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February 2024 by Joshua Hemion
Not good
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February 2024 by George Goss
15 foot truck was the perfect size for a small two bedroom house for moving everything in two trips. Foster road U-Haul was a great company to rent the truck and had no issues with the whole process.
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February 2024 by Jd
They let the phone ring and don't pick up.Said propane 'froze up' to avoid filling gas to folks during the snow storm in January of 2024
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February 2024 by Michelle Clifton
Truck was nearly impossible to get into and out of for a short person. Seat would barely move up, took 3 times for the guy there to get the seat close enough for me. Gas pedal was very touchy. Ordered a dolly, was not in the truck when we went to use it, but account was credited right away.
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December 2023 by Aria Jeremiah
This location not only provided me with all of the equipment necessary, but also provided the best customer service you could ask for. Jeremy working the store, was extremely knowledgeable and was outstanding during the process. Please be sure to give this employee all of the support and accolades possible for making my experience so superb!Thank you and I would refer someone to this location in a heart beat!
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December 2023 by Dusty O'Donoghue
I had two issues with my rental process. First off, when picking up the truck at this location, the employee wrote our truck return address on our paperwork. This location was on Powell Blvd and close to our destination. However, a few hours after pickup, I received a text and email from UHaul showing our return address was completely different — at the Clackamas Town Center location which was much further from our destination. We weren’t going far at all so the trip should’ve only been 8 miles altogether, but having to return the truck at this further location made our trip nearly twice as long and cost us twice as much to refill the gas tank.The second issue I had is that when I called to ask about extending the rental and see how much it would cost to do so, the woman on the phone told me she was able to extend it without incurring a fee. Oh that’s great, I thought! However when we returned the truck to the Clackamas Town Center I was told I was being charged a $50-something fee for the extension. I might not have agreed to extend the rental if I knew it would actually cost $50, and not be free like the employee on the phone told me.
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December 2023 by Malia Christine
Horrible location. My mother rented a U-Haul and storage for a one way for one day on 12/9. Storage hours are 5AM - 10PM .. so they say. Sunday we showed up to have my mothers U-Haul back by the time she was supposed to have it back and could not gain access to her storage unit, the code they sent her in her email told her access denied everytime she punched it in, we called customer service and spoke to 3 different representatives for them to tell us they could not get ahold of the GM and to just take the U-Haul with us since it was full of my mother’s belongings and to come back the next day during business hours to get it sorted out. When my mom was speaking to the representatives over the phone they kept telling her the truck was supposed to be returned Sunday morning at 8 am but every email my mother had from them showed 12/10 by 7:00 PM. So clearly systems need to be fixed so they’re lined up and accurate. She showed up today 12/11 to return the U-Haul AGAIN and try to gain access to her storage and nobody was even on property and doors were locked to get into the store, she called the store 31 times and no response on the phone. She then called customer service one again and they gave her the regional presidents number who I guess goes by Ron and he swore to my mom someone was there but nobody was there so he told her turn back around and drive back to the store because he swore up and down someone was there (his friend) so he said. They’re very unprofessional and don’t have their ducks in a line. My mom has stressed this way more then she should have too. She paid for the Storage and was never able to gain access because they’re giving wrong codes or something who knows, GMs don’t answer their phones and when she shows up during business hours nobody’s there once again. But for the area they’re just living up to those standards, the business fits right in over there I don’t recommend getting storage units here or Uhauls.
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October 2023 by cecelia billimon
Loved how I stood in line while rep called his wife first to talk about dinner recipes, and then had me wait again so he could call hr and question about his vacation time.
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September 2023 by James J
They need to teach their desk clerks their store hours. I brought my rental back before closing, before the end of my contracted time, and she refused to check the truck in because she said they were closed. If they need to close before the posted location hours, they need to turn the open sign off and close the door.
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September 2023 by wilson johns
Large furniture dolly is $15 cheaper than the big box store, same sku. 6foot MasterLock - $5 cheaper. Huge selection of ratcheting tie down cheaper-than-big-box-store.Their trailer for towing dead motorcycles is way,way better than what I had pictured in my head.Side note: Honors the welder who opened U-Haul's 1st retail store across the street from the current store.Tremendous service staff from top to bottom. Fills propane. Keeps a couple of every type trailer on site. Huge selection of moving boxes.Here is where to put the best Haul in U.
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September 2023 by Oleander
Our helpers were friendly, fun and professional. I already recommended SE Foster and 88th to a friend who moves next month.
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July 2023 by C Hansson
Please ensure that you give the right vehicle to the customer to avoid wasting extended valuable time, especially when said customer is in a rush. Also own up to mistakes when they happen. An apology goes a long way.
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July 2023 by Hanna Bruns
Please make the mobile check in instructions more clear. I thought I had done all I needed to do to check in from my phone at home right before I went to the uhaul location to pick up my truck. It turns out there were some extra steps. It required me to take a picture of my passport, current lease document, or have uhaul call an alternate contact to confirm my identity. I did not have my passport or lease document on my person. I did have a digital version of both of these but the uhaul check in website would not accept anything besides taking an actual picture then and there. I went up to the counter to see if I could have the employees verify my identity and they said they could not. I ended up having to send a picture to a friend's phone who I was with and took a picture of their phone, which is an absolutely ridiculous way to verify someone's identity. The staff was not helpful.
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July 2023 by KM Writes
Staff was friendly and knowledgeable. Everything I ordered was there and van very clean inside and out. They did have trouble with one computer being very slow but were able to handle my transaction quickly on another.
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July 2023 by Monty Pederso n
The attendant did not fasten the hitch properly so when we went to load the car on the trailer the hitch came undone and damaged my son in laws tailgate.
