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May 2023 by Todd Nofziger
Shelby was fabulous. She showed lots of patience with me and her knowledge was great. Thank you so much
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March 2023 by beth l
The best credit union around. Great staff.
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March 2023 by unplayz
Opened an account for my 12 year old. It is awesome he can go put his money in and gets money for good grades. I really appreciate the ladies at the bank there.
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March 2023 by Jessica Minium
Amazing staff, exceptional customer service, and a wonderful atmosphere. That’s why I love banking at Fibre Federal Credit Union. Shout out to the Rainier, Or branch.
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March 2023 by C Cummings
Love Fibre Federal everyone I have had an experience with has been super friendly and helpful. The Rainier branch rocks ?
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February 2023 by Josiah Deal
Hannah and Beth at the Rainier branch always provide the most positive, memorable membership service I have ever received. They are kind and always welcome me in with a smile, I appreciate all they do.
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February 2023 by Erin Tanski
I came in freaking out about car repairs that were unexpected. Beth at the Rainier branch helped me realize that it was cheaper for me to get a loan, that I already qualified for, than to get cash back on credit cards to pay off my van services. She literally saved the day! Loan payments are affordable and my stress was relieved! Thank you Beth at Rainier TLC Fibre Federal Credit Union!
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February 2023 by Melody Wheeler
I enjoy going to Fibre for my banking. The clerks are so helpful and nice! Always a pleasant experience.
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February 2023 by Sean Landon
Very good customer service. Always professional and friendly environment
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September 2022 by sephe fox
Had so many issues at the rainier branch, I’m thinking of changing banks. Today, their ONE atm, which is drive through only, was out of service, forcing me to go inside to a teller. I needed to deposit a check from my tenant—the same tenant that I deposit a check from every single month—and the teller wouldn’t accept it because the tenant had used my nickname! This wouldn’t have been a problem at the atm as I’ve had people put my nickname on checks all my life. Their customer service is always poor.
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April 2022 by Judith Stone-Aaen
We have banked here for 20 years or more beginning with TLC in Tillamook. When they merged with Fibre things began changing and not for the better. We list our financial planner, have finally been able to navigate the complicated web site. But lately the service has been just plain awful. I have tried to call several of the local branches only to be asked to enter my account number (easily hacked) then put on hold forever. I finally got through to someone only to be told I was talking to a call center person who could not even verify they had a branch office in Astoria. I told her I had left multiple messages on their call back line and had never received a call back from anyone. My questions didn’t get answered. We are seriously thinking of withdrawing our funds and doing business elsewhere. I think they are so focused on expansion and building new bigger and bigger buildings they have forgotten they are using our money to do it. Customer service should not come last.
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January 2021 by Dyani Marilyn Dirks
Staff is always helpful and watches over you to prevent fraud and dishonest account activity and notifies you immediately if something doesn't look right with your accounts
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November 2020 by Dyani
Staff is always helpful and watches over you to prevent fraud and dishonest account activity and notifies you immediately if something doesn't look right with your accounts
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June 2020 by Derek And Colleen Patterson
Today was a perfect example, but by no means the only one.I had 3 things to do when I walked in. 1. Use the coin counter2 Deposit money into my Credit Union using shared banking3. Open a business account for the club.I took the coin receipt from the machine up to the teller. She had to take my ID, entered all my info into the computer, then sat there for literally 20 minutes typing into her computer before I got my money. All this for coins.Then it was told that they can't do shared banking, despite the fact that I'm standing right on front of her and the computer she would use for shared banking is the same one she just spent 20 minutes typing into for the coins.Then I asked about opening a new account for the club, she said they weren't allowed to do that.And in case you're thinking it's a Covid thing, it's not. I went down the street to Red Canoe and they were perfectly willing to do all those things, no problem.It was a Fiber thing. As best I can tell I they hate their customers.
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January 2019 by Diana Bowen-Abbott
So glad to be a member of a great credit union. Kristi, April and the whole crew is just awesome. Always friendly. So happy to have them local!!!
