TDS

Most Recent Comments

• March 2025 by Brandon Zink
  While the internet works well when it's working, good luck if there is ever an interruption or you change something.
  
  First experience was moving out of my apartment. I work from home so internet is pretty important. I called TDS to set a date to end service on the Monday after I moved out, I'd rather pay for an extra day or two than risk having it cutoff while working. I triple checked with the support person I talked to that it was set to end after I had moved out. Then comes move out week and they shut off the internet a week early. It took the entire day of calling various support people to get it turned back on since they had closed my account when they shut it off, with each person acting like I had messed something up and they were doing me a big favor getting it turned back on.
  
  Now a couple years later, my roommate was moving out and the internet was in his name. We both called to get it moved to my name and were assured that there would be no interruption in service. 8am on a Friday and the internet shuts off. I call support and they tell me that there was a bug with starting the new service, should be fixed within the hour. A few hours go by and I call back, the bug is trickier than they thought but it'll be on by the end of the day. End of the day comes around and I call again, for the first time (after talking to now four different people over the past couple of weeks) they tell me that there is a 2 business day lapse when stopping and starting service for fiber no matter what. Since it started on a Friday, no internet for the weekend and no internet on Monday, and yet again support acts like we screwed it up and like they are doing some big favor by making sure we got a technician out to get it going Tuesday morning. Had we not called that afternoon, no technician was scheduled to come out and get the internet up and going again.
  
  TDS support may as well no exist for how helpful and coordinated they are, especially in a day and age where internet is essentially a required utility. If you have any other option, go elsewhere.
• March 2025 by Brody Foster
  There is absolutely no way to capture all of the negative associated with TDS. Horrible customer service. I tried multiple times to get my autopay to be set up correctly and get access to my account online. Failed numerous times with different representatives. Horrible communication from their reps. I have hundreds of dollars spent on reconnect fees because of my autopay failing (despite working with reps). Attempted to recoup some of those fees, and despite having records I was denied. Poor internet reliability even when it was working. I can't say enough negative to truly capture my thoughts on my TDS experience. Absolutely ridiculous. I will never entertain the idea of using them again and would advise to look somewhere else. I am switching to starlink despite the increased cost. Definitely worth it to avoid this joke of a provider.
• December 2024 by sean vasquez
  I have had TDS / Bend broadband for the past 3 years. Always been reliable and fast internet. Today was maybe the 3rd time in 3 years they had to come for a service call. Tech Zachary was very friendly and professional made. Fixed my issues in less than 30 minutes and explained everything perfectly. I will continue to use tds and recommend Zachary for being quick and professional made! Thank you!
• December 2024 by Neal Cantin
  Horrible product and customer service. I can't even cancel and get refunded for services not provided.
• March 2024 by Cayden Quinn
  Absolute garbage internet service. They have made it extremely difficult for other internet providers to be available in the area and then they provide horrible service. In addition we are being charged a $250 fee just to cancel our service and they won’t tell us why because my roommate is not a “verified user” despite being the one that runs the account pays for it and set the service up in the first place. I genuinely wish for them to go out of business to make way for service providers who can actually serve their customer base.
• March 2024 by Bob Harlan
  Sounds seem to cut out on all channels. Only for a second or two. But still annoying
• October 2023 by Marcus Butler-Denman
  TDS is absolute garbage. This is the third time in a row that autopay hasn't worked. The last two times my internet was shut off and I was charged a reconnect fee despite being told that the fee would be waved and that I was setup on autopay. Right now I'm sitting at 25 minuets on hold waiting to talk to a customer service agent. If you have literally any other option for internet service go with it. I may switch over to using a cellphone company for internet because TDS is that bad. Also, I pay for the top end internet speeds, mostly because they have usage limits at the lower speeds, and have NEVER actually gotten even close to advertised speeds. TDS is possibly the worst company I have done business with in any capacity. As soon as a new ISP comes to Redmond they will be out of business.
• August 2023 by Mick Espinoza
  Currently looking for any other option that is reliable. Too many interruptions to service, cost, and no local connection.
• July 2023 by Tim Walsh
  Horrible customer service and Spotty service and on more than one occasion we have paid the bill online then a week later service gets shut off and after spending hours on the phone we get yes we see the payment here we apologize it was turned off to begin with so we switched to another company and we now have amazing internet
• June 2023 by Serenity Lynn
  A technician came to install internet but informed me that the cable in the wall needed replacing. He said he could install internet that day but it would be spotty. So I reached out to the Property Management regarding the change in cable or adding an additional outlet and they said they would not replace the cable or allow for an additional outlet. She said that since they bought out Bend Broadband, they’ve been getting calls from other tenants who have tried to get internet installed and TDS tells them they also need the cables replaced. And that the person before me had no issues with the internet whatsoever. So I reached out to reschedule the appointment with TDS giving all the information I stated above. After 45 minutes of being put on and off hold and continuously being asked to add additional services, (I had already gone through the entire process of ordering the services I needed)they finally rescheduled. The second technician showed up basically to tell me that the cable needed replacing without even looking at it himself, he just went off of his notes. Until I made the comment about him not personally looking at it did he go to get his tools. 5 minutes later he’s telling me the same thing. So all in all, TDS wasted both my time and the techs time by sending him here knowing they weren’t going to install the internet. I really should’ve read the reviews before making any sort of order with them.
• May 2023 by MobBoss 1989
  Bad customer service don't care about their custeveryone everybody in my apartment building had no Internet but they said it wasn't an outage and it was. It would be a few days before they can get anybody out to look at it. They're a joke. Pay a bunch of money for service that you don't get..
• May 2023 by Jennifer Jordan
  Ever since TDS bought Bend Broadband, we’ve had super spotty internet service. So frustrating! Also, monthly rate increased $20, with no notification! Is that even legal?
• May 2023 by Captain Gray Graham
  I used wireless here 2 years 2 long. This is Wonderful. Office Lady is outstanding and very helpful
• May 2023 by Diana Schleicher
  No phone for 20 days. The tech has been here several times to "fix" it, and I still have no phone. WTH!?
• April 2023 by Shantel Chatman
  Huge scam, refuses to schedule appointments for service, call center located out of country, in store they racially profile customers, Zoe and Chris refused to help me in the Prineville location even after I verified my identity and authorized use of account. White male with a very similar situation ahead of me, replacing a modem on his sons account was not asked to verify his account authorization in any way. I was asked to leave the store.