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March 2023 by Julia S.
I don't think anyone works here. No one ever came to help me at the photo fedex drop off. Still waiting....
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March 2023 by L G.
I use their pharmacy. I like that they have a drive up window for prescriptions. though it is not always open. Staff is courteous and works hard. You don't see people standing around doing nothing while customers wait.
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February 2023 by Justin Z.
I've never worked this hard to try and refill a prescription. 4 days now with my Rx in "processing." Still don't have it. Lines miles long to talk to someone in person. On hold for 20 minutes and counting (again) to even try and talk to someone on the phone. I like Walgreens as a company, but gonna have to choose a different pharmacy. Shouldn't be like this.
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December 2022 by Tracey H.
Worst service ever, it's snowing Christmas Eve day at 1.30 last person in queue, very quiet and the pharmacy tells me that they are closed, the gentleman before me was the last customer and there was nobody behind me. I asked if they could just serve me as I was only picking up one thing which is vital to my breathing! No we have to have a lunch too was his reply in a very pissed off voice. The gentlemen in front of me was actually more apologetic than the server.
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September 2022 by Jiwei X.
A shameless place, make an appointment for a vaccine, make an appointment at 5:15, wait until 5:50 to tell me that there is no space available, and have a bad attitude. I canceled all work to complete the vaccine I asked for, and finally when I protested, they did Change their faults into words, it's my fault. Garbage staff
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September 2022 by Paul N.
Made a reservation for a Covid booster here. When we got there they were 15 people in a very slow line waiting for shots. Don't offer reservations if you can't fulfill them.
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August 2022 by A C.
I am moving my business to another company. I'll explain why below.Prescription medications and insurance plans can be complicated, and timeframes count. This isn't new. Both patients and pharmacists have always needed to follow up if there are issues to resolve. What I go through to speak to someone at this pharmacy is unacceptable. The employees at this pharmacy refuse calls, and one female pharmacy tech in particular treats patients with open hostility and disrespect, and complains angrily about her work conditions when I try to address concerns. I've had this experience with them every single time over the past year. On a human level, my heart goes out to them due to understaffing, but would you trust this pharmacy with your personal health, or tolerate such rude, unprofessional conduct?I've tried going to this pharmacy in person, but there are long, long lines. Last month, I was late for work because I got stuck in the drive through for over 50 minutes and could not get out. The time before, I went inside, but I had a long wait there too, and with at least one or two unmasked customers who used their bare hands to cough and wipe their runny noses, then touch the ATM and counter areas. Today I tried calling because I needed to speak with someone about a time sensitive matter, but I had the same same dreadful experience as usual.For unsuspecting patients who want to connect with this pharmacy by phone, here's what I typically experience. I call and opt for the pharmacy and am left on hold indefinitely. I've learned after about 30 to 45 minutes I lose my place in line and I'm put on an unmonitored hold. I don't wait so long now, just 25 min max before I hang up and call again. I try that 3 or 4 times. Often someone picks up and hangs up on me, so I may call more. After the first hour or so of this, I call back and choose option 4 to ask a store employee for assistance. The store employee is usually impatient and wants to transfer me before I can explain, but I try to get their attention so they can intervene and get someone in the pharmacy to pick up. Unfortunately, this never works right away, if at all. When the store employee makes an internal transfer, it rings the pharmacy for a long time then automatically disconnects. I call the same general store line back to ask them to try again. This cycle takes persistence too. Today was the same, with one exception. After my third call to the store employee, she told me the pharmacy was CLOSED. Mind you, I started calling at 4:30 pm, and while that time did pass painfully slowly, it was still just 6:30 pm. The pharmacy doesn't close until 10 pm, 3.5 hrs later. She kind of argued with me when I told her it was not closed, but she didn't seem like a new employee, and all she had to do was look down the end of an aisle to see if they were open. At some point she just cut me off mid-sentence and hit transfer, and I went back to the same long rings and a hang up. Rudeness seems to be contagious.Finally the usual disgruntled pharmacy tech picked up. We discussed my prescriptions, and I tried to ask her to share my experience with her company to make staffing a bigger priority, but she was angry and hung up on me. This process happens every single time I've called this past year, including the tech hanging up on me mid-sentence at the end.I get their frustration, but patients occasionally need support, and they need to provide it. It's time for Walgreen's to make some decisions. I hope they read these reviews. I just read several that echo what I'm saying, and another that raises an additional alarm. That one indicates Walgreen's allows their pharmacists to deny prescriptions to women if the pharmacist has a 'personal objection.' Assuming he's correct, this is news to me, and it shouldn't be. Walgreen's should alert the public to this policy, because it may harm their female patients. Our healthcare can be complex and deeply personal, and pharmacists who refuse care put us at risk.
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July 2022 by Anna W.
I'd give 0 stars. I tried calling the pharmacy. First time on hold for 20 minutes. Second time on hold for 50 minutes then someone answered and hung up without even speaking to me. I called the store instead which the manager "transferred me a different route" sat on hold another 10 minutes to which was answered and hung up again. I can't get a hold of the pharmacy at all to even say what I need. This service is disgusting. Do not get your medication filled here. Im not one to complain but this made me extremely angry.Already adding to my review same day. So since I couldn't get ahold of anyone because they decide to leave people on hold and then hang up on them, I had to go into the location to cancel my prescription. The guy at the counter was disrespectful for no reason. Didn't show any remorse for being hung up on many times today. When he said it was cancelled I said "are you positive? I need to make sure I can bill it" and showed my screen on my phone where it showed my medication was pending and mentioned that i got a call it was filled, although i wanted it cancelled. He then rudely responded "well it's a computer, it's slow, I can't change when it updates. Idk maybe it will update tomorrow". I walked away after this. I feel so disrespected by this location. Especially after being on hold for hours today and hung up on at least 3 times. I am normally someone that apologizes for others mistakes and plays it off like everything was cool. I NEVER complain. My food is wrong at a restaurant? Probably my fault. But I am so upset with my experience and it warranted a complaint.
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July 2022 by Anna S.
I recently found out that Walgreens is one of the top contributors toward donating to abortion bans. I keep writing reviews and they keep taking them down, but I will continue to stand up for women's rights while companies like Walgreens go against bodily autonomy. My family and I have chosen to boycott Walgreens forever more. I highly suggest others that support their privacy boycott as well.
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June 2022 by Terri M.
Holy cow! Poor customer service and the time waiting in line inside while a clerk is sitting at the drive through lane and no one in it. Joke!
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December 2021 by A B.
They seem to have quite a few new people behind the pharmacy desk that I would assume are students. I waited in line for over 25 minutes. They told me my insurance was expired for a medication (not true), and told me I'd have to wait another 10-15 min so they can re-process the order. I called my insurance company and was on the phone for 45 min trying to figure things out. Called Walgreens to let them know they need to contact my insurance provider. The guy says, "oh, well actually your insurance went through." No idea how they couldn't figure that out for the entire 25 min I waited in my car!
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November 2021 by Sassy O.
Avoid at all costs. It is state law that all store personnel must wear a mask.. After being hung up on by the pharmacist on duty, Anthony Tran, because he did not want to answer who was going to take accountability for the botched transfer and me, a cancer patient, being without my meds because of it, I went in to get the prescriptions they didn't mess up in a transfer so I could get everything else transferred to a competent pharmacy tomorrow. When I saw him, I asked him if it was standard practice to hang up on patients. When his only response was a blank look, I asked him if he was the one that hung up on me only 90 minutes earlier. He shrugged his shoulders and said 'maybe.' The pharmacist, Anthony Tran, then had a conversation with the woman seated next to him while she pulled down her mask to speak and laugh. Yes, she laughed, which means she spread saliva particles out of her mouth. The picture I have of her shows she's laughing. As he was 'counseling me,' he claimed he 'thought the conversation was over.' How quickly the stories changed. The store manager, Gabriel Alt, witnessed this, but 'didn't feel the need' to comment. Then he said she did not pull down her mask. When i showed him the pic, he suddenly became a lawyer and said it's illegal to post without her permission. Oh Gabriel, I'm not sure if your worse at being a store manager or lawyer, but it's time to find some other line of work. I'd love to post the pic here, but there's much larger platforms to get it out on.
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October 2021 by Marvin R.
Today I was in the store to get my booster and saw this happen. An elderly lady asked to make an appointment for her Covid shot and the counter man said the system had been booked two weeks out and he was blocked from helping. She had no computer or cell phone so she could not make her own online appointment. Surely the system that is begging us all to get vaccinated could do more. Aren't the disadvantaged the very ones we all need to help?
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September 2021 by Cameron B.
Worst pharmacy in town. I chose it for the drive-thru because I knew I would have my dog with me. I was the 4th car in a line of 8 cars and after 20 mins. of the not moving, I went inside. The pharmacist who helped me seemed lost and confused. She only had 1 of my 2 scripts but the one they gave me isn't the one they said it was. When I left, the same car was still at the drive thru window. When I called about the wrong script, they claimed they only got the other script today, even though my doctor put it through over a week ago. When I asked if the drive thru line was typical, she said yes because they're giving COVID tests. However, I have been through drive-thru COVID testing lines at least 4x and have never seen it take more than 5 mins. tops. When I brought up that it was frustrating that when I call and am put on hold, they'll hang up on me if my hold calls runs into their lunch time. She did not respond. Not sure why they cannot stagger their lunches as there must have been close to 10 people working in the pharmacy. Biggest complaint is how rude they are. Not 1 person was the least bit friendly to me through this whole situation. Go elsewhere, especially if you want it to be quick and easy.
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May 2021 by Kate H.
Really disappointed getting my 12-year-old's COVID vaccine here. The pharmacist was brisk and robotic. I quietly mentioned my kid was a little anxious about the shot. He did not respond with any acknowledgment though he clearly understood. He didn't even bother to tell her she did a nice job afterwards or any kind or welcoming words at all. I wanted to give him the benefit of the doubt as I could see he was quite busy but as we were waiting our 15 minutes post shot he gave the vaccine to beautiful underage teen and he was quite friendly with her with plenty of welcoming and warm comments. I guess this is a great place to get a vaccine if your an attractive female but not so great if your a regular mom and kid.