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March 2024 by Rev Rosemary Bishop
The passport experience was tense. The representative at the passport counter talked down to me and I felt like a child being scolded for not filling in a line.
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March 2024 by Anastasiya P
Went to apply for passport and it was a good experience. The lady accepting passport applications ( Valerie I believe) was nice an accommodating. The post office was empty, no wait or lines or issues.
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March 2024 by Barry Asten
Coco gave us great service at the Pass Port desk. She is very knowledgeable and will get your paperwork in correctly. Be patient it’s a process foosho.
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March 2024 by Sofía Pagés
Staff was very rude and disrespectful and it was my second bad experience attending this office. I’ll definitely won’t be back.
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March 2024 by Dramarkos
Went in here Friday to send off my completed passport renewal and the “passport” lady demanded to inspect my documents when the website just said I could just send it off. The lady immediately told me my application was wrong because my signature was dated for the day before, as I had signed it the day before. Then she defaced my application with her highlighter when she saw that the website form filler autofilled a “care of” section after my apartment number and told me that I need to redo it without that part, and that its better to redo it in black ink anyway. My handwriting is atrocious so using a computer for this important document was necessary. By this point I am in tears apologizing to her because she was extremely rude and acting as if I intentionally did all this to make her day worse, but all the while telling me to go get a new application from the wall to fill out in front of her. I refused to do so because I didn’t want to be bullied through the entire process and left. People like this should not be put in places where they can gate keep something as important as passport renewal.All I wanted to do is figure out how to send off priority mail and buy a money order, now I have to find another post office and hope that I can just send off my completed application without being harassed.I get that people have bad days, I was having an extremely bad day, but I wasn’t mean to you, why did you have to be mean to me?
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March 2024 by Seth Harkness
If I could give a negative 5 stars I would. Went to get to get a passport had an appointment. The clerk was so rude and condescending and completely misinformed, told me I need my parents IDs when I’m not well over 18, was completely rude and acted like I was wasting her time. I wasn’t informed I had to have copies of all my documents when making the appointment and she acted like I should be aware of every single post office policy, not sure who pissed in her coffee but she deserves to lose her job.
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March 2024 by Jenny Luu
Saved my life. I went in as a walk-in passport application and was willing to wait for an opening. The person helping me helped me fill out my form and completed everything I needed. I was in and out in 15 minutes!
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March 2024 by Elke Robitaille
Wish I would have seen the reviews prior to booking my child’s passport services here. We had a terrible experience and ended up leaving during our appointment due to the rude and unprofessional treatment we were given. Schedule your passport anywhere else!!!
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March 2024 by Ken
No waiting, wow this a Downtown Portland branch! Employees helpful, pleasing to get this from the Post Office
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January 2024 by Jesse Valdez
Coco was very very unpleasant, she made us feel extremely uncomfortable and unwelcome.AVOID THIS LOCATION FOR PASSPORTS!
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December 2023 by Valiantsina Zianishyna
Avoid passport service here at all costs! Never experienced anything even close to Coco's unprofessional service. I booked kids passport with photo service. Coco refused to take a picture, said my kid was too short, lied that she called us about that. Wasn't educated about what apostille was. Suggested we rip off the apostille page from our birth certificate or she will charge us extra. Sent us "elsewhere" to take a photo. When we returned and waited in line for an hour, she told us we have to go back in line and let other go first, because they arrived at their time. Our application was previously reviewed by Beaverton office and that office made us copies for our application as well. She didn't like the application, and she charged us for another round of copies, because she said our copies were "bad". She said - "If you don't like anything, book an appointment somewhere else". She also said "Don't forget to file a complain, they won't do anything to me anyway."Other people had similar experience, she told a walk-in client to go away and that she won't accept them, even though the sign says that walk-ins are okay and the applicant was willing to wait for the opening. For another applicant she didn't accept the photo of the baby taken at the Walgreen's passport service.Don't let Coco ruin your day, go somewhere else.
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December 2023 by JK Parsons
Jennifer, the P.O. Manager, runs this place like a top! She helped me to track down and receive delivery of a package that had been lost in the system for a week. It’s clear that the whole place appreciates her and follows her example: courteous and efficient.
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December 2023 by Shannon Hamerman
Coco was friendly, efficient and helped me correct some errors and even re took passport photos that I got done elsewhere that were poor quality. She is great at what she does!
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December 2023 by Severin Villiger
Shame on you. This place has very rude, unprofessional staff. Sad to see my taxes going to such a place. Don't deal with Deborah, she will NOT make your day. I did try to keep on mailing bills, but I officially decided to go all digital not using USPS.
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November 2023 by CHENG-YING HUANG
Avoid this place for passport application！A waste of your time！You might need to fill out your applications many times until the staff is pleased about it! Ridiculous!
