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March 2024 by MarkyMark01
WORST CUSTOMER SERVICE! We paid $600 for a brand-new oven and got one that was broken and dented. When taken out of the box we found chipped enamel on the front and the hot burner light doesn't come off at all. Tried to call to get a replacement and getting the run around, transferring to different people on the phone and none of them willing to do anything – even though the oven was just bought and still under warranty. They also proceeded to tell me that my house is not within their delivery radius and that I have to pay to get another oven, even though it is part of their “deal” to get free delivery. After weeks of calls I was finally able to get someone to agree to swap the oven for another working one however, they did not agree to swap it themselves and had me try to bring the broken one to the warehouse. When I attempted to proceed with picking up the new one, they had cancelled the order! Absolutely ridiculous how they can’t make things right for a customer, will never buy from them again.
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December 2023 by Sam Paul
Great place, great deals. Good sales force. The service repair area could use a little customer service assistance. They stopped doing on site repairs and the process to get an item fixed is frustrating.
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November 2023 by Sharon C
I received great customer service this morning from Bassam! Thank you for the help!
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June 2023 by devery scoggins
I expected the wait time of 3 - 5 months, no worries. Then it takes 6 months to get my appliances and then they can't supply me with a bathroom when I need to go. You are in a very sketchy part of town, why would you NOT supply your customers with a safe place to go to the bathroom? The lady at the counter was neither rude nor cheerful. Someone should make sure she knows she is the last person someone buying from Standard TV and Appliance is going to have contact with. She is the final impression before a review is written. The shopping part was fine and ok, the wait was excessive but things happen. I Will never shop here again because of my final contact.
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April 2023 by Brian Buelow
Told me it would be a 20 min wait. Ended up waiting 45 min only to get the wrong product. Waste of time. Just get your products elsewhere. The warehouse is in a really sketchy part of town. I will never shop here again.
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March 2023 by Peter Sydoriak
Picked up an order, they were very friendly and fast.
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March 2023 by Angel cule
I am a trucker, I was there to make a delivery, they lost my load documents and they only gave me some horrible copies, now I am fighting with the broker to pay me for the delivery because the broker does not want to accept that copy
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February 2023 by Lori H.
Great service from Standard TV and Appliance! We recently purchased a new Bosch slide in glass top range from their retail store off of Sandy Blvd. We had a great experience finding a range specific to our needs. The salesman quoted us 6 weeks for our range to arrive because it was on order. It actually became available in two weeks! We decided to pick it up ourselves since my husband would be installing it. The lady at the front desk warehouse location was nice and helpful. We waited about 10 minutes for the warehouse crew to bring it out and load it into our pickup truck. Overall, I am very happy and satisfied with our experience at Standard TV and Appliance. Would highly recommend.
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December 2022 by Denise Guthu
Pd cash for a refrigerator Novemeber 8th, Nathan our salesperson said we should have it by Thanks Giving. That day came and went. Called December 1st left him a message didn't call me back Two days later my husband called and and Nathan responded with email stating he does not know where or when our fridge will be here. Called today and spoke with Nathan a ND a few others. Nathan was very condescending to me over the phone. Will never do business with this company again.
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August 2022 by Gayle Westerhuis
I appreciate the friendly help in answering my questions about a freezer.
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August 2022 by Jaxson Infinitus
Strict by appointment only. Showed up an hour early and had to wait two hours for a door. Only one dock for 53' trailers. Receiver was playing video games ignoring me and rude when I asked how much longer. Will be denying future loads here.
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August 2022 by Linda Radecki
I have been waiting for 11 months for the grill for my SubZero refrigerator. Horrible customer service.
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June 2022 by matt Blank
No bathroom for customers. At first the clu ter person told me I had already gotten my order and then kept telling me they couldn't help me. A nice lady supervisor stepped in and found my order. Pretty frustrating.
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November 2021 by Tracy Flahave Smith
Robert and Jess delivered our washer and dryer today. They went above and beyond to get the appliances up our very steep and difficult driveway! They were extremely professional and courteous. Thanks again, we'll definitely be back!
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September 2021 by IVAN SHCHIPAR
Special thanks to Ashley, I'm work with the store more than 13 years. Thank you guys for good job.
