Zipcar

Most Recent Comments

• November 2022 by Tom W. P.
  I note many unhappy customer reviews at this downtown location, but we found our rental satisfactory. The small office is worn, but was only a few blocks from our hotel. Our Costco discount was honoured. Avis's desk has space for only one agent at a time, and their dot matrix printer is slow, so we did have to wait in line. So what's new? Staff are hard to find these days, so we forgave that because it's a new reality in our society. Our car was just fine, and we returned it with no hassle. But we introduced our own problem by leaving two valuables behind which we didn't notice until arriving home in Canada. When we phoned to check, Avis had them waiting! It would have been a simple matter to say they hadn't found them, but manager Mr. Abukar went to extra effort to ensure their safe return. Thank you for your honesty and good luck.
• July 2022 by J R.
  if i could give it 0 stars i would - i was just hung up on by yusef. he didnt want to give me his name - i asked for a mgr - he said he was a supervisor and if i needed someone higher than him to call corporate. then hung up on me. riduculous - i have been getting the run around since may on a refund they promised me!!!! this location is horrible - so is their customer service!!! yusef - get another job not in customer service. i will get my refund - avis _ do better
• June 2022 by Susan P.
  UNSAFE VEHICLE POOR SERVICE DO NOT RENT FROM AVIS We rented a van from Avis at the Portland airport and noticed a few days later that the front tires were very bald and had secondary tread showing in a few areas. We were staying in Newport and were to drive to Crater Lake the day after I noticed the tires so we stopped at the Avis shop in Corvallis and I asked if they could give us a similar vehicle or get us new tires. Understandably they had no vehicles to trade out but the manager agreed the front tires were not safe and told us to go to the Les Scwabb tire shop and said Avis has an account and they could do what the tire people recommended. When the tire man who noted the front two tires were very unsafe called the manager she now said that $250 a tire was more than Avis would pay so I could just drive to Eugene and see what they could do. At this point my families safety was my main concern so I just told the shop to replace the front two tires. I felt Eugene was unlikely to have a van either and certainly they had not called to see for me. And if you try to call their customer service expect at least a 30 minute wait. I called and spoke to a nice lady but English was not her first language and we could not understand each other well and she was no help. Avis now refuses to reimburse me for the new tires I placed on their unsafe vehicle, even to pay a wholesale price. They said I did it all wrong, I guess I should have driven around Oregon hoping an Avis shop would help me. I will never rent from AVIS again. Their service is terrible and they do not care about safety and they do not admit any mistake. Matt Pompeo Dallas , TX
• June 2022 by Maureen M.
  I had to use AVIS recently because my go- to company, Enterprise, didn't have any rentals available when I needed one. Never again will I use AVIS, at least from this location. I was advised to get in by 12:30 to get my car (reserved for 1) because the office closed at 1. I arrived at 12:15 and waited one hour to get a car, as did about 6 other people. When I complained about the lost time today, they explained that "on time" means the customer gets the car within 2 hours of the reservation time, for Avis. At Enterprise, I get the car within minutes of walking to the door. The office is dirty and small. A sign on the door says "DO wear a mask" but staff didn't wear masks and many customers did not. It was not possible to be socially distant. I have asthma, and am 68 (at higher risk for COVID complications) - I am extremely careful about COVID, but it was very difficult to do so while waiting for 1 hour, for a car. When I called to report a concern about the car (the steering wheel was pulling occasionally - it felt like it made the car slide).... I was given likely explanations and basically felt patronized/ignored. I have driven hundreds of cars in my lifetime. I rent frequently. I have never experienced this steering behavior. My concern was for the safety of future drivers. Only after insisting, did I get any assurance that it would be looked at. I have doubts as to whether this will actually be followed up on.
• May 2022 by Maylin M.
  This is a review for Budget, but it shares an office with Avis. I have never seen slower or more indifferent customer service in my life. I waited an hour as they served 3 people in front of me, only to be told when I got to the front that they didn't have enough keys for me (though I had made a reservation well in advance). When I questioned why and asked if I could go to the garage to look myself, he mysteriously found a set, and I was able to get a car. The room was full of very unhappy customers, but the man working behind the counter seemed entirely unbothered and was very unhelpful. I hope no one has to be subject to the miserable experience of waiting in line here.
• March 2022 by Kristina A.
  Unexplained charges were added to the final bill and "cannot be disputed due to the terms and conditions of the contract," being that and all disputes must be made within 72 hours of return. Request for receipt was refused for 48 hours as they "needed time to process the return and [were] unable to provide one until after the 48-hour mark." Email "with receipt" requires lengthy registration to obtain access rather than easy-to-view receipt. Upon visiting in person to request receipt (now nearly two months ago), unexplained charges were observed, and explanation and photos, as applicable, were requested. None have been provided. Credit card issuer is unable to assist, again, "given T&C." Unexplained, undocumented and unproven charges with reasonable recourse refused, per the rental contact, is not only an unethical business practice, it's cause for a class-action lawsuit.
• March 2022 by Fritz O.
  After a one month rental I dropped off my car and it took a week to get a receipt with a "Misc. Charge" for $45.00 as well as a fuel charge of $15.47 despite the fuel being above where it was given to me. When I personally went in and asked for an explanation, the individual said there is nothing they can do after 72 hours of billing.
• February 2022 by Zachary S.
  Renting from Avis reminded me why I rent from Enterprise. I chose Avis because of some partnership with the Chase Sapphire Reserve card - 20% off I believe - but I would have rather paid the extra ~$100 and had a better experience. The associate at the downtown Portland location was not wearing a mask, not even on his chin, despite clear signs asking all customers to. I was told a Mazda CX-5 was not available, which is what I really wanted, because it was too dirty, so I was given a Kia Sportage instead. Yet if this Kia was clean it was only barely so: there were still exterior dust and smudge marks from the previous driver, and I found a tin of mints under the driver's seat. I had requested a Garmin GPS because we would be driving in areas T-Mobile might not have had reception, yet the store did not have one available. How could this be? I made this reservation months in advance, and Avis should be smart enough to move units around since it knows it has guaranteed money coming its way. Well it turns out they did not need to do: the receipt has $40.90 of non-refundable money from me, which is what I paid in advance for the GPS. A brilliant strategy from Avis when you think about it: why provide a contracted for service if the contract also says you do not get your money back? Avis must feel that I should be grateful just to have received a car - how lucky am I! It turns out that Apple CarPlay was great, but that is not the point of this story. I am going to call Avis to try to get the $40.90 back, but I doubt they will give it. I'm sure they've made the business decision to steal money and make the customer service experience so slow that it is not worth it for people to fight for the money. I am never renting from Avis again.
• September 2021 by Adrian L.
  They billed me a $195 fee for an unknown reason THREE months after I rented a car from them. I contacted Avis multiple times to explain the charge and they deny the charge happened. I ended up having to cancel my credit card for fraud and get a new card because of Avis.
• July 2021 by Danno W.
  DO NOT RENT A CAR FROM THIS S*** COMPANY! REPEAT DO NOT RENT A CAR FROM THIS S*** COMPANY! Tried to screw me over with extra fees and other BS and only after being put on hold for over an hr finally got my money back. Just a SCAM! Please do yourself a favor and rent a car from any other company! If I could give negative stars I would.
• January 2021 by Michael M.
  Made a reservation online with my Visa card, 3 days later I show up at the airport ahead of time - their booth says to go to the parking garage location. So I go there and wait, lady shows up and asks for my card and driver license, great so far, then she says I need another credit card, this won't work because its a debit card. I say this is the card I used to book this reservation and it was accepted. She says nope you cannot reserve a car with a debit card. I say I did already reserve a car - check the numbers on my card and the reservation. She say it doesn't matter that the card worked for the reservation, it won't work for the rental. I say why then did you not tell me that when I booked the car? Your response to me was that my reservation was confirmed and that I was good to go. She says it's somewhere in the fine print. So I am now out $60 for 2 uber rides to the airport and back after my confirmation. Avis does not know what the term Customer Service means.
• July 2020 by Maggie S.
  I have been on hold with zip car for 30 minutes for like the fifth time I have called. They are impossible to get ahold of. They charged me a bunch of "misc fees" and I called months ago to get them removed which they said they would do and they never did. I cannot use my zip car account until the fees are removed. I have also been trying to get my account changed from a regular account to a student account and they also said they would take care of that and it's been months and nothing... do they even have customer service reps??? So frustrating.
• March 2020 by Holly M.
  Affordable, quick, friendly service. Made it easier to drop off from the downtown location to pdx. Thank you guys
• January 2020 by Dana K.
  Rented Toyota Corolla for 1 day From Budget/AVIS Car Rental- from Seattle to Portland. Portland Budget/Avis at this location doubled my charge, saying I was late. So they charged an additional day. I was 15 min early for p/u in Seattle. Then on time to drop off- but since the drop off is in parking garage downtown, they tell you to find a parking spot. Then when you can't find one, they tell you to park the car on the 10th floor! THEN you can return the keys. THEN they note your return time. So 1022a instead of 10a gets you am additional hours charge!! Of course they don't explain that when you are picking up the car. I called customer service and they offered a 15% discount. That is a joke. I'm still arguing with them. Even if it works out, it wasn't worth the hassle. Skip Budget Rental! They are not honest, and try to cheat ppl!
• November 2019 by Roger M.
  I live on Mississippi which is a pretty densely populated neighborhood. there is only one Zipcar in the entire neighborhood and that is used most of the time. The nearest car for me after that is over a mile away. Sometimes the app doesn't work and won't unlock your car. Unlike Cars 2 Go, do you have to bring the car back in the exact same spot you picked it up in so I have to walk a fair amount to even get a car. They really need to get more cars.