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March 2024 by Nathaniel B.
I see now why this location has so many bad reviews. We had a 5 x 8 trailer reservation, got to the lot and we were promptly ignored for 30 minutes while we waited inside. The employee knew we were there, she had asked us to park on the street and we did, and then she casually went about her business, checking her phone frequently, while we stood waiting in the front lobby. Nobody showed up. If you have the opportunity, definitely go to a different U-Haul location. Joaquin Diaz, pay attention to this.
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February 2024 by JUAN DIEZ
Van had zero miles in gas left and I almost ran out before I got to a gas station. Entire cab smelled like cigarette smoke and van was in poor mechanical condition. I will never rent from here again.
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February 2024 by Maria S
The guy Benjamin looks like he does not want to be there. He always looks mad and uninviting. I had to wait one hour to get the key to my reservation and there was only 2 people in front of me. Then I got the key to a truck that was not there. I got a different one and when I returned the other key the two workers there were making fun of me for whatever reason. Like hello, they were the ones that messed up. How you going to laugh at me for your mistake. Overall, terrible service and the 2 workers there that day were terrible. One was mediocre but nice and Benjamin just made me wish to fire him even though it is not my business.
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February 2024 by Aadam Hammond
Always good to me. Love these people.
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January 2024 by Ten
Jason was very professional! And he was helping out the person front of him and the on phone. Give him a raise!
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January 2024 by Handyman Services
I had to drop off my one-way U-Haul here 1-17-24 and I was greeted with open arms by the two staff that were working. The premise looked great, especially in the middle of an ice storm. The road was clear to walk on without worrying about slipping on the ice and was nicely organized.
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January 2024 by Des
Grossly overcharged when returning my truck
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January 2024 by Jeff D.
SAVE YOURSELF THE HASSLE - just dont go .... "please return with 1/4 tank" - great. .until went back in because the tank was BELOW EMPTY asking for a different truck "just take it to a gas station - you'll be fine" I ask for a different truck again "They stiffen our gas every night - none of our trucks have gas" as if I'm the idiot for asking - communication is a thing of the past... reluctantly, I go out of my way to get gas - ..BUT - the tank had been tampered with and would not allow a nozzle - so I drive back to reverse charges and END the rental - as 1 hour of my move has been WASTED muckin around with these yahoos. - GO ELSEWHERE
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December 2023 by Christopher Lex
The 10ft truck I rented made my move quick and simple.
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November 2023 by Brandy Beatty
Don't have employees that overdose on drugs in the bathroom during their shift. It took almost 2 hours to get the truck I reserved. The employee that was helping me had to call 911 after hearing weird sounds from the bathroom and checked to find his coworker passed out and barely breathing, he had wait for paramedics to arrive before helping the customers. A line had formed, He was so calm as if he does this at work a lot. After the paramedics left, the overdosed employee walked around went behind the counter of the store like he was gonna just start working again.. no apologies no frickin shame. Like it's a normal part of the work day!!! Ridiculous and gross. Im glad he didn't die but man get it together!! Uhaul, maybe offer some support in getting clean? Portland experience? I had my own emergency to deal with and this unprofessional uhaul location caused me more stress and trauma. It took way too long before I got the truck to leave this wack location. If I didn't have an emergency and needed the truck asap I would have left. I definitely did not want to spend my money here. The two employees that did help me were very nice and its not fair this is the environment they get to work with.
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September 2023 by Michelle Meier
Took forever for them to find the reservation. Once they did, the amount due did not match what I was quoted online, but I paid it anyway. Make sure you read the fine print! They dont tell you anything about filling up the tank, or that you will be charged a $30 fee for them to do it. I was charged an additional $98. Not worth it!
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September 2023 by Bo Brinson
I contacted Uhall after finding out that I couldn't rent a car from the airport for an event that I had. I called Uhall and they were able to accommodate me the same day! I got to them in 45 minutes and the rented a van to me with NO PROBLEM and the deal that I got from Uhall was WAYYYYYYY better than the other place that I was going to go with. I HIGHLY recommend Uhall for and needs that you may be considering! Call Uhall FIRST is what I learned. The customer service was very good, I have ZERO complaints. Thank you Uhall!
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September 2023 by Grace Hoang-Vu
Rented some reusable boxes for my move, even had to extend for a couple extra days. The employees there were very nice. They loaded and unloaded the heavy boxes for me. Only wish I could have rented more than 15, but luckily that's all I could fit in my car.
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September 2023 by Jesse B.
I want to say a personal thank you to Jody Boerke. The GM at U-Haul of Portland OR. She went above and beyond my expectations. Finding a replacement trailer and helping me secure a truck rental later that same day. Her smile was greatly appreciated. A true asset to the U-Haul company. I use your service quite Often. This will now be my home location for all my future rental needs. Jesse B.
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September 2023 by Grace Hoang
Rented some reusable boxes for my move, even had to extend for a couple extra days. The employees there were very nice. They loaded and unloaded the heavy boxes for me. Only wish I could have rented more than 15, but luckily that's all I could fit in my car.
