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March 2024 by Matt Taylor
The general manager, Cody, made it a very easy process for us. Thank you Cody
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March 2024 by Tyler Elise
Didnt get the name of the dude, but one guy working alone today.Super rude the whole time. And when we said we didnt have a reservation, he had a heavy audible 4 second sigh.Unprofessional.Went to the location on Columbia, treated WAAAAAYYYYY better!Didnt mean to inconvenience him by asking him to do his job
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February 2024 by Diana Rook
We had lived in North Portland for over 30 years. We visited this U-Haul many times over the years. Cody Stange, the manager has always been there greeting customers with a smile & great customer service. Very knowledge, have trucks ready to go, when we rented one. Moving out of the area and just wanted to give a shout out & thanks to Cody for everything. Highly recommend!
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February 2024 by Barbara Calm
Staff was professional and friendly, truck was clean and worked great. The reservation system online was accurate and efficient.
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February 2024 by Briony Gonzales
Quick and easy
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December 2023 by Julian A. Lazalde
Truck was late and poor employee had to hurry and clean before I could take the rented truck. Previous renter was late, left the tank at 1/4 and the cab smelt heavy of cigarette smoke (most likely smoked in) I felt bad for the employee working, give the guy some help and a raise! (5 star for employee) Also the front bumper was busted but I never did an inspection walk so I better not get blamed for this!!!
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August 2023 by Leonard Cano
I go in for propane at 12:05 p.m. and told by Cody that he can't help me because he is too busy. No one else in the establishment.
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July 2023 by David Lee
This has been my favorite U-Haul location in Portland so far. Staff at pickup and return were helpful and responsive, although I should point out that I got there at a time when they weren't busy. The setup for returning equipment is great and it only took 2 minutes to turn in the truck. Great job overall by U-Haul.
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July 2023 by Cassidy Young
Amazing customer service! Staff member had noticed me struggling to get the boxes I had purchased into my car, and came outside and helped me! Within minutes all the boxes were loaded, I am super thankful! (This happened 6/21, sorry for late review!)
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June 2023 by Sara Roth
Dan was so helpful! Was apologetic that online wasn't faster. But he got us our car in no time! And the return was so easy and low stress :) I will say, this is the third time we've gone to this location, but we never seem to hit the busy times, so it's always a breeze!
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May 2023 by Paul K.
Cody is no-nonsense, no-BS. He was super helpful, honest, and efficient.
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April 2023 by Chris O.
guy at the counter had the worst customer service ever the most crazy thing i've ever experienced. complained i didn't make a reservation ahead of time and complained about it being the busiest day of the week. said he gets paid salary with a customer ahead of me so obviously he is a manger or something, so why are you complaining? you made the schedule idiot? cussed and started pressing the keyboard all aggressive when the system wasn't working properly, like dude chill out it is not that serious you work at a uhaul. don't come here, if your planning to move if this place is your only option, cancel the entire move and just stay at your current place. the guy that takes the vehicle when you drop it off is nice tho
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November 2022 by Jessica M.
Drove it down the road to get gas. The attendant pumped it and it immediately went onto the ground due to a cut fuel line. Called location and they me a new van. It's a good thing I stopped in town.
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October 2022 by Linda N
Friendly and they get the job done, but you have to be suuuuuper patient. It's like a shop from a sitcom: the person at reception exists in super slow motion and is doing way too many things at once, keeps getting interrupted by a constant stream of employees who seem to appear out of nowhere, stand over his shoulder, and repeatedly point out an issue that was resolved the first time someone pointed it out, or wait while someone tells a long story about the daily life of a uhaul employee or whatever.On the right day it is hilarious and on the wrong day it is really difficult to stay calm the fifth time someone says, "but we don't have any cargo vans," and you have to watch everyone process the information and correct the person at 10 frames per second...
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October 2022 by Sara S.
Cody the manager is fantastic. He's a one man show most of the time because he doesn't have enough staff, and that's out of his control. Please remember these are people too. All the negative reviews are understandable due to each experience but come on people you can only do your job if you are provided with the proper tools. That comes from above. It's frustrating at times yes, because that location is so busy and they are under staffed, however that doesn't all fall on the manager. I find the employees they have very pleasant and easy to work with. My husband and I rented for several days and weeks in a row for about 3-4 months this summer and they always took care of us, I would definitely recommend them. Patience is something we tend to forget, because we are all so busy and in constant go mode, but it's something we should remember. Thanks Lombard U-Haul for working hard to meet everyone's needs!
