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April 2023 by Kyle
I am conflicted about Umpqua bank. On the one hand, they are always super friendly and easy to deal with. I even had a mortgage with them at one point and they were amazing throughout the house buying process.On the other hand they only pay 0.01% on savings and offer very sub par CD rates. They are easily earning 4% or more from my deposits with the current fed funds rate. I recently moved my entire savings to a combination of high interest savings and treasuries, but would love to move it back to umpqua if they offer competitive rates.I also noticed that they only have branches in affluent parts of Portland which is odd.
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April 2023 by Rebecca A.
I have accounts at multiple banks, and this is by far the worst bank. Sneaking in extra charges, disabling your online account if you do not use it for a a not long period of time, etc etc. Say goodbye to a long time customer with your nickle and dimining. You made 36 bucks from me, but losing a lot more when I close my account tomorrow.
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January 2023 by Ron C.
I am so impressed with the fantastic customer service provided by this small, friendly bank in the Sellwood area of Portland! Today I redeemed a large U.S. Treasury Series EE Bond at this branch with their representative, Andrew Sorenson. I could not have had a better, more positive experience! This gentleman was efficient, courteous and helpful in so many ways! It was refreshing to find true customer service in these challenging and trying times! My last attempt at redeeming a bond like this was at my primary bank (U.S. National for some 60 years!) who no longer will redeem bonds for their customers. Instead they encourage you to send them to the US Treasury who now want 13 weeks to redeem! Umpqua is still putting their customer service up front ahead of any greedy profit motives that seem to be quite apparent at U.S. Bank Kudos to the Umpqua team and their rep, Andrew Sorenson! Thank You.
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June 2022 by Tara Gonzalez
Worst bank in the world. They literally stole $200 from me and refuse to give it back.
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September 2021 by Teddi C.
Umpqua Bank is great when you are in the bank face to face, but their online banking is horrible. It amost seems like they don't want you to make extra payments on loans. They make it incredibly hard. In fact, I haven't figured out how t do it yet. And forget trying to get them on the phone. Believe me, I will never bank here again.
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September 2020 by Hemiketals
Is actually open & their ATM works!
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August 2020 by Krista S.
Molley helped me open a new account and was the nicest person I've ever had at a bank. She was friendly, down the earth, and honest. She walked me through the whole process and was very thorough. I'm very happy with this bank and would recommend them and Molley!
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June 2020 by Kay J.
I really hate going into banks. But I always leave in a good mood after I leave this place. I don't actually bank with them but I have visited this branch a couple of times and their customer service is really great. Really genuine employees whom seem to all be having a pretty good day. Nothing over the top and fake bubbly type of business. The teller that has helped me has always been a young gentleman that is on the far right, I believe his name is Zach. Friendly and very knowledgeable. They are respectful with the whole Covid issue going on, It's pretty easy to make an appointment online but if you swing by and they have time they will take you in. Plus, they have a really cool mural behind the teller desk. It's memorizing.
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June 2020 by Brad Farra
0 stars. Worst bank ever. This goes for all of Umpqua, their policies, customer service, and everything associated with this bank. This is not the local bank you think is going to take care of you, they are going to take your money in fees and charges they don't tell you about. Don't use them. They did an especially terrible job with COVID deferrals. Don't use them, you'll be sorry.
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January 2020 by Elle Walker
Awesome bank, these guy really do put in the extra effort to give good customer service. I’ve never had a bad experience bank here.
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October 2019 by Scot N.
I absolutely love my neighborhood bank. Every time I go in there they know me by name, they know my dogs name, and I am always greeted with a smile. Their associates are very knowledgeable about the accounts as well as the options available. When my wife and I opened our account they took a great amount of time to ensure that we opened the best account for our needs. Honestly, it is hard to get excited about the bank. However, I look forward each time I go to this branch.
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May 2018 by Matt Mascarenas
Went here to buy change for my work and these people were the friendliest!!
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January 2018 by Shep Riley
Uhhhhh cookies on fridays
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October 2017 by Bigmatt 503
Went here to buy change for my work and these people were the friendliest!! Thanks again
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June 2017 by Leuth Novotny
Dog treats! Coffee! Nice folks