-
November 2023 by Phil Walley
This is the worste company I have ever had to deal with. Run far away. Find any alternative that you can.
-
November 2023 by Brittnie Wilson
I went in to get a phone and the girl messed up and then charged me for 3 phones. When I only got two. Xfinity won’t give me the money back now I’m out 60 dollars because there employee messed up and didn’t listen. Never again.
-
September 2023 by Sean Blaske
Horrible mobile service. I am being charged for service I don’t have. I canceled my plan in September 2022 and am still being charged a year later.
-
September 2023 by Aaron
Hours are wrong on both Google and Xfinity's own site. They close at 6PM instead of the 8PM that Xfinity claims. I wasted a trip down because they closed early!!
-
August 2023 by JimmyBoy StJohn
Hours of operation on google says open til 8pm I get her at 645pm after getting off work and there is a sign that says you’re only open til 6pm. Probably should update google as most people use it
-
June 2023 by Chris Taylor
Walked in for some coaxial cables because Best Buy was out. Got helped instantly. The staff was super chill about it.
-
February 2023 by bryant ho
This used to be a ZOOM+care. I went in to get my finger reattached after being in a horrific accident, but their staff is not at all competent and failed to provide competent surgery. They used my credit card to register me for a cable package without my knowledge also. I would flip them off with both fingers if was still able to.The guy at the front desk was a creeper
-
January 2023 by steven cox
If you rely Comcast email they will hold your email account hostage to keep you. They told us we can't stop xfinity cable TV and keep Comcast email. Even though we have their internet. Don't use Comcast, it's a scam!!!!!
-
January 2023 by anna park
I went there yesterday and got the best service from Vanessa. She was so patient to help me for one hour and she kept her smile for that long time. I really appreciate for her service. Ask Vanessa when you get there. You will be happy!
-
December 2022 by Andrei Malimon
Warning! Warning! Warning!At this store works cheaters. They sold me 2 iPhones SE with promotion $400 off, the full price was $425, but month later I got bill for the phones. When I called to customer support to figure out why. They said there wasn’t promotion on the phones and I have to pay full price. When went to this store to figure out about the issue, they said the person who sold me the phone doesn’t work anymore, so they can’t do anything.
-
November 2022 by James Stevens
So far, so good.Pros: Friendly and patient staff inside. Knowledgeable, at least more so than a certain mobile competitor's store's staff in this same area.Cons: Parking here can be a little crazy mid-day workdays. That's about it so far.Verdict: Glad I came here to deal with my new internet service, and again when I decided to pull the trigger on leaving my previous mobile provider. They took good care of me in this store. All the staff I've interacted with so far (at least 4 of them, 2 male and 2 female) have been pretty damned courteous and welcoming and helpful. And competent.I really appreciate competent people.
-
November 2022 by Shayna Casciato
Today was the second time I had the pleasure of visiting this store! Quina (spelled wrong I’m sure) — She is AMAZING!!! — Quick, knowledgeable, Fabulous at multitasking!! She greeted each customer as they came in politely excusing herself from myself and my wife each time only to come back and pick up exactly where she left off. She was able to answer quick short questions from customers while setting up my wife’s brand new iPhone 14Plus. We also brought my father who wasn’t purchasing anything but had a question about his iPhone… not only was she willing to help him but she showed him how to do it for future. She took the time with him. I appreciate her for her consideration towards my elder father. Not to mention We were in and out of the store in under 30 minutes. I must have to admit we did beat the rush. We were the next person in line when we got there so our wait wasn’t very long. :) But we hand never experienced such amazing customer service! If she’s not the Manager she certainly should be! Feel free to reach out to me!!
-
October 2022 by ron scott
Walked in asked to get new iPhone 14 pro max . The sales rep with long hair . Make didn’t want to look. He tried to rush me out the store . Walked into the back made some noise and said we’re out sorry. Didn’t even try to help me. Will be leaving Xfinity asap. Never go here terrible service
-
August 2022 by Sam Miller
After 6 months of dropped calls and bad reception, I wouldn't recommend xfinity mobile to anyone. To make matters worse finding a diffrent cellphone provider, will raise my internet bill substantially. I cannot in good conscious recommend Xfinity as a good service provider, and suggest anyone who wants a cellphone that works to look somewhere else.
-
August 2022 by sophie bounmy
Brittney was amazing help! She answered every single question my husband I could possibly have. I live in Vancouver and would be willing to drive all the way across town to go see Britney again! She stayed even after hours because she was willing to help us get everything sorted out. I could rave all day about her!! Her customer service was outstanding, her personality even better! Thank you brittney!!!
