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May 2025 by Sarah Overman
These guys are friendly and the process was easy!
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April 2025 by K Kelley
Quick and easy, employees were super helpful
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April 2025 by Joe Hamelin
This U-Haul store rocks! I've had a hitch installed and rented vans from this location. Everytime the staff was professional and provided outstanding service. I'm so glad to have them in my neighborhood.
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March 2025 by Eric Hedford
Colombia is top shelf for uhaul rental. Always have my van, clean and on time, easy to work with, and friendly staff. *Only suggestion would be to have a special line for those who have pre-checked in, it can be frustrating waiting behind customers who are slow. Thanks again -Eric h.
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February 2025 by Tom McG
Friendly and clean
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February 2025 by Anthony Hazlett
I think these folks are good people who work hard. Aimee (I think) the store manager is super helpful and knows all the things. Thank you for your help and kindness today! The weather sucked but you were awesome and a breath of fresh air.
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January 2025 by Monique Rodgers
Everyone at U-Haul was professional and kind. The process to rent and return the cargo van was quick and easy.
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June 2024 by Jonah Pappas
Fantastic experience! Bailey was great at getting our pickup set up, and when we realized the truck was too big and we needed a step down she handled it super quick. 5/5
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June 2024 by Ben Scheiner
This uhaul location is the best
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June 2024 by Monica M
*UPDATE: The manager of the Columbia Boulevard location called me directly after I had posted this review about Aaron F. They told me that they saw the review and are taking action to resolve the issue. The management here works hard to ensure you have a good experience.
I worked with Aaron F and he was unprofessional and careless. He gave me incorrect information multiple times and made the whole experience needlessly difficult.
-When I arrived at the location I saw Aaron chatting outside with a coworker and he saw me walk in. I waited inside for five minutes and no one was there. I had to go back outside, walk up to him, and ask him to help me.
- He told me about the mobile checkin process and told me that if the gas and mileage did not match I could change it on my phone. The gas and mileage did not match and I got an error when I tried to update it on my phone stating that I had to see an employee. I went back inside and he wasn't there. I went back outside and when I found him I told him that the actual mileage and gas did not match what was on the contract and my phone. He told me again that I could change it on my phone and I had to show him the actual error message and we went back inside again to fix the error.
- I told him I would be returning the truck after hours and he told me to leave the truck in the carport with the keys in the cab. I asked him if that was it and he said yes. When I returned the truck that evening I saw signs explaining the checkout process which is much more involved than he had said. I didn't want to allow UHaul access to my photos and location on my phone and could not complete the checkout process. I sat on the phone with customer service for another 30 minutes to resolve the issue and I still may be charged extra for the return.
I have rented a UHaul truck two other times at the Foster Road location and had a great experience both times. I will not return to the Columbia Boulevard location because of my interaction with Aaron.
He just sucked.
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April 2024 by Denzel Ussin
Rental wasn’t ready. Totally unprofessional. Discriminatory actions after meeting in person.
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March 2024 by Tyler Elise
Paula helped us today. She was AMAZING! She made the whole experience super easy and pretty fun! Great personality.
They out rank the lombard location by far!
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March 2024 by Jacob Bolin
The team there was super helpful. They helped me get the right vehicle combo and load my car on the trailer.
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February 2024 by Diana Rook
Had our furnishing here for a time while we moved overseas. They recently expanded their 2nd floor or units, which is where our unit was. I recommend this floor, as it’s temperature controlled.
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January 2024 by Trey Fraley
After a bad experience with another rental company, Paula was able to get us in a moving truck in minutes. It was an extremely easy process and ended up being well below the rate quoted at the other company. Paula was also very friendly and understanding of our situation. We won't go anywhere else in the future. Thank you, Paula!!
