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March 2024 by D C
Just want to give a huge shout out to the post master of this post office. She went above and beyond to help us find our missing packages. Turns out it was a simple mistake, but it shows alot about her leadership to handle the task on her own. Thank you again.
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March 2024 by Joan Hay
This is the usps store closest to my home. I never remember getting bad services even though the store is usually busy with customers waiting in line. So, having read other reviews, I decided to go in the mid afternoon instead. I was met with friendly and helpful staff at the door and behind the counter. I got the help needed to estimate for my package to ship overseas. Jonathan was very courteous and knowledgeable in helping me source for the best rates by weight. I am very pleased by my experience in this store and will definitely return again.
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December 2023 by R G
Thanks for the outside drop off mailbox.
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December 2023 by Andrew de Jesus
Short version: This location is fine if you are an adult taking passport photos. If you want to get passport photos for your infant / toddler, I recommend going elsewhere.Long version: My wife and I showed up 5 min late for the passport photo slot for our toddler daughter, and an older Asian female worker gleefully explained to us for 5 more min that we would have to wait and see if the next appointment was also 5 min late. Mind you -- the place was barely busy at this point, so the worker went back to doing nothing behind the counter.We ended up waiting 12 min until the person with the next reserved slot showed up (2 min late for their appointment). And that person finished in about 3 min. And again, we were told we would have to wait 15 min to see if the next person was going to be 5 min late. Why not just take us at that point if you were able to shuffle someone out so quickly? Anyway, again, the worker goes back to doing nothing while we all wait.We wait about 13 min and the next person shows up a few min late and leaves after about 3 min again. And again, we're told we have to wait 14-15 min to see if the next person shows up. So I take our daughter out to play in the field nearby while my wife waits to see if the next person shows up.And, the next reservation inevitably shows up. At this point, we just need to get our daughter lunch and down for her midday nap, so we can't stay. We head off to get food, and since we were still nearby, we got it to go and tried one last time before heading home to see if there was a slot.Now, the place was a lot busier, but the initial lady working there was no longer in sight. A nicer worker recognized us and said they aren't doing passport photos between noon and 1pm, but if we came back at 1:15pm, they had a group of 2 adults sign up. That group would be done very quickly (as all the others finished really quickly). But 1:15pm was over an hour away, and we needed to get our daughter down for a nap. Waiting around with her there for that amount of time while she got crankier and crankier would not have been feasible.Complete waste of time. Utter lack of compassion from that initial worker. And really disappointing to see our tax dollars being spent so some people can just sit behind the counter, hiding behind a set of rules that they might have made up on the spot so as to just do less work.Take your business elsewhere.
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December 2023 by Bri Woods
They're just okay. First off all cashiers are extremely loud. I don't need everyone under the sun to know my business.Secondly the cashier Cody I found to be extremely rude. Maybe he was having a bad day but the whole " I don't need your life story " was extremely rude when he asked why the mail hold didn't work which I was trying to explain. Told me that and than asked me every question on the planet about my damn package and mail. Very unprofessional. Fortunately the gentleman and the supervisor I dealt with the day prior when dealing with this mishap were much more well mannered and professional. They could use some work on customer service.
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November 2023 by Michael Graham
My only complaint is that the inside drop drum gets stuck after only a few packages and becomes unusable for long periods of time on weekends!! The catching bin on the receiving side is too shallow, just let packages fall on the floor so this chute remains clear. (I've hardly interacted with employees here but its always positive/neutral so no problems there.)
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October 2023 by Ben G
Pros: my main delivery guy is awesome. The previous inhabitants/owners of my home didn't update their address on tons of mail and he proactively catches it and returns it to sender. The service staff at the front desk are wonderful and kind/helpful as well.Cons:Hours on weekends aren't great and they often close early, which is annoying because I'll punch out 10 minutes early to make a mad dash to the post office and I'll make it on time only to see the doors locked.Pens are often dry or stolen/missingThe free envelopes and packaging material are typically mostly missingThe parcel door often gets stuck over the weekend so you have to wait until a weekday during business hours to come in, which means I'm losing paid time.I get that much of this area is affluent with the latency to step out whenever they want, or retired, so it's probably not a huge deal at large, but these things make it really hard to do anything time sensitive.I don't like carrying all my mailables and supplies with me wherever I go on the off chance I'm able to time things right because if someone breaks into my car before I can hit the post office, I'm in far deeper circumstances that could have been totally but not easily avoided.
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October 2023 by Nishaz Abdul Salam
We went here to apply passport for our 6 week old. Vaughan helped us and was quick and great!! He also took a great passport photo of our 6 week old. Thank you!!
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October 2023 by Drew Barker
For some reason, they don't print return labels that companies will commonly send you for said return, and they wouldn't give two strips of "complimentary tape" to seal my return label to it. Doesn't make any sense.
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August 2023 by Stephen Roberts
Hours are limited, including nothing on weekends, but the self service kiosk is constantly out of order so basically useless. And when there is a real live person there, they aren’t particularly friendly or helpful. Avoid this one.
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August 2023 by James Sage
I will say that when I go inside, they are pretty awesome in there! My issue is with our carrier and management. Our carrier nearly hit my dog and me on 7/9/23, with no regard for our health after as well. I formally complained, and was met with retaliatory actions. We got excessive parking warnings (it's Portland, and I have seen and documented more than twelve other cars near mailboxes in our neighborhood). Management, OIG, and the local Consumer Office haven't responded to complaints and are dodging them. Our mail was withheld a week without notice, even though I have actually abided by the parking statutes from now on. We received warnings on nights when we didn't park near our mailbox too (23' away). We're thankfully getting our mail again, but wow. There is no accountability there. I made a good faith complaint about wreckless driving, and have been met with very creepy behavior.
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June 2023 by Michael Wagner
These guys are wonderful. We just changed addresses, and got scammed online from the usps website for $180 (not from the actual USPS). It's very frustrating when we ask for change of address paperwork that the woman behind the counter would insist that we do it online.
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May 2023 by C Perry
Awesome customer service. Not too busy
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April 2023 by Arthur VanZandt
Our mailboxes were broken into early December. Our property management took roughly a month to replace them. We are STILL waiting for this USPS facility to place locks in them/waiting for them to actually deliver to our mailboxes. It is currently April. I called them because I’ve had several packages missing that are “out for delivery” for a week. Only to find out they aren’t delivering them. Including a 70 pound bed frame. They’re reaction? “You can come pick them up”
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February 2023 by Thomas Farringer-Logan
Line moved quickly (weekday morning); various clerks had great energy. Everyone working seemed knowledgable. A 4.5-star USPS postal office experience, which might not speak highly of other branches.
