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June 2023 by john judge
I had just lost everything in an apartment fire,.. including my glasses. The staff there were extremely compassionate and understanding. They went out of their way to help me and even gave me a huge discount on the frames I picked out. Those are the kind of people everyone should want to do business with. I know I'll recommend them going forward.
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November 2022 by Dan Spencer
Great selection of glasses. Staff was nice.
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November 2022 by Eddie M.
They helped me get replacement lenses after cateract surgery. Several other shops told me what I wanted was no longer available. Not so. They got me exactly what I wanted, and they came in faster than more "standard" lenses.
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July 2021 by Robyn Schumacher
Love my new Vinylize frames. Beautiful quality. Customer service was delightful, super friendly and helpful. Definitely recommend them.
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January 2021 by Syd Amaryllis
Amazing caring people! Thank you so much for helping with my glasses!
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September 2020 by Tom black
Staff is very curtious. They were patient with me and helped me pick the right pair. I stopped by on another occasion and service was equally as good!
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July 2020 by Eunji Kim
Current working hours 10am to 2pm(covid-19)I ordered a chromehearts eyewear frame here and it was pretty fast. They were friendly and explained what I needed to know. I really appreciate their help and I'll definitely go there if I want to buy some high-end fashion brand eyewears again.
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August 2019 by Julie F.
I regret buying my lenses here, and looking at others' problems posted here, you should look (HA) elsewhere. Visage has a cool selection of frames-- but go somewhere else to have the lenses made-- their lab sucks. I've had great lenses made with ABC Vision and Eyes On Broadway. I want to say ABC in Hillsdale was the best Rx and lens ever. Eyes on B'way did honor a warranty, though, when the coating didn't last. But eh, the coating should last. I went to Visage because they had the frames I wanted. I had a decent eye exam there, picked out my frames, and was told it would be 2 weeks to make the lenses. It was a pretty typical experience. I came in on a Saturday to pickup, and man, something was WRONG with one of my lenses. Really off. I have a very light distance correction, progressive, prism. Nothing terribly complicated. I was told that "no one" was there to examine the lenses on the weekend, so I had to leave them there and I would be getting a call on Monday. No one calls Monday. Tuesday morning, still nothing. I called midday Tuesday, and yep, the Rx is wrong on one of my lenses. They now have to send the frame back to the lab for a new lens to be ground. They will call me in about a week, I'm told, and I should come in during the week if I want someone to verify they're correct. They close at 6. I really hate when businesses screw up, and really do the bare minimum to make it right. How about-- You have someone at Visage verify that the lab made the lenses correctly, especially now that I've already wasted one trip out there for faulty lenses. How about you staff an optician on Saturdays, so clients can have their problems addressed while they're in the office? How about you address problems with a sense of urgency, and not wait for the patient to call a few days later? And when you can't do any of those things, how about you at least offer a discount for the inconvenience? I was called several days after being told my lens was "incorrect," to be told it was "correct," but they didn't know what was wrong. So we were no further than where we started two weeks ago. I ask at this point for a refund, but I'm told no one can help me but the owner. He'll be in on Monday, and could I come by? Monday, noon. I called on my way over, but no one answered. When I arrived, I was told they were too busy to answer the phone, and no one was available atm to help me. Owner's not there, either. Another trip, more time wasted, still no solution. I received a 10 second phone call from the owner later that same day. Just a curt verification of my address for a refund, that's it. No introduction, no apology, no asking for my version of events. Also no sense of responsibility, ownership, or due diligence. He clearly just didn't give a s**** and I (his customer) was a big f****** waste of his time. I interjected to ask if they were going to reverse my insurance billing, he said they can. But if it's anything like the way I've been treated so far, I'm sure they'll mess that up and walk away. Customer service skills: 0/10 Ability to make a set of eyeglasses: 0/10 Overall: 0/10 However, I have to give them at least one pity star. Way to go, Visage, on your myopic business model.
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April 2019 by Alicen Maniscalco
Had my first appointment at Visage yesterday (I was lucky to get a NEXT-DAY appointment as a new patient!) and, of all the eye doctors I've been to for the last 16 years of my vision-impaired life, I feel confident saying Dr. Clouse was the best eye doctor I've ever seen. He was kind, professional, efficient, and most of all - he was wonderfully informative as he explained the purpose of each test he was giving me during the exam, how the machinery he was using would help, and other important things I should know about my eyes and general eye health. Having seen eye doctors since I was 12, Dr. Clouse was the first one to kindly walk me through each part of the appointment along with him. AND, the whole appointment only lasted 25 min! Truly impressed. 5 stars for Visage!
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November 2018 by Robert L.
Great experience walking in.... informed, caring and really professional !!! Meagan and Yanni were both great, highly Went in this weekend for another pair of glasses and had the pleasure of working with Jason the owner. He assisted me to find a pair of Orgreen frames and made the experience so nice! If I could give this shop 10 stars I would , courteous , knowledgeable and great at working with you to find the best solutions ! Thank you
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November 2018 by Brittanie M.
This is one place I can go to for an exam that I don't panic. Nice atmosphere, plenty of parking options especially for the Pearl, and laid back but efficient service. I haven't had to wait more than a week for an appointment, and part of that is just me being picky with my schedule. I followed Dr. Clouse here from his previous practice and intend to stick with him for all of my eye care. He's super easy to work with and good at exuding a chill vibe, a welcome experience during an exam! Best part of all, no eye dilations!
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October 2018 by Brittany M.
I just had my eye appointment with Dr. Steve Clouse and it was so great! I have bad eyesight and have since 4th grade so I've seen my fair share of optometrists. Dr. Clouse is very direct, informative and helpful. I'm lucky that I work in construction and get off early so I was able to see him rather quickly. During my appointment, he would tell me the reasoning behind the questions and tests optometrists ask/do. He explained what I was looking at on my retina photos. And all of this without me asking him to. It's so refreshing to have a Dr. like that, it makes the whole process so much easier. Afterward, I was looking around at frames and liked the selections they have. The ladies in the store are very helpful and patient. I am so happy I ended up coming here, it makes the whole process that much easier and enjoyable.
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September 2018 by Ian F.
I have utilized the services of Visage twice - once for my original set of prescription glasses in June 2018 and once in September 2018 for a duplicate pair. The optometrist is highly competent and professional. The support staff are merely ok. After spending $800 for the first visit and $500 for the second (both after insurance) I asked for a small bottle of lense cleaner. The response I received is that it would cost $5! After being a repeat customer and spending that amount of money I would expect a complimentary bottle on lense cleaner (at the very least). This is clearly a trivial matter but please be warned that Visage will bill you for everything - client service needs some work. A satisfied yet somewhat disappointed customer on how they made me feel. Remember Visage that people may remember what you say but they will always remember how you made them feel.
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July 2018 by Aisling Hassell
Visage are fantastic! They fixed my sunglasses for free on Sunday...thank you! I'll be sure to buy my next pair there:)
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April 2018 by Alicen M.
Just posted this review to Google but I'm sharing it here, too, for the Yelpers. I was lucky to get a NEXT-DAY appointment as a new patient at Visage yesterday and, of all the eye doctors I've been to for the last 16 years of my vision-impaired life, I feel confident saying Dr. Clouse was the best eye doctor I've ever seen. He was kind, professional, efficient, and most of all - he was wonderfully informative as he explained the purpose of each test he was giving me during the exam, how the machinery he was using would help, and other important things I should know about my eyes and general eye health. Having seen eye doctors since I was 12, Dr. Clouse was the first one to kindly walk me through each part of the appointment along with him. AND, the whole appointment only lasted 25 min! Truly impressed. 5 stars for Visage!
