-
February 2024 by Malcolm J McLean
Always friendly and helpful!
-
November 2023 by Thomas M
Thanks for selling my loan servicing to a company that immediately got hacked. Trash bank and trash company.
-
September 2023 by Melissa B
Brent from Umpqua bank is fantastic at his job. He was able to reassure me that my account and the contents in it, were safe and secure.
-
September 2023 by Gregg Jones
HIGHWAY ROBBERS! DO NOT OPEN UP AN ACCOUNT WITH THIS BANK AS THERE ARE NUMEROUS UNHAPPY CLIENTS DUE TO THEIR NEW POLICY ON OVERDRAFT CHARGES. WE HAVE BEEN CHARGED OVER 50 OVERDRAFT FEES DUE TO THEIR POLICIES CHANGING AS TO WHEN THE DEPOSITS GO IN AND WITHDRAWALS COME OUT. THE WORST BANK IN THE COUNTRY!!!!STAY AWAY! STAY AWAY! STAY AWAY!
-
July 2023 by Kari Iyer
Stupid policies and bad service.
-
February 2023 by Olivia L.
Much better than KeyBank, which is also located in downtown Portland, Oregon. I have located a few different branches or locations of Umpqua Bank that are in different various locations in and around Portland, Oregon. For a few years pre Pandemic... my small business account was with a different branch or location of Umpqua Bank. Bring your best friend with you to this location... especially if that person (your best friend... or BFF) likes to people watch. There were a few other people who were banking at this location who didn't bring the required documents with them so I had a shorter than average wait time before I was able to get funds to pay for my darling Husband's hot Chai. I decided to save myself some moolah and make my husband's hot Chai at my condominium. Besides,... who wants to spend all that time in the lobby of a bank... I know I'd rather be in the forest on the trail.
-
January 2023 by Miriam L.
I walked in and I have to say I've never been mistreated by any bank ever! The tellers were rude and dismissive. Simple questions were answered with rude tones and gestures. I thought to myself what the hell! I shared my experience with other people who go there and they said "oh yeah they're super rude at that bank!" Not one or two people but several! What is going on at this location?!
-
June 2022 by Tara Gonzalez
Worst bank in the world they literally stole $200 from me and refused to give me back my money talk about thieves.
-
February 2022 by Shu Chow
It's 2022 and I cannot create an online account because their tech systems are basically a huge collection of cat hairballs smashed together with dog slobber. Site says it can't find my information, when it's there. Also says my phone number is one I don't recognize. Oh yeah. It's an hour wait to get to talk to someone on the phone. The callback system is terrible, too.Data engineering is not hard, Umpqua. Just requires people to not do d*** things.
-
March 2021 by Dan Drazba
The Mortgage service at Umpqua Bank is awful.1) They make it difficult to Auto-Pay the correct amount so they can charge you late fees after they adjust your yearly mortgage payment.2) They don't make it easy to contact them3) They'll tell you to do it online, but their system is extremely difficult to use, and you'll spend a lot of time figuring out how to use it.4) You'll get charged lots of fees for doing anything.5) Bank local?
-
December 2020 by Hans & Betsy Harper
Today we find ourselves inundated with email. Unfortunately sometimes the important stuff gets lost in the confusion of the mass of junk we receive. This is what happened to my son regarding his request for a waiver of required health insurance while attending PSU. He has insurance through our family plan but PSU had decided that our deductible was not to their liking and if he didn't have $660 in a HSA they were going to charge us $890 + $200 in late fees for an insurance policy that he would likely never use.Because their billing system is so lacking, they do not provide information related to bills due until the day they are due. Meaning I received an email from PSU today saying the bill was due today. Surely there is a better way to do things.... Regardless, the lost email to our son said that if he had a HSA with $660 deposited they would do him and us the favor of waiving the insurance requirement.In comes our knight in shining armor Kyle Canifax, who helped us get the account established just in the nick of time with a smile and good humor! Thank you Kyle you are a gem! Thank you also to all the staff at Umpqua that greeted us with a smile and helped us connect with Kyle. You were all great!
-
December 2019 by pdxharpers
Today we find ourselves inundated with email. Unfortunately sometimes the important stuff gets lost in the confusion of the mass of junk we receive. This is what happened to my son regarding his request for a waiver of required health insurance while attending PSU. He has insurance through our family plan but PSU had decided that our deductible was not to their liking and if he didn't have $660 in a HSA they were going to charge us $890 + $200 in late fees for an insurance policy that he would likely never use.
-
October 2019 by Cole Enabnit
I wish every organization had someone on staff as great as Kyle Canifax. He is fantastic. Thank you!
-
September 2019 by Cruz Turcott
Umpqua Bank phone customer service department is unable to provide basic contact information like a mailing address or fax number. I sat on hold for 20 minutes getting bounced around waiting to get this basic contact information and never got it. Pathetic.
-
August 2019 by Cydney F
Building has rude security, who will get aggressive with you over your dog without ever asking if it is a service animal. Felt very threatening and unsafe, so I left. Parking is also a nightmare. There's nothing in here worth visiting.
