-
February 2024 by Ripley LaCross
The clerk, Andrew, was wonderful, funny, and extremely helpful. We had a stressful time doing the task we needed the vehicle for, but Andrew had us leaving with a smile and a laugh.And for the vehicle, it would be SO helpful if there was an onboard Navigation system or at least somewhere to mount the driver's device for directions. A lot of renters are unfamiliar with these vehicles and it can be dangerous to constantly need to look down at a phone in their hands or on the console for their directions.
-
February 2024 by Jonathan Jones
The check in process was very inefficient. The U-Haul app also did not work so I had to login to U-Haul via Safari on my phone. Once I got through and put my info in, it took about 10 min for my verification to clear.My truck also only had an 1/8 of tank which I assume was because I wasn’t going very far, so I had to stop and fill up a few gallons on my way home from U-Haul to meet my movers.Between the slow check in and having to fill up, I barely made it home on time to meet my movers even though I lived about 7 min away from U-Haul. Good thing I booked the truck a full hour before.The truck was decent and I got all my moving done within the allotted time.
-
January 2024 by Minh Bui
Sam was great. Got me in and out with a truck quickly
-
January 2024 by Jason Alexander
Justin makes coming here an enjoyable experience. Always super helpful and friendly.
-
January 2024 by Alex Mantos
Friendly, efficient staff! No hassle! Reserved a truck online the day before, picked up the keys at the front desk, [MOVED] & returned the truck later that day. Probably the best Uhaul experience I’ve had!
-
January 2024 by Judi Carrichner
Everyone was fabulous! Quick, easy, and kind!
-
December 2023 by Remy Kops
Really horrible experience at this U-Haul. Used a pickup truck to do a 15 mile route to pick up some furniture and when we delivered it back to the u-haul they claimed we drove 35 miles and charged $25 more than the quoted price. This doesn’t make any sense as I had filled the gas tank back to half full after putting in $5 or about 1 gallon which the pickup itself said gets 15 mpg which would have you think we went about 15 miles give or take a mile. When we talked with their staff, Andrew, they were very rude said he didn’t “trust” our route when he was the one who originally quoted us after explaining the route we were taking initially. Even after explaining how we only put 1 gallon of gas to fill it back to half full and we didn’t understand how that could add up to 35 miles he told us we were “the only ones to complain about mileage in the last week” and told us to “go to corporate if we had a problem.” I will never be coming back to this location due to overcharging and rude customer service and recommend anyone else to pick any other u-haul location as we’ve never had an issue at other locations. After going through previous reviews it seems this location has a long history of overcharging and doing similar things so I think I might take your advice Andrew and let corporate know about this repeated issue you guys are having…
-
December 2023 by Marika Allely
I rented some boxes, and got great service. The guy with the big ol’ beard was really helpful and seemed like he genuinely cared about helping folks make their moving days run more smoothly (based on my interaction and those I eavesdropped on with folks in front of me in line). Really great vibes for an otherwise pretty stressful time ☺️
-
December 2023 by Tyler Klein
I really appreciated the good energy of the people we interacted with. Moving day is obviously stressful and they were very calm, friendly, and helpful, getting us on the road quickly so we were able to meet up with movers. Thank you!!
-
December 2023 by Justin Stover
This place is a scam. They stated I dropped the van off with an empty tank and charged me for 9 gallons of gas and a refill charge. I only drove the vehicle 7 miles total and had photos of the gas meter at drop off proving otherwise. They are also charging me $150 for “damage” to the vehicle, which I know was not caused during my rental. This “damage” is also a tiny scratch. Be careful if you decide to go here and make sure you document EVERYTHING.
-
November 2023 by Remy K.
Really horrible experience at this U-Haul. Used a pickup truck to do a 15 mile route to pick up some furniture and when we delivered it back to the u-haul they claimed we drove 35 miles and charged $25 more than the quoted price. This doesn't make any sense as I had filled the gas tank back to half full after putting in $5 or about 1 gallon which the pickup itself said gets 15 mpg which would have you think we went about 15 miles give or take a mile. When we talked with their staff, Andrew, they were very rude said he didn't "trust" our route when he was the one who originally quoted us after explaining the route we were taking initially. Even after explaining how we only put 1 gallon of gas to fill it back to half full and we didn't understand how that could add up to 35 miles he told us we were "the only ones to complain about mileage in the last week" and told us to "go to corporate if we had a problem." I will never be coming back to this location due to overcharging and rude customer service and recommend anyone else to pick any other u-haul location as we've never had an issue at other locations. Trust the previous reviews this place has a history of scamming people and hasn't changed at all...
-
October 2023 by David G.
This place is chaos. First - do not use the app. It is useless. This place is understaffed with incompetent rude employees. I don't ever want to use ANY U-Haul again after my experience here.
-
October 2023 by AJ Camacho
They were so quick and efficient, as well as friendly and accommodating. Best service I've ever had at a Uhaul place! Highly recommend.
-
September 2023 by Adam Price
Horrible service. Made an appointment ahead of time and drove in from ~1 hour away to get work done on a brake controller. Manager said appointment was cancelled and he didn’t work on hitches on the day I was there.Refused to reschedule me at a location closer to where I live because “didn’t like putting something on some else’s schedule”. Left with no resolution and no work completed-5/10 would not recommend better off spending your time talking to a brick wall.
-
September 2023 by Chris Rivard
Propane no days per week. They really should take the 7 days per week sign down. Desk drone gave me an excuse about draining a fuel tank near the propane fill station and waiting for fumes to dissipate?? What!? Sounds like someone should let DEQ know. Avoid this place.
