and he raised his voice telling me to hold on- he was trying to deal with that man who could have hurt me and he didn’t know what he was going to do and was busy handling that (he wasn’t. I dealt with it myself.). He followed up to tell me he would call his boss “before this gets any more out of hand” and then walked away to help someone else in middle of helping me.
I stayed calm in middle of being dealt a really frustrating situation while he yelled at me for asking what we can do about it.
I drove past the location an hour later and then 2 hours after that (we were moving to and from the area) and both times there was a truck of the exact type I reserved parked out front not being used.
Clearly I will never rent or try to engage here ever again. I’m not usually one for bad reviews- but this was beyond absurd and I think everyone deserves to know what they’re signing up for 🙃
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November 2024 by Tyler Niemon
Great customer service. Vehicle performed as needed. Would rent again.
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November 2024 by Christopher Van Putten
24/7, great!
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June 2024 by Daniel Teibel
it all went really well. great customer service
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May 2024 by Joel Martin
Easily favorite U-Haul location, gal that checked me in was super nice and super efficient, guy at the pumps was also extraordinarily helpful.
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May 2024 by Lisa Skaaden
The truck was pretty beat up. I wouldn't want to it that going to far.
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February 2024 by Alexander Jonsson
I would highly recommend you share your gas receipt with the team at this U-Haul location. I was still charged a fuel surcharge even after putting 3.5 gallons (at their own pump!) on a 34 mile trip. I returned the van without an attendant checking the equipment back in, or else I would have disputed it in person. The check-in process was also slow - the manager blamed their internet speed, but I found it unprofessional - the whole experience.
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November 2023 by Audrey Ballestrem
Truck was dirty. Prices are a little high but overall I would recommend to my friends and family
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August 2023 by Naïa
I had a fantastic experience renting a uhaul van from this location with the help of Kristine. She was extremely friendly, accommodating, and pleasant to interact with. The van was in great condition and even had a little extra gas in it so I didn’t have to fill up after. Everything went seamlessly! Thank you again to Kris!
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July 2023 by Natalia Evergreen
I had a fantastic experience renting a uhaul van from this location with the help of Kristine. She was extremely friendly, accommodating, and pleasant to interact with. The van was in great condition and even had a little extra gas in it so I didn’t have to fill up after. Everything went seamlessly! Thank you again to Kris!
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September 2021 by Ezra
I arrived at 2:40p for a van rental for 3:00p. The gentleman in front of me had also reserved a van as well. One problem. There were no vans available for either of us. No problem, we’ll just switch to another vehicle. Nope, we were told all 5 of the other u-haul vehicles in the parking lot were unavailable due to computer issues. They said they would try to work it out. We sat there a little over an hour and waited. At 4:30p almost 2 hours after I got there I left with no vehicle.There is clearly a lack of care from upper management to provide employees with the tools they need to serve customers.I wanted to state that the employees who were at this location at the time I was there were absolutely lovely. They were going above and beyond what they were asked to do. Quite frankly they deserve a raise.Please save yourself 2 hours and go to a real U-Haul location. Thanks.
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June 2021 by Jennifer Radcliffe
I'm standing here wasting time of my life while every other customer in the place gets served. Terrible system!!!
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July 2020 by Willow Addams
Checking my email reservation I saw that the company had switched the truck I ordered from a 15’ with a ramp to a 10’ without. Huge problem for my move. The man I spoke to on the phone was incredibly rude and couldn’t even find my order for quite some time. He then actually had the nerve to ask me if I had made the reservation correctly and that I had to call other stores myself to find out who had a 15’ truck. Very poor customer service. My only guess on the truck is that they changed it when they didn’t have availability because he said they don’t normally carry large trucks ever. Maybe call and ask before changing someone’s reservation?!
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December 2019 by Kate B.
Needed a last minute truck today. Made the reservation via the 1-800 number I found online because I had many questions. I was connected to an assistant right away and she was very helpful in answering my questions and securing my reservation at the 76 Station, where they offer U-Haul vehicles. When I arrived, the truck I reserved was waiting for me, gassed up and ready to drive away. I didn't have to maneuver the truck out from some small space and was able to just float on out of there with ease. Inside the store, a lovely woman (whose name I didn't catch) and Richard checked my reservation for me and made sure all my questions were answered. They were kind and courteous and made the transaction flow smoothly. When I went out to inspect the truck, I needed help with the roll gate and Richard came running over to assist me without me having to ask. I felt confident when I left. The truck mileage was spot on, gas gage was set to full, cab was clean. When we got back with the truck, Kaya was there to greet me and my husband with a smile and courtesy. He asked us how it all went, gassed the truck back up for us, asked us if we had any questions and then took it from there. We didn't have to park the truck or work out any details. It was easy and we appreciated his friendly attitude. These guys are getting cookies from me when I start up my holiday baking! Thanks for your help today, much appreciated.
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August 2019 by Pierson
First off no one at this location understands what they are doing there, but I'm here to warn you not to rent a U-Haul from this location. They lie to you and tell you that they are putting a $100 something down as a deposit for your U-Haul. What they don't tell you is that the charge has to manually be taken off. Which the classic response of, "oh we don't handle that here, I'll give you the phone number of the U-Haul that does." What the hell does that mean? Long story short. This was a nightmare. A 2 hour uhaul rental cost me $154
