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January 2026 by Ricardo Marin
We came in to get new internet service and received excellent customer service from Athena. She was friendly, knowledgeable, and took the time to clearly explain our options so we could choose what worked best for us. The quality of service was outstanding, and we felt the value for what we’re getting is excellent. The whole process was smooth and stress-free thanks to her help. Highly recommend working with Athena if you’re setting up Xfinity internet!
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November 2025 by Bank J
We came to set up home internet service. Johnny provided excellent assistance, answered all our questions clearly, and gave helpful recommendations throughout the process.
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October 2025 by W Tao
We upgraded our phones with Athena. The first time, she helped us with the best deal. The 2nd time she helped us to avoid losing the existing credit as well as finding the best deal for our internet service. Athena is patient, very professional, and knowledgeable. She is very familiar with the job she is doing and she is the reason we keep all our phone lines and internet service with Xfinity for many years. Excellent employees, manager, and the value of the services.
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October 2025 by richard bonton
Worked with Jonny on a virus issue, he was able to detect and resolve the issue in less than 5min. Super professional and excellent customer service skills. Highly recommend.
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August 2025 by Llewellyn, Hour Home
Prompt service and getting updated information on new products.
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August 2025 by Shannon Auld
My partner and I had attempted to set up wifi service for a new home address on the Xfinity website but kept encountering error messages, so we came in to the store today to set up service and pick up a modem. This seemingly simple process was complicated by over an hour of gross incompetence.
The customer service rep we were greeted by, Natasha, was nice but completely underprepared and untrained. They kept calling another employee, Athena, over to troubleshoot first the issues we described and then the basic steps to establish service. Due to the initial technical difficulties, we ended up needing multiple personal devices to download the Xfinity app and cross-reference email verification codes, since the app would re-send an account verification code every time the app was exited to pull up the email that was just sent with a new code. Not Natasha’s fault, but also not something she knew how to handle. Had I not suggested downloading the Xfinity app on my phone as well as my partner’s, so we could check the email on one and input the code on the other, I’m not sure we would have even made it past this point.
The “faulty” modems Natasha tried to set us up with were first assumed to be out of inventory due to laziness by their manager, but apparently throwing their manager under the bus was an ironic expression of the entire establishment’s incompetence — they had been checking a box incorrectly, even when Athena had asked them about it specifically from across the room.
Natasha’s lack of basic data entry capability (transferring billing info from our personal check to their computer, for example) kept us trapped next to the inane, grating cartoon show that was playing loudly on a large TV screen right next to their desk the whole time we were there, which reduced the quickly-dwindling patience we started with.
After we navigated the account setup and billing for the wifi and modem that they eventually inputted correctly (I hope), she tried to wrap things up and send us out the door with the new modem before explaining how to set it up at home, which my partner and I knew from experience was a process done with the app that was currently malfunctioning. When we asked how to set it up at home when the newly-downloaded Xfinity app on both an iPhone and a Google Pixel was lacking a device setup option, Natasha first tried to take one of our phones to the back to the store manager, Dana, whom we never had the pleasure of meeting, until Athena intervened and prevented Natasha from bringing a customer’s personal device behind the employees-only door. I can only assume this was because Athena may have been slightly more aware of the potential liability a move like that would create. Natasha then went back to speak with Dana alone.
After several more minutes of the world’s most annoying cartoon show playing loudly and largely right next to the desk we were seated at, Natasha came back with a handwritten note featuring a phone number (partially scribbled out and re-written) and an activation code. We were told to plug in the modem at home, call that number, and provide that code.
To say I’m dubious about the efficacy of this plan is an understatement, based on the abysmal experience we just had with online and on-site customer service. For some reason, Natasha followed the script at the very end of the interaction and mentioned that we’ll be receiving a survey to fill out regarding our experience today, and “getting ten out of ten really helps us out” — I’m not sure anything can help them at this point, except a corporate restructuring that pivots management payroll to reward competence and invest in either foolproof tech infrastructure or foolproof hiring & training practices. Monopolies are a death knell for product accessibility. If you can avoid this location, take your business elsewhere.
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August 2025 by Julian Noss
You get better customer service at the DMV than at this place
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July 2025 by Rana Zawaideh
My experience at Xfinity was amazing thanks to the manager Sol and Athena. My lines had issues and they stopped at nothing to make sure they were able to get everything worked out in order to help me add another line. All the while they were pleasant and accommodating. Shout out to the both of them for all the great work they do. I’m so thankful to them both for the effort they put in that paid off.
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July 2025 by Lucia Tjaniago
Athena Is a True Professional – Grateful for Her, Salomon, and Chris at This Location
Isi review:
After a terrible experience with Xfinity Mobile customer service over the phone — where my call was cut off without warning and my line was disconnected — I had no choice but to go to the Xfinity store at 102 Cascades Parkway, Portland. That’s where I met Athena, and I’m so thankful I did.
Athena was incredibly professional, knowledgeable, and patient. She worked on my case for nearly 3 hours, never gave up, and finally found evidence proving that I was not at fault. She truly listened to my concerns, explained the situation clearly, and made me feel respected and supported. Even months later, when the issue was still unresolved and money had been withdrawn from my account, Athena stepped in again and helped me without hesitation.
She is a rare example of true customer service excellence. I believe Athena deserves a raise, promotion, or leadership role — she is the kind of employee every company should value.
I also want to say thank you to Salomon, the store manager, who joined Athena in trying to resolve the case. Although it couldn’t be solved at the store level, both Athena and Salomon showed me genuine effort and care.
In addition, Chris Gomez at the store was also very helpful and friendly. His warm attitude made a big difference during a stressful situation, and I truly appreciate his kindness and support.
This entire store team gave me the support that Xfinity’s phone customer service failed to provide. If every location had staff like Athena, Salomon, and Chris, customers would have much more trust and confidence in Xfinity.
Thank you all!
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July 2025 by Sarah Lennox
WOW! Sol, Destiny, Chris, and Natasha are the dream team. I came in wanting to find out more info as to why my bill jumped in price. They were able to bring my internet bill down and got me hooked up with new phones/service…saving my family over $115 a month! So helpful and so relieved to save this money every month.
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October 2024 by Chris Moffett
Horrid! Go to ANY other Xfinity location. The representatives here, especially Jorge, could not care less about you or taking proper action. They only care about winning whatever sales contest is currently taking place. I visited with a straightforward, simple problem. However, the proposed solution was to create a new email account so I could create a new Xfinity account. Really? If I were the regional manager, I would fire this entire crew and start fresh.
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October 2024 by Amanda Lage
Great service. We found a solution that would work for my issue. Transparent on price increases and offered solutions to avoid unnecessary charges.
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October 2024 by Kelvin Tran
This place is a fraud and is trying to cheat its customers. They use shady sales tactics, over-promising and under-delivering. Once you try to reach out to them, they ignore you and do not return calls or texts. Comcast made a mistake by allowing these branded partners to tarnish their name.
I have been a longtime Comcast business and residential client, and I always trusted that they could help me. I came into the store, where they advised me on various processes to improve my business, assuring me they would follow up and ensure everything worked seamlessly. They tricked me into creating new accounts to transfer my old account over, promising to cancel the old accounts once the transfer was complete. After eight weeks and multiple attempts to reach out, they have dodged my calls and texts, trying to ignore me. As a result, I am left with multiple accounts open, costing me over a thousand dollars.
Please be careful and don’t fall for their trap. I’m very disappointed with my experience at this store.
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October 2024 by Beau Bruno
After being in the industry for over a decade, I thought I could trust a manager and his assistant manager to handle a simple task of porting over 3 lines.
Rudy over promised and under delivered, using sleezy sales techniques with his team. Yesenia followed suit, and Leo even enabled this behavior too. Full stop, they were the most unprofessional gang of used car salespeople slinging phones without clarity or education.
I never found out how much our plan would've costed, I never got clairity on why they would upgrade my wife to a phone she didn't want, only to return it when her phone was in stock, and I have no idea how many consumer laws have been broken - but one thing is for certain: there's a staff that's cutting corners, hanging out, making inappropriate jokes about other customers, and engaging in a frat-type culture.
I'm staying with T-Mobile. What a shame because I know I could have saved a lot of money if I could've just had a professional employee.
Good luck to the new hire who finished training yesterday. He would be the only one who was deserving of our business.
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September 2024 by Stefinn Campbell
I would give 0 stars if I could. Absolute worst experience I’ve ever had with getting internet and phone service. For starters, we got Internet and then in 3 weeks it automatically canceled itself saying we never got it activated but we did otherwise we would have said something. Then we went to set up another account and it took them 10 days to transfer from one account to another. Then there was a charge from a mobile service I never used on the initial account and they said it’s closed don’t worry you won’t be charged. Well, of course I ended up getting charged $70 for something I never used. I’m still waiting for that to be resolved and it’s already been 4 days for that issue and it’s still not refunded. Overall, the service itself has been fine. It’s the employees that seem to be incompetent regardless of the title. They talk poorly about their fellow employees behind each other’s backs. They make promises and give out their personal number making you think they care but then never respond to you. Not even a “hey we’re working on it”. I wouldn’t recommend this location to absolutely anyone. Go to another location if at all possible. Hopefully you’ll have a better experience.
