-
October 2024 by Chris Moffett
Horrid! Go to ANY other Xfinity location. The representatives here, especially Jorge, could not care less about you or taking proper action. They only care about winning whatever sales contest is currently taking place. I visited with a straightforward, simple problem. However, the proposed solution was to create a new email account so I could create a new Xfinity account. Really? If I were the regional manager, I would fire this entire crew and start fresh.
-
October 2024 by Amanda Lage
Great service. We found a solution that would work for my issue. Transparent on price increases and offered solutions to avoid unnecessary charges.
-
October 2024 by Kelvin Tran
This place is a fraud and is trying to cheat its customers. They use shady sales tactics, over-promising and under-delivering. Once you try to reach out to them, they ignore you and do not return calls or texts. Comcast made a mistake by allowing these branded partners to tarnish their name.
I have been a longtime Comcast business and residential client, and I always trusted that they could help me. I came into the store, where they advised me on various processes to improve my business, assuring me they would follow up and ensure everything worked seamlessly. They tricked me into creating new accounts to transfer my old account over, promising to cancel the old accounts once the transfer was complete. After eight weeks and multiple attempts to reach out, they have dodged my calls and texts, trying to ignore me. As a result, I am left with multiple accounts open, costing me over a thousand dollars.
Please be careful and don’t fall for their trap. I’m very disappointed with my experience at this store.
-
October 2024 by Beau Bruno
After being in the industry for over a decade, I thought I could trust a manager and his assistant manager to handle a simple task of porting over 3 lines.
Rudy over promised and under delivered, using sleezy sales techniques with his team. Yesenia followed suit, and Leo even enabled this behavior too. Full stop, they were the most unprofessional gang of used car salespeople slinging phones without clarity or education.
I never found out how much our plan would've costed, I never got clairity on why they would upgrade my wife to a phone she didn't want, only to return it when her phone was in stock, and I have no idea how many consumer laws have been broken - but one thing is for certain: there's a staff that's cutting corners, hanging out, making inappropriate jokes about other customers, and engaging in a frat-type culture.
I'm staying with T-Mobile. What a shame because I know I could have saved a lot of money if I could've just had a professional employee.
Good luck to the new hire who finished training yesterday. He would be the only one who was deserving of our business.
-
September 2024 by Stefinn Campbell
I would give 0 stars if I could. Absolute worst experience I’ve ever had with getting internet and phone service. For starters, we got Internet and then in 3 weeks it automatically canceled itself saying we never got it activated but we did otherwise we would have said something. Then we went to set up another account and it took them 10 days to transfer from one account to another. Then there was a charge from a mobile service I never used on the initial account and they said it’s closed don’t worry you won’t be charged. Well, of course I ended up getting charged $70 for something I never used. I’m still waiting for that to be resolved and it’s already been 4 days for that issue and it’s still not refunded. Overall, the service itself has been fine. It’s the employees that seem to be incompetent regardless of the title. They talk poorly about their fellow employees behind each other’s backs. They make promises and give out their personal number making you think they care but then never respond to you. Not even a “hey we’re working on it”. I wouldn’t recommend this location to absolutely anyone. Go to another location if at all possible. Hopefully you’ll have a better experience.
-
August 2024 by Sheryl Martin
Employees do not know anything about your account here. They can’t even log that your equipment is returned. Xfinity keeps emailing me that I owe them something but their wait times are too long to talk to a customer service rep. I would not suggest this company as your Internet provider.
-
July 2024 by Derald Hanson
Buy cable network channel
-
July 2024 by Yelena Nikiforov
Bad store, irresponsible employees. We bought a new phone. They couldn't convert old to new in one go. They promised to finish it the next day, but the next day they didn't care. We had to contact the center for help.
-
June 2024 by Anonymous N
I walked in when they were about closing the store but Benji and Maya were very courteous. Love the vibe! Benji took the time & explained different service plan options as I switched from Xfinity to T-Mobile and from T-Mobile back to Xfinity due to lack of coverage and misled by the salesman from a 3rd party authorized dealer. Anyway, I would refer anyone to go to that store because of them. Not pushy, friendly and hard working people.
-
April 2024 by Shelley Beigh
Jorge was super helpful! Helped me get some promos that I would probably would have detered me from getting a new phone if not available. Would be 5 stars, but already some questionable billing. I will wait till my old phone is turned in and call if any issues.
-
March 2024 by Jesus Torres-Carbajal
DO NOT DO BUISNESS WITH THIS COMPANY. The guy at this store sold me a phone with the intention of getting a promo for a Samsung S24 yet they completely screwed up the activation. I did not receive the promotion and Xfinity expects us to pay full price for the phone. THESE PEOPLE SCAMMED US.
-
February 2024 by Shannon Smith
Might need to hire more employees to keep appointments and walk-in’s served timely. Frustrating to sit and wait for long periods with just two people working.
-
January 2024 by Debra Baker
Xfinity is a garbage scam company. About to kill my grandma she is so stressed out just trying to switch to cheaper Internet. The employees don't know what they are talking about, nor do they care. I do not fault them, as they are probably being payed pennies anyway. Death to all monopolies.
-
December 2023 by eric teeter
I was in and out quick after taking care of business
-
November 2023 by Phil Walley
This is the worste company I have ever had to deal with. Run far away. Find any alternative that you can.
