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February 2024 by Megan Harding
Went to add a line and purchase a new phone. The assistant manager, Joe, was the one who helped us. He spent time explaining the differences between the different devices, as well as the cases. I didn’t realize the differences in the cases other than the aesthetics. We never felt rushed. He was a fun guy to chat with while we were waiting for the safe to unlock the new device we purchased. I usually walk away from phone stores overwhelmed but not this time. My boyfriend can be very picky when it comes to customer service and was very happy with Joe’s level of service. Someone make this man a store manager ASAP.
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February 2024 by David Currin
I was recently in the fred meyers in redmond oregon, I got stopped by an at&t rep inside, so I decided to get a new phone with a trade in promotion. So I waited a few days for them to send my phone out and I get the phone, but no shipping label to send out my old phone for the promotion. So I went to the at&to store right across the street. I asked the gentleman if he would help me out with a shipping label and he said he couldn't do it for me because I went with the rep inside fred meyers. So generously, she manager that helped me felt bad that I dealt with the fred meyers rep, he gave me a free case with my phone for free! I just wanted to say thanks again! You were a big help and I appreciate you ?
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February 2024 by bteiton
Always had great service until today, the brunette in glasses was a complete beast.
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February 2024 by Sheryl Cross
They are always super helpful. Great customer service
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February 2024 by Tyler Young
Convinced me to wait a few days for a new Phone to be released, then told me it released the day I came back but wouldn't be available to buy or pre order for another week! Didn't have any opines in stock had no idea what she was doing. No help at all
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November 2023 by Desiree Collver
Truly amazing customer service and the wait time was less than 5 mins. The person I spoke to at the Att store in Redmond was super helpful, and really kind. He gave me amazing recommendations and even helped me lower my bill in the long run. He left everything out on the table so no hidden surprises. You could tell that he truly wanted what was best for the customer. I have been with AT&T for 7 years now and they never fail to impress. Thank you for all that you do! Truly amazing service!
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November 2023 by Weenie Squad
Both reps in the store were lovely but Adam helped us get a new member added to our family plan quickly. We were in and out in about 15 minutes. Fast, friendly, knowledgeable service. Highly recommend.
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October 2023 by Arianna Johnson
AT&T Redmond Rocks!! It is so much closer to my home in Redmond than the Bend store. The staff are knowledgeable and super friendly. I have only had good experiences there and am grateful they are here ! Thank you !
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October 2023 by Robert Silva
Great experience!!! Helped me out on a hot spot
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September 2023 by Marissa Martin
Bought my son a phone on promotion the Apple se for $150 then was charged the full price of $399.99 so I called customer service right away and they explained that the promotion credits your bill monthly until you reach the $150 and the remaining amount would drop off come to find out when I now checked my bill they have charged excess of the $150 and still charging me the $399 so I called customer service once again and they stated they have no proof of a promotion being purchased and I now owe the $399 also after doing more research online it’s one of their most common issue of them not giving customers the promotion and charging full price seams more like a scam now stuck paying the remaining amount for $399
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September 2023 by Twilight Game zone
Take what they say with a grain of salt. They are salespeople trying to make the most of the commission game. They only care about the commission not the customer.
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July 2023 by Dave Baird
The employees that work here are always helpful and take the time to go over products and pricing options with my family, whenever we have needed phones or accessories.
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March 2023 by DaeLee Gilchrist
Had some questions about my bill and was wanting a good case with good protection and they were nothing short of amazing! Definitely recommend stopping by here for any of your phone needs!
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March 2023 by Courtney Clark
This team is awesome! Came in and they were super helpful! Thanks guys!!! Loved my experience!
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February 2023 by Minh Nguyen
Adam and the staff here were extremely knowledgeable. I had a ton of problems with my previous carrier and could not understand the various plans offered. After countless back and forth with several carriers, we settled on AT&T. Adam took the time to not only explain the benefits of each plan but also worked at getting us the best deals on our phones. Would highly recommend coming to this particular location and getting 5-star service. Appreciate the team and their efforts toward complete customer satisfaction.
