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December 2022 by J. Vandetta
Ashley was super helpful took us and helped pack all our stuff to the car. Very efficient and convenient
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October 2021 by Chad Ironside
A midsized SUV was supposed to be ready at 10am at the Redmond airport on 9/10, when we arrived at the counter we were told it's not ready but should be 20-30min. They offered a compact instead. We are a family of 4 with a bunch of luggage and need something in the size range we requested, not a compact (which would have cost less money btw). They said they would not offer us something else in the size range we need without paying more. Our car became available at 11am, so we had to wait in the airport for approximately an hour after landing until our car was ready. Oh, and the Alamo counter was closed so we have to get the car at the Enterprise counter.
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July 2021 by Chris Young
We reserved a pick-up truck out of Redmond in Oregon for mountain bike transportation. We arrived early and our vehicle wasn't ready. so the agent worked her magic and got us another truck within minutes. Great customer service, and the vehicle was brand new!
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July 2021 by Trisha Ladd
Renting with Alamo has been a pleasant experience. The front desk is helpful and speedy in their service. The car was fun to drive. Alamo also offered the best price around and we plan to rent from them again in the future.
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March 2021 by Robert Serna
Good guy at the counter was friendly. They also made it easy to return.
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December 2020 by Nick Mascetta
Updated review. After a really good rental, I had a pretty terrible experience with Alamo's national customer service. I received a bill with no explanation and then was passed around to 3 different customer representatives and was finally told that someone would call me back. They never did.After writing a 1 star review(it's unfortunate that is what it takes to get in touch with companies today). I was quickly given the proper information.Rental was good. Redmond rental office was good. Customer service needs a lot of work.
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November 2020 by Nick M.
Updated review. After a really good rental, I had a pretty terrible experience with Alamo's national customer service. I received a bill with no explanation and then was passed around to 3 different customer representatives and was finally told that someone would call me back. They never did. After writing a 1 star review(it's unfortunate that is what it takes to get in touch with companies today). I was quickly given the proper information. Rental was good. Redmond rental office was good. Customer service needs a lot of work.
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September 2020 by Nannette Weems
It was great, just wish it hadn't been a wait to get to the desk and then for the vehicle to be ready.
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August 2019 by Robert W.
Overall it was a seamless and good experience renting a car from here. Chrissy, the customer service agent, was incredible! Super friendly and efficient.
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July 2019 by Dennis Mead
They accommodated me very nicely in helping me in a family emergency
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April 2019 by Michael Taylor
Fast and great service. Employees were easy to work with.
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November 2018 by Alex Garrity
Great rental service, easy fast and convenient.
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September 2018 by S. Wilkins
We had a minor problem with our reservation, but when we checked in to pick up our car, the pleasant lady across the counter gave us an upgrade which we really appreciated. We will continue to use Alamo for any time we require a rental car. Thanks!
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August 2018 by Bryan Baynard
Bend always has the nicest people. Great service, easy, no hassle.
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September 2017 by Bfd S.
I know it's a tough job but these guys made a tough situation so easy for me! Thank you Alex for helping me out and giving me all the options I needed to make it a great day for me!!
