Verizon

Most Recent Comments

• February 2024 by Mirandee M.
  DO NOT GO TO THIS LOCATION!! WOW! Someone named "Scott" "helped" me upgrade to a new phone. He talked really fast and would not give me clear answers as to the cost of anything. He told me that because I was a "loyal "customer I could get a discount on all the lines on my plan if I just took home a router box for 14 days. I said "I don't need a new router. I just need a phone". He acted like I was crazy to give up this great offer. He also said I could just bring it back to that exact same location in 14 days and drop it back off, no problem. Then, he said I should get a screen protector and case from them. Nothing was priced, he wouldn't tell me how much anything costs. When I asked, he literally replied, "it doesn't matter, I put Hella coupons on it. " He said it would be some sort of a bundle deal, and they would even match Amazon prices. He quoted me $40 for my case and $30 for some "special " liquid screen protector. I asked if there would be an activation fee added to my bill next month. He said, "it's $40 per line and there will be nothing on your bill because you pay it upfront today." I made sure and asked him at least three times, "am I going to get a large first bill?"Again, he kept reassuring me that there would not be any extra charges on my first bill". Then he ran my card. I then saw he charged me $318.00. Literally hundreds more than expected. I immediately pointed it out. His face turned red and he fumbled around, refunded me 86.00 but said he had to " call his manager " because the system wouldn't let him fix it any further. by the end of this transaction, I was worn down and ready to go home. The store was closing, and he assured me that he would have the manager fix it tomorrow and give me a call. HERE IS THE ACTUAL DEAL: There is no such thing as a loyalty program to take home a router and try it out. He literally added a whole new service to my account and there was zero discount. You also certainly cannot return this router in the store. You have to call customer service, they mail you some kind of packing slip and you are responsible for shipping it to them. The service fee is immediately added to your bill. Nothing was discounted with any coupon. I was charged astronomically high prices for very cheap screen protectors. The upfront $40 activation fee is not the activation fee. It's some sort of in-store fee that they put on the customer if you transfer your data from your old phone to your new phone in the store. They go ahead and add an additional $30 per line activation fee to your bill. "Scott "just completely lied about this for some unknown reason. The "manager "that he left to go and call was not even real. The manager was not even working that day, so I don't know who he was calling, maybe Santa Claus? The day, following this horrid transaction, I hadn't gotten a response, so I called "Scott ". He said, "my manager and I have a great idea, instead of refunding you your money, you could just bring us your daughter's phone, upgrade it, and we'll give you a free phone case ". Obviously, I did not want this option. He said he would look into it and call me back. Six hours later, I still hadn't heard back. I came back to the store. When I walked in, "Scott "bolted to the back room like a cockroach. The manager was there and refunded only $80. I'm still owed money. It had only been 24 hours since I took the damn phone home and I asked if I could just return it completely so I could go to a better store. He said, "that will be a $50 fee to return it ". Then, he "refunded" me $80, he actually charged me another $80. I caught that and he needed to then refund me $160. Naturally, I said "oh my God, why is this happening? Do we all live in the matrix?" Basically, now I have overpaid and need to contact whatever upper management I can possibly find, Better Business Burea
• February 2024 by Ryan L.
  This Verizon store is a scam!!! Do not go to this location in particular. Scott who's real name is actually Joshua is a total fraud. He lies about giving you loyalty discounts and then actually adds a bunch of bogus fees and over charges your credit card. When you tell him that you have been overcharged he pretends to call his manager and says he can't refund you. He also conned me into taking home a WiFi router claiming that if you try it out for 14 days you can get a discount on your service. Completely not true and you are immediately signed up for a rip-off internet service and you have go through a bunch of nonsense to send it back. I am really worried for any older customers or people who don't understand what they are being told and thinking the lies Joshua/ Scott is telling them is true. They are being grossly overcharged and don't even realize it. How does he sleep at night? He would scam your Grandma just to get a few bucks commission for up selling. What trashy person. He even used pictures of his dogs to groom you into trusting him while his other hand is in your wallet. A real sociopath. If you do go to this store you might not meet Scott or Joshua because he will probably be going by Tony or Ralf or some other made up name.
• January 2024 by Nancy Metcalf
  Worst experience ever at this verizon authorized dealer. Thankfully we just spoke to Verizon company's customer service who was able to solve each issue including overriding our contract and committing to providing us a return kit to return and have refunded everything we bought at this sham of a store.I'd give this store a zero if that were possible. We were in the store for 2.5hours and the sales staff lied to us about pricing and the possibility to expedite the porting of my phone number from my prior carrier. There was no pricing on any of the accessories; we asked the staff for pricing, which he quoted, then increased the price at the cash register while we were checking out and assured us it wasn't a problem because we would receive up to $180 in rebates over the next few billing cycles, which we've yet to see. Additionally, the case I purchased (ZAGG ultra slim) has defective buttons that call and recall SOS unprompted, so I had to reset that function to avoid this.Even worse, the staff person assured us that 1) My phone number would be ported to the new phone within 48 hours and to do so we needed to call verizon the following day to initiate the port vs. him being able to port in the store that evening, 2) We could ask verizon's staff person to expedite the porting since we were traveling internationally the next day, and 3) My number would be ported to the new phone even if we had already left the country. All of which were untrue. I was hopeful that my number would port once we got back to the U.S., however upon return and restarting both my phones, not only was my phone number (which I've had for 17 years) not on the new phone, it had also been dropped from my old phone. What a nightmare. We've been on Verizon customer service line for 2 hours now and they were extremely concerned that we had lost my old number; thankfully because the port had been initiated, the number was saved.Do not use this retail location; look on Verizon's website for a "Verizon Company Store" instead.
• January 2024 by Matthew Smith
  Arrived at store which was closed at 430pm on a Tuesday afternoon, no holiday today. Sign on door says the hours are 11-8 Monday-Friday....figures just another reason why I hate Verizon
• January 2024 by kevin cox
  Verizon and Apple made no effort to fix or trouble shoot the issues with my 12 pro the let me trade in on a 15 pro that didn't work I then traded that for a Samsung that went completely useless in the first week I was without a properly working phone for roughly 4 months no credits and when I turned in the iPhone 15 that also didn't work I lost my trade credits of $780.00. I would say all in all I feel like it was a robbery that I still don't understand how this can even happen. They know by checking the server that the issues were there I went directly to apple and they could tell me how or what was wrong with the 12 pro. So I guess I am the dumb one that chose to stick with Verizon for the past 20 years. If I can figure out a way to leave without paying to stop the 2 year agreement I will. Other then that I get to look forward of two more years of feeling violated. ? STOP VERIZON YOU WON!!!
• December 2023 by Ron (RonJa)
  I recently had an incredibly frustrating and disappointing experience with Verizon that has left me questioning whether I want to continue as their customer. I placed an order for two iPhone 15 Pro Max online and received a confirmation that my order was ready for pick up within just two hours. Excitedly, I made the 35-minute drive to the Verizon store the following morning, armed with all the necessary information, including the QR code for pickup.Upon arriving, I was greeted by a lone store associate who was, unfortunately, preoccupied with assisting another customer. This would have been fine if the outcome had been different, but alas, it was not. The associate, sporting tunnel earrings, nonchalantly informed me that the phones I had ordered were mysteriously out of stock and that my order would have to be canceled. Hold on, what?I couldn't believe my ears. Not only did I waste time and fuel getting to the store, but the associate had the audacity to tell me that they were planning to call me to break the news. A courtesy call would have been appreciated, but instead, I was met with a stone-cold delivery of bad news. No apology, no expression of understanding for the inconvenience caused, just a matter-of-fact "your order will be canceled."Customer service is about more than just processing orders and canceling them without a hint of empathy. The lack of professionalism and basic courtesy displayed by this associate was beyond disappointing. If this is the level of service that Verizon condones, I seriously question whether I want to continue my relationship with them as a customer. People with such a blatant disregard for customer satisfaction should reconsider working in customer service altogether.Verizon, you've lost a once-loyal customer due to this incident, and I'm left with a bitter taste in my mouth from this astonishingly poor experience.
• November 2023 by Chase Campbell
  I want to thank Hayden for an amazing customer service experience. He was able to mix promotions to reduce our monthly bill while also making it affordable for me to add an iPhone 15 pro max in a rare color that usually takes weeks to wait for. He was completely professional and polite and informative and definitely management material or at least deserving of a performance based raise!Thanks again Hayden!
• October 2023 by Torri Phelan
  We called Verizon and they confirmed that the store had phones so we made an appointment at 5:00. They told us to be there 20 minutes early. So we arrived at 4:40 and the store was closed, with a sign that said they would reopen at 5:30. Then they had no phones AND if they had one, we would have also been “strongly encouraged to” buy a charger, screen protector, or case. In any cause, the two that we were assured were in inventory were both being held for other people (which the phone reps said wasn’t possible). The fact that you can’t call Verizon stores directly made this that much harder. If it wasn’t the best network out there, I’d switch providers. The customer service is terrible.
• October 2023 by Collin Burton
  Very friendly staff. Has to still wait over an hour for service with only two customers already being helped when I arrived. When it was finally my turn the associate wasn’t able to get my new phone working that was shipped from Verizon. I won’t be visiting this location again.
• October 2023 by xstal
  Nothing like walking in with two employees here and haven’t even been acknowledged by either of them. Way to be professional.
• September 2023 by CPR For Life
  Paul & Hayden give AMAZING customer service!! I drove almost 30 mins from my home town because they were the most helpful over the phone of all the places I called. They made sure I was aware of all my options, and received the best price possible. As a business owner, I feel really great about my purchase, wireless and store internet plans, and my overall experience!!! I highly recommend this location and it's staff! ?
• September 2023 by Hailey
  Paul, the person that helped me was phenomenal. Got exactly what I came for and he was very helpful in explaining everything to me.
• August 2023 by Julia Robertson
  They were nice enough in store, but my first bill came in and it was $150 more than I thought it would be. They were not very transparent about all the extra costs, i.e. how this third-party store has an activation fee for a new device and then Verizon will also charge you an activation fee. They didn't mention the prorated cost of my service and they didn't mention that I would be back charged for my internet service. The communication was super subpar on all fronts, both Verizon and this third-party store.
• August 2023 by Jonna Lund
  Hayden was very polite, respectful, and helpful when helping me decide to upgrade and replace my broken phone.
• July 2023 by Sergio Bodie
  Make sure to check your phones they sold me a refurbished one of a cheaper model messed up. Planning on sueing them. DO NOT USE THEM.