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January 2024 by Cory Morris
No one is available to pick up the phone. Tried calling multiple times…
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December 2023 by Krissy Freeman
Shout out to Michael! AMAZING ENERGY! Easy check in/out process! Thank you!
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November 2023 by E Mitchell
If I could give this place 0 stars I would. The individual that answered the phone was rude and obnoxious. As I was attempting to scheduled for a pick-up I asked him for the sizes of trucks available and he told me in a very sarcastic way "that does not matter. I am trying to get your credit card info." Then he hung up in my face. I have rented from Uhual over many years, and I never experienced such service. I would not suggest anyone to rent from this location.
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October 2023 by Sparkleshine Northwest
Yikes! Customer service is absolutely nonexistent. I called and asked if they carried packing peanuts for fragile moving items and the dude on the phone didn’t even know what they were. Even though U-Haul had them for sale on their website-I wanted to see if I could pop into the store to buy some. The man was very unprofessional and rude to me.
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September 2023 by Pierre Osborne
Picked up some late night food and snacks at the Convienence store/U-haul rental center.
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August 2023 by Liz Perkins
I had a truck to pick up for a move for a few hours on a Saturday morning. The gentleman that helped me had to tolerate (who I understand was the owner) loudly berate him for several minutes as he tried to check me in. The employee somehow remained gracious the entire time. Unfortunately, I had no other option than to complete the transaction. The same gentleman helped me when I returned the truck a few hours later and he was accommodating and gracious.I would give less than zero stars given the option and will (of course) never do business here again.
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August 2023 by Christina Provencio
Tony was super helpful and explained all the details I needed to know in order to have a smooth truck rental experience.
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July 2023 by Danny Greenstein
Great experience working with Tony in this location.We walked in without a reservation and he was able to get us a truck on the spot, took care of everything, and we were out in about 10 minutes.When we got back he was there and we just dropped off the truck up front and everything was taken care of.Next time I learned to make a proper reservation with the app, but really appreciate Tony being patient and setting it all up for us. Real concierge service! Thank you!
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July 2023 by Terris Harned
I've used this location twice now, and the people were professional and friendly, got me in and out and on task promptly. Great service.
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July 2023 by Ryan Thorn
Best U-Haul experience I've had. Super quick pickup, friendly service. Convenient that it's attached to a gas station as well.
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April 2023 by C.E. Frederick
Contrary to many reviews, we actually had a great experience here renting a van. Both attendants handling the rental were very polite and helpful. It is kind of a weird location slapped in between a convenience store and an auto shop with some real wrecks out back that make it look a little sketchy and the return process is mildly confusing if you don't bother to read any of the signage plastered around the building, but no real complaints and a smooth rental process.
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February 2023 by Megan McGarry
Returned the truck with a full tank of gas, only put 13 miles on the truck, and they’re saying that I returned the truck empty and charged me $147 to fill the truck. Take pictures of your gages before returning. Or just don’t go here at all.
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January 2023 by Elodi Attwilde
This place was the worst uhaul location I have ever been to. It took an hour to check in, even after I did my online check-in. This was because several other customers that came before us were also dissatisfied. One received the wrong truck from the associate. There were tech problems checking us in the the associate had to figure out. He was out of moving pads for another customer.Several of the trucks had their gas tanks punctured and drained in the night which had more to do with the area than the location, but it was handled poorly, in a very disorganized fashion.After waiting there for 45 minutes I asked if I could change my drop-off location and the associate told me no, because he wouldn't get his 10%. I really didn't want to repeat the experience in the drop off, but he assured he would be there till 4 and I just needed to park the truck and return the keys.When I got to the truck the inside was muddy and the check engine light came on. I could not waste any more time so we had to take the truck anyway.When I got back from my move the location was closed. This forced me to use the online check-in which was glitchy. I couldn't get it to pick up on my location. So I went to scan the uhaul barcode, but that wasn't working for some reason either.Thankfully my partner was there and her phone worked. There was no clear indication where the drop box was so we walked around the whole location, before talking to the cashier at the adjacent gas station and realized that was where we were supposed to take the keys. There was no signage to indicate this.I am failing to understand how this location wasted an hour and a half of my time to say nothing of the disappointment of the other customers there. I can't believe this location is still in service. I am very disappointed in the experience and will never be returning to this location again, and will advise all people considering this location because of proximity to stay far away.I expected an online check-in to be more efficient, but it wound up being useless and taking more time. I wish I could get my time or money back. It made a hard move even harder.
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October 2022 by Léah G.
The most unprofessional experience I have ever encountered. I will NEVER use uhaul again. Especially not in this area. Poor communication, terrible service, you'll be lucky if your truck is actually there on the day & cross your fingers and toes they don't charge you up the a** for fees in fine print.
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August 2022 by Todd Ellner
Sideline for a gas station and mechanic shop. A bit undersupplied