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October 2022 by Trudie C.
Every Portland, Oregon Safeway I have been to, and Albertson's also, has the most incompetent and insolent deli staff of any grocery deli I have visted in the entire country. The store on NE Broadway between 10th & 11th is no different. The company seems to hire a lot of people who suffer from developmental disabilities and anger management issues, in order to get the kickback on their wages from the federal government. I am all for everyone being able to work if they want to and earn a wage, and I also have no problem with the government reimbursing the company for those wages. However, the people should be properly trained. I have had cheese sliced paper thin, even tho I told the person what to set the slicer on. This woman proceeded to become angry and tell me it couldn't be changed. Many of the staff will also wad up sliced Havarti, which is expensive, and mash it all together in a ball. Today, I saw a new man there. I smiled with high hopes as he ignored me. He walked to the hot bar and served the people who came up after me instead of serving me. As he served them, more people lined up for the hot bar. He looked at me a few times. A guy came from the back to tell me that the other guy would wait on me. By the time he got to the fourth person who was there after me, he yelled down at me to say the line formed at the hot bar. By that time there were 5 more people waiting. I walked away. I used to work at a deli, and when you come out from the back or look up from a task, you turn your head and scan the entire length of the cases, the hot bar, the cold side, all of it. It seems the workers at this Safeway have not been instructed on how to turn their heads from side to side. If it is protocol to have people wanting sliced cheese to go to the opposite end of the deli to wait, there should be a sign to that effect. This happens a lot at this location, and it is always the people with DD doing it. One day, the short middle aged woman who works there was so bad I had to wait in line to complain about her to the store manager. It was ridiculous. He said there is a big turn over and I would be seeing new faces. I explained how I have seen this woman's coworkers, the nice hard working young men who seem to come and go from there, holler for her to help only to have her refuse and go bend over and clean a spill with a paper towel that is in the back while 8 people were waiting at the cases. The woman in front of me had similar tales about this horrible deli employee, and all of us told him he should fire her. She is still there. She has no idea how to provide customer service, and anyone who manages to get hired there who is any good is gone within a few weeks. Safeway has a problem, they don't properly train their deli staff. Every Safeway in Portland I have went to, Hawthorne, Sandy, the Albertson's on Cully, the NE Broadway location, has extremely rude and inept deli staff who never seem to get fired. All the other workers come and go but the bottom of the barrel somehow keep their job. When have use of my car, I drive out east to Winco rather than deal with the complete farce that is the Broadway Safeway.
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July 2022 by Meg T.
While we were staying in Portland, I dropped by this location to pick up some food on the healthier end of the scale for the AirBnb fridge. I loved that this location seemed to have a few brands I hadn't seen in a Safeway before (I'm from California) so it was awesome to buy a few lentils and rice mixes that were handheld size that we could pack into our carryons. This Safeway location also carries Mauna Loa ice cream (and nut based ice creams have lately become my jam) as well as the fresh bananas, honeycrisp apples, carrots sticks, and hummus that tend to round out the snacking foods I like to keep around. They also have a Starbucks within this location that carried coconut milk in stock, so I nabbed a drink on my way out of the store. The service was friendly and helpful and they also have self check out, so we will definitely be back!
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July 2022 by Erik B.
A place to go in Greet your "whatever" get out. Now about their customer service they are in the best & most respectful way I could think/say/see it just bad, complacent, monotone all & all just a ...I don't care bad... quick and easy; however bleh
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June 2022 by Azi N.
The flowers ordered were not what I got and more importantly they were wilted and nearly dead. See the pictures of what was ordered and what I got. Flowers were ordered from flowers.com which then contracts with local florist. The local florist contracted was the Safeway floral department and these wilted flowers were delivered to me on my Birthday. I also received a bunch of flowers from the Safeway on King Road in Milwaukee and they are stunning and beautiful please see my review for that Safeway to see the comparison of what a good bouquet of fresh flowers looks like. And to Dawn who replied below I would appreciate you posting a direct email address Or sending me a message here on Yelp.
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May 2022 by Casey S.
This Safeway's pretty rough - lots of homeless outside and it doesn't feel safe. There aren't too many checkers inside. Everything else is typical Safeway, but this isn't it.
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February 2022 by Ike I.
Normal grocery store experience. I couldn't find the champagne but it was easy enough to find a worker to ask who directed me. I used self check out and had alcohol so had to be ided but there was no extra wait time for that.
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February 2022 by John S.
The problem with saving a draft on Yelp is if you let it sit there from 2017 to 2022 and you return... there is no way to peek at the business to make sure you are reviewing the right place. Since 2017 and even before I have shopped Safeway's in Hawaii, Oregon, Washington... maybe a few other states as well. So, now I am forced to write AT LEAST 85 characters or words or something as specified by Yelp, and post it. THEN and only THEN can I see which particular business I gave a star rating to and let sit in my drafts. So, if you are reading this, sorry all I know is I had a 4-star experienced with no clue as to why it wasn't 5-star. Perhaps after I look at the location, the memories will return and I will delete all this. Too bad business owners couldn't look at it and communicate this issue with Yelp and they could change things.
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January 2022 by Donnie T.
Would give a zero if i could. Even with this being the closest grocery store to me i will NEVER spend another cent here. The lady in the food area , didnt get her name, (short white heavyset female with glasses) blatantly saw me standing in line waiting. When another couple came up and started to order. I told her she saw me next in line and she threw her hands up as if she didnt care. Smh worse customer service ever! Coming from someone who worked in a grocery store for 5+ years!
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August 2021 by Sandra C.
I really enjoy shopping at this location. Everyone is so helpful and cheerful. We are moving away from NE soon and I wish I could take this store with me.
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July 2021 by Kerrie S.
Super friendly checkout staff but pharmacy did not fill a med I called in twice and were completely unapologetic or interested in fixing their error. I'm finding another pharmacy now.
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May 2021 by Ariella W.
We are not from the area and literally knew nothing about this store. We just looked on google for stores that were not too far from our hotel. This safeway was around 1 mile from the hotel and also not too far from a whole foods. So we opted to go to this one to get some dinner and snacks and breakfast food. Street parking seems to be fairly scarce around here. We pulled into the parking garage and parked. Walked to the elevator and we were super surprised when we got to the bottom floor and the elevator opened right into the store! That was pretty cool. The store was a typical safeway and we found everything we were looking for. The staff was friendly and the store was easy to navigate. I would come back to the store if i were in the area again.
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July 2020 by RJ G.
What the hell is wrong with the people working in the meat department?!! Last year I bought some beef from there and when I brought it home it was moldy! I just bought chicken there and when I arrived home it was soooo nasty smelling and gooey! The meet there is not safe people!
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July 2020 by anna s.
I love the people here. And everyone has always been so helpful - so grateful for them, that despite all the craziness they are exposed to being on Broadway and having such long hours that they are as awesome as they are!Thank you Safeway team :)
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March 2020 by Chanda R.
I appreciate how the entire staff has rallied lately to face this situation we're in right now. I specifically want to acknowledge one cashier in particular.. Siva. She's always been adept and sweet. But in the midst of this chaos I have seen her be particularly calm and particularly kind, going out of her way to engage ppl in meaningful convo in the short time she has with them. She cares deeply for her customers and knows many by name and is quick to respond when someone is having a stressful or difficult time. This lady needs a raise. She's lovely.
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February 2020 by Jay S.
I live right across the street from this Safeway so I am basically here every day of almost every week to get groceries after work. To be completely honest, this store sucks. No self check out, limited selections, and long lines. It's mostly just a convenience thing. However, the latest round of staff and checkers working here are always so incredible. Always so nice and they honestly make my day after a bad day at work. I just really wanted to speak up for the people that work here. Even at the latest hours with the longest lines they always remain kind and helpful.