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August 2025 by Goober Dinklgtrop
Staff is rude, uncoordinated, and just really rude!! Mail carriers apparently get to decide if they want to deliver your mail and packages or not. I have to go in once a week to pick up what they refuse to deliver. I have to make 3 or 4 trips because THEY LOSE everything. They have no organization, so even if I provided tracking info, they often ignore me and don't give me the package or say they can't find it. Don't try speaking to the staff. You'll get glared at and threatened to stop delivering your mail all together. Really nasty, ugly people.
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August 2025 by Alan Malcheski
This is the kind of small town post office that employs people who will go out of their way to mishandle, lose, misfile or misplace your mail, if you're not a local. It's a shame because they have some good people, too, trustworthy people. There should be some kind of, like, oath or something, that they have to swear by. Hmm...
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August 2025 by Troy Doty
Beware of Birthday cards my wife just got a card from my mother which (HAD MONEY IN IT), but was already opened when we got it with (NO MONEY)! I hate thieves should have there fingers cut off!!
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April 2025 by Not Available
Neither rain, sleet, hail, or snow right. Lol haven't gotten mail or had mail picked up in 3 days. Update years later they still suck. Apparently nobody knows how to answer a phone either. You hold my package because my address isn't correct, so now it's on hold and you won't answer the phone. Why do you collect money for a service you can't provide!
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December 2024 by Robert Stephens
Great service. Called to check on a package to insure mail hold caught it. Got right through. Postal Clerk checked on all our mail and verified my package was being held. Friendly too. It’s Prineville! Thank you all.
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December 2024 by S
They won’t find all of your general deliveries when they look and grab them and they are understaffed there’s always a line
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December 2024 by Geraldene Pierce
So BEYOND frustrating when you send packages big or small doesn't matter. They don't/wont deliver to rural addresses. I've spoken with the postmaster from this location and clearly they do not care!! I pay good money to ship items, only to have the receiptient have to go to the post office to pick it up because they refuse to deliver to the address!! Isn't that their job? To deliver mail/package to the address?
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December 2024 by Paige Horton
Literally nearly impossible to contact them if you need help. The postal instructions are never followed either
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June 2024 by Lauren Ambrose
Prineville USPS gave the parcel key to the wrong person. Now we have no idea where our package is, and of course whoever has it never gave it to us. Thanks to the mail person… we now have a $60 package with clothes for our baby in someone else’s house. Super disappointed that they didn’t double check to make sure the parcel key was in the right mailbox. Do better
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June 2024 by Blonde Giraffe
Although the service may be slow, I find the staff to be very friendly and helpful. To me, this is a small town PO and I usually try to go when I’m not in a rush. I will say their speed is about the same as many other PO’s I’ve used in other states and cities.
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May 2024 by Zack Thorn
Get updates that a package is at the post office and needs to be picked up, only to get there and be told it’s not ready yet. Get your acts together.
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April 2024 by Kyle Wood
Mail soaked when it wasn't raining. Bills not showing up until they're due, consistently receiving someone else mail, days without any mail whatever. The list goes on.
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January 2024 by Aguy Here
This post office runs like maple syrup. It's services are slow unless you actually go in person at which point it might be okay unless they only have 3 people waiting on the 15 person line. Phone service is non existent even during non holiday months. This place in particular is understaffed though don't try applying. Even when they say they're hiring, they don't call back or answer their emails or resume inquiries.They obviously need to hire about 5 extra workers in order to properly man phones and work the front counter properly. I don't fault the people working there. It's the fault of the people in charge. There are so many things wrong with the current working situation there, I'm amiss to go into too many details. It is simply not doing what it should be doing. I can only imagine what it's like to actually work there and I feel sorry for it's current employees. Overworked and underpaid is underexaggerating it by a mile. This review isn't about the people working there. It's about the business.The people that work there are nice and helpful, but the business is anything but.
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October 2023 by Sergio Peralta
Made an order on Amazon with specific instructions on where to drop off package and what times to do so, my package was marked as delivered but in those specific instructions it states to leave package with people in side office but no package was delivered. I go check the mailbox and nothing is there, so I don’t understand why it has people fill out specific instructions on how to deliver a package if the post office and it’s carriers aren’t going to follow them!
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April 2023 by Call For Honor Audits
Seems that most people's experiences have been involved in bad experiences. I'm gonna do my best to expose the tyranny in your town of Prineville. A 2.7 review?!? You've got to do better!
