-
December 2023 by Amy B
Worst customer service experience I’ve ever had at a UPS Store. I stopped to drop off a store return, which I had packed, taped, and old labels removed. I then showed the CSA my return label on my phone, which I’ve done many, many times. He told me he couldn’t use what was on my phone. I questioned it and told him I’ve done this many times. He said he needed a printed label, to which I told him I don’t own a printer and that I make returns with my phone copy all the time. He said he could print it for $1.00. I told him none of the other UPS stores have ever charged me. He said, “then email the return label to me at email that was taped to the register”. I emailed it, he printed it, then he gave me my return receipt. I thought I was done, but no, he said “that will be $1.00”. I paid him and left (unhappy). I decided to go back to get a receipt for my $1 payment. I asked for it, he went in the back & then printed out a receipt. I looked at when I got to my car & it was another return receipt with no fee listed. So, I went back into the store, said this was not what I asked for, and asked again for a receipt for the $1 printing fee. I received it and left as a non returning customer to this store (even though I live within walking distance). I can afford the $1, that wasn’t my issue. Oh, and as I walked away, he snidely said “happy holidays”. Very condescending, especially since I had not been rude or impatient with him whatsoever. My opinion, this store is only about their $$$ not the customer.This experience made me think about a totally opposite, positive experience I had at the UPS Sore on Walker Rd (near Fred Meyer). I was returning an item from a store that I hadn’t used before and my packaging wasn’t taped up. This CSA explained to me how I needed to prep my package next time. He taped up my package for me at no charge and used the return label I had on my phone with no problem or fee. Now that was excellent service, and all my future business will be done at that store from now on, it’s worth the drive!
-
November 2023 by Eric Kimball
This is the laziest UPS store I have ever encountered! The employees are so flipping lazy. And this is exactly why I don't use u. P. Yes.
-
October 2023 by Hyon Sydney Kim
Jenni is Super nice!The 2 new people are little awkward, but the 2 of the gentlemen who are there on a regular weekday, they also are very helpful and great!?
-
September 2023 by Joseph Johnson
Edit, i am taking away another star: against my advice, my wife decided to print of a single black and white page for a form she needed. She went throught the website and submitted the document for print but didn't feel right so she decided to call to check. When she called, the person initially stated that they had no idea what she was trying to do (print a single page form in black and white ink). She ended up talking to another employee there who instantly printed the document for her after she again emailed the store the document. When my wife went to pick up the document, it was ready, but the person working there (not who she spoke with on the phone) told her it would be $1. Is that a joke!?!?! How much would it cost to print 10 pages? 100? Just absolutely ridiculous rates for black and white ink. Please whatever you do, do not support this business, they are gougeing everyone. Be warned.What a strange experience surrounding tape and labels. The employee there made me feel like I was an idiot when I had done nothing wrong. Let me explain why I will now go out of my way to avoid going to this ups store and why I decided not to make any purchases like I was intending on doing during my visit there.I had a return label printed and the package I was returning that happened to be open (not taped and sealed) upon my arrival. I was then told that they don't tape up packages and that if I wanted to tape up the package I should buy tape. They continue to tell me that I can get to read the return instructions I was provided. I told them I must have missed that and that I was sorry. Then they told me that my label was too big and that they needed to reprint it and I said sorry about that as well. They did both tape and adhere a new label to the package which I was grateful for. However, they continued to tell me that I needed to buy tape next time and that USPS would say the same thing ( I have returned packages at both USPS and UPS before and never have ran into this issue, this seems to be this specific franchises policy). I showed them the instructions I received, none of which said I needed to tape up the package or label the package myself. They then responded by saying Amazon provides those instructions, I was not returning a package from Amazon and thus did not receive those instructions. I was reminded again to get tape next time and they provided the receipt of the return and I left.While I understand it may be policy to not tape up a package, a single warning or even telling me they couldn't do it at all, would have been sufficient. I would not have argued and I would have been understanding. However the constant repetitive reminders to buy tape next time was belittling. I was intending to buy stamps and a birthday card while I was there but decided to just go to the grocery store next as I did not feel that my business would have been appreciated.For my next UPS visit, I will be spending the extra couple minutes to drive to a different UPS store. It is not worth coming here and I recommend you do the same.Two stars because they ended up going against their policy to assist me I suppose but the owner should really rethink how they inform customers on their business policies and be more professional about it.
-
August 2023 by Ramu K.
Really bad and arrogant staff especially the tall and bald guy . had to return a package had a ups label which was lost so I asked the guy to print one to stick on the package with the tracking no provided to which he just bluntly directed me to call ups when I was already in one . I would recommend to go to a different ups store where the staff is more humble and down to earth .
-
August 2023 by Amrish
This is the worst UPS location where your experience will vary depending upon with whom you are interacting . I went yesterday ( 08/03/2023) in the morning. Person on counter , she was really trying to show her technology knowledge . She kept asking what is in side , I said tablet computer . She didn't stop and kept asking what brand name was, what the model name was, etc. Before she asked the operating system version , I decided to go to the 185th UPS location and told the customer rep there was a computer inside . That is it . it was ready to ship.
-
August 2023 by Amrish Kontu
This is the worst UPS location where your experience will vary depending upon with whom you are interacting . I went yesterday ( 08/03/2023) in the morning. Person on counter , she was really trying to show her technology knowledge . She kept asking what is in side , I said tablet computer . She didn't stop and kept asking what brand name was, what the model name was, etc. Before she asked the operating system version , I decided to go to the 185th UPS location and told the customer rep there was a computer inside . That is it . it was ready to ship.
-
July 2023 by Izabella Erickson
If I can give 0 star, I would. Terrible customer service. Zero patience and no respect. Willing to embarrass customers in front of others. They made it very clear that they don't care about customers at all. The entire staff is toxic.. Do UPS actually pay any attention to their store or provide any training? NEVER COME HERE AGAIN.
-
July 2023 by LF
I feel compelled to share a recent experience I had at the UPS store located at Bethany. It is with great disappointment and frustration that I recount the lack of professionalism and abysmal customer service I encountered during my visit.The employees at this particular UPS store were sorely lacking in basic training and qualifications. Their demeanor resembled malfunctioned robots rather than attentive human beings. They appeared indifferent, failing to make eye contact or acknowledge customers' presence.When I attempted to seek assistance and asked a few questions, I was met with a complete lack of willingness to provide explanations. It was as if they were more interested in shooing me away than addressing my concerns. Despite my repeated attempts, they displayed an utter unwillingness to engage with me, leaving me feeling frustrated and disrespected.What shocked me even further was their response when I confronted them about their irrational behavior. Instead of attempting to rectify the situation or provide an adequate explanation, they simply asked me to leave. This blatant disregard made me feel ignored, embarrassed, and humiliated in a public setting. To add insult to injury, they complained about their tiredness, as if their exhaustion justified their horrendous attitude towards innocent customers like myself.It is evident that customer satisfaction and the success of their business were not priorities for these employees. They seemed to hold a misguided belief that they were serving the community, while their actions clearly demonstrated a lack of care and respect towards customers. Frankly, their behavior was utterly unacceptable.By sharing my experience, I hope to shed light on the need for improvements in their customer service practices. The UPS store should consider reevaluating their training and ensuring that their employees understand the importance of providing exemplary customer service. Customers deserve to be treated with respect, attentiveness, and professionalism at all times.To the management of the UPS store, I implore you to take immediate action to rectify this situation. It is crucial that you address the issue of poor customer service and unprofessional behavior exhibited by your employees. By doing so, you can foster an environment that values customer satisfaction and enhances the overall experience for all patrons.It is my sincere wish that they strive to improve their customer service practices and uphold the values of respect, attentiveness, and professionalism.
-
May 2023 by Brenda P
Apparently they don't much care about all of the bad reviews because they are still rude and patronizing. I've been coming here for many years and have had some good and definitely some bad experiences. This however is the last time I'll deal with them. They know nothing about not only good customer service but actually just talking to a person with any assemblance of respect. The convenience isn't worth it!!!
-
April 2023 by YG
Some of the staff there definitely need more training, as they don't seem to understand what customer service means. When customer has special request or needs help, they lose their patience and responded in an unfriendly way. This level of service doesn't deserve such great location!
-
March 2023 by Xiaochen Ren
the employee there is very rude. They only tell you no no no, as they don’t accept this, don’t do that. No customer at all. Not sure if it just this store, or all UPS stores work this way. Very disappointed
-
February 2023 by Chris Moore (CMPhotogram)
Historically great experience at this store. Always helpful and quick. Today was quiet different. Employee argued with me about packaging provided by retailer and wouldn’t accept my item. Poor customer service from staff. Will be some time before I attempt another visit
-
February 2023 by Ruka
DO NOT COME HERE. This is the worst ups in the entire state. Everyone who works here is rude and they charge you for every little thing that other ups locations don’t. Don’t waste your time or money here. They should be shut down.
-
January 2023 by Jithin Joy
Be sure when you send your important documents through UPS. They send their documents through USPS and wash their hands if you miss your documents or if you are not able to track your package. Simply they put blame on USPS for not scanning or delivering the package. Instead of UPS, it's better to go USPS, at least they won't say we have it send with another x party.
