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March 2024 by Marilyn Acosta
Clean and well organized. There's always someone around to help. Lot's of different inventory here. Parking is easy. There's usually not a very long line, but it moves quickly enough.
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March 2024 by Ted W
Purchased a Dyson Airstrait for $400, on sale from $500. The item was not on the shelf, it was retrieved from the back and placed in a plastic bag. Noticed the next day that a different Dyson product was in the bag. Returned it and got a refund but manager Anna Lisa wouldn't provide the discount as the sale was over. They wouldn't fix their mistake.
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February 2024 by Allistrata GG4
Really excellent customer service today. I wish I would have gotten the rep's name, she was fantastic! Very kind and patient. It felt like I was shopping with a friend.
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February 2024 by Richard Slackman
Very disrespectful. NEVER AGAIN.
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January 2024 by Bee Escalderon
Brought my daughter here to use her gift card from Christmas! From the second you walk threw the door you're greeted by the sweetest assistants with beautiful smiles ready to help and serve you! We had an absolute angel help my daughter look for the perfect eyeshadow pallets and never lost patience with her when she was asking a million and one questions lol. They got her hooked up with the best deals and she was so excited and happy she got two beautiful pallets of the color selection she wanted. Definitely going back soon to pick up a few more!
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January 2024 by Amanda Tesi (Mandi)
Store employees were super helpful, excellent collection
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January 2024 by Theresa W
Took my teen in and /=1'
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January 2024 by Serena Stanton-Jackson
They're only open till 6, not 7 on Sundays, as labeled on the front of the store. I tried to submit the edit to Google Maps but was unable to. This was not a close early type of situation.
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January 2024 by Shannon Gofnergen
Terrible customer service. I've been a customer for this ulta in my home area for a while now and I can now say you've lost a customer. I came in here with my daughter to shop and had a lady named Tara help unlock a perfume. When I told her what perfume I needed unlocked she kept telling me "Are you sure.. this is realllly expensive" I felt like she was doubting me on my money. When it was time to pay I went to my car to get my phone to pay with Apple Pay my daughter overheard her comment to another worker "I hate when people that don't have money or wear clothes that don't fit their body come here that Marc Jacob's perfume doesn't even suit her."I feel so uncomfortable coming back, that completely ruined my day. I'm a manager myself and commenting on someone's appearance and clothes is extremely unprofessional. When I came back to pay she kept looking at me and laughing with another worker. After hearing that I cried, I was already having a hard day and that was unnecessary. My appearance is something I struggle with and I didn't deserve that. I contacted customer service and no response.
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December 2023 by Alyssa Rios
Great brands, but ulta consistently seems to be understaffed. Cashier was unknowledgable/ not helpful. Black Friday sales were OK.
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December 2023 by Mirit Hadas
Visited this Ulta for a return. The cashier faced some issues due to my non-U.S. credit card. Store manager Tara displayed appalling customer service, refusing a refund and insisting on store credit, despite a previous instance where another manager successfully resolved the same issue. She was dismissive, insensitive and treated me horribly (I hope it’s not because I’m a tourist). There’s nothing on Ulta’s policy that states that you aren’t eligible for a monetary refund if you use a non-US card. It’s evident that with a non-US credit card, you’re undervalued at Ulta. Spoke with customer service, who agreed I deserved a monetary refund, but their hands were tied by Tara’s decision. Extremely disappointed by the lack of empathy and professionalism.
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December 2023 by Gretchen Folkenberg
The online hours (updated 1 week ago) say they close at 10pm. Got there before 8pm and girl came rushing from behind the counter to inform me that they were closed. They have done this to another person in reviews and it's happened to me before (before posted closing hours). Going home is the priority for employees NOT customer service (or posting correct hours). What a WASTE of MY gas and time. Luckily found what I wanted at another store and will gladly shop there from now on. My family will NEVER shop at an Ulta EVER again. Okay.....Ulta make your lousy excuses below?.
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December 2023 by Samantha Odegard
Not open at 9 despite is saying so on google
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November 2023 by Amy Maxwell
I drove through terrible traffic and needed to get my MAC Studio Fix foundation. I got there at 6:57 pm and they locked the door and told me that they couldn’t help me. This is for an event and time is of the essence. I feel as though this store should be open until 8 pm. Most people work during the day and with traffic have trouble getting there before close. I guess I’ll be buying my MAC from Nordstrom and the MAC store at Bridgeport from now on.
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October 2023 by Erin Takas
Do yourself a favor if you care about your health….don’t shop here! Called about a concern that cashier was sick. Manager hung up on me.Mandy is LITERALLY the only redemption for this location! Stay away unless you get your brows done here
