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March 2024 by Claire McEvoy
Avis President’s Club means nothing - car I booked was not available upon check in, instead they gave me this Jeep Wrangler. Fine, but the car I booked or an upgrade as advertised as guaranteed by the President’s Club. Went outside to parking lot and this is the condition the car was in (not just snow, was completely iced over). We went back inside to tell the Avis desk, and girl working was completely clueless. No customer service skills or offer to remedy anything of what was going on. Would not switch the car unless we took a downgrade. Gave us a snow scraper and sent us back outside to scrape it off ourselves. Will never use Avis again
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February 2024 by Ersin Gungormus
Amazing! Super helpful and kind staff. Love it! The lady was so kind and gave us what we wanted.
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February 2024 by nathan self
The car rental was fine but their cleaners are thieves and liars.My 10yr old left something valuable in the car, we returned to the counter minutes later…they let us know that it went back for cleaning and just wait and they would bring the item. After waiting for nearly an hour they said it wasn’t in there, this was a lie as there is no where else it could have been and my wife and I saw it in the back seat.This was at the Redmond Oregon location.
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February 2024 by WC Hossfeld
Would have been 5 stars except no ice scraper was in the vehicle. Heavy frost or light snow every morning. Had to go to Ace hardware and buy one. All else, service, cost, vehicle, cleaning, and convenience was 5 stars. Look for ice scraper prior to driving away.
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February 2024 by Jeremy Yost
Great experience! Extremely easy to rent with them! LOVED the 2023 Ford Escape they put me in!
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February 2024 by Stacey Cannon
The Avis staff at Redmond were sweet, helpful and just plain nice. The car, a Kia Spul is a nifty little one but has NO TRACTION snow. If you are going to Bend in winter and there is likely snow, avoid that one! Rent from Avis, they’re great everywhere!
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December 2023 by James M
On my recent visit to Redmond Oregon, I searched four or five rental companies for a car, and found Avis to have the easiest online rental site along with being very competitive pricing Once I arrived at the airport, My transaction for receiving the car took merely one or two minutes very friendly staff very simple to rent a car and very simple to return the car. It was almost effortless.
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November 2023 by Jon Christley
Friendly staff, great experience! This airport is perfect to get in and out of. The pickup/drop off is onsite so need need to spend any extra time waiting for shuttles or complicated returns. Highly Recommend them!
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October 2023 by Lena Lane
Avis was great the prices are unbeatable....only issue I had was I reserved a certain class of vehicle they tried to put me into a smaller car and the vehicle was dirty on the inside so I went back to the counter and they gave me a different car. A Kia soul is not a standard it is economy class ...via your website. guy at counter tried to say it is in the class I reserved ...nope not really buddy ...
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October 2023 by Burton Hughes
Friendly staff at the Redmond/Bend Airport location made renting easy and quick. Thank you!
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September 2023 by Arthur Etchells
Staff was aggressively unhelpful in retrieving a laptop that our friends left in their rental car. Did not know where the car was located, would not connect me with their boss, offered no timeline for resolution. Told us not to expect a call back.Update: They were later able to retrieve the laptop for us. Other staff was more helpful than the woman we talked to initially.
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May 2023 by Dawn Wardyga
While the staff on both the pick-up and drop-off were helpful and pleasant, the vehicle had not been washed or cleaned and there was an empty box from a case of beer in the trunk when we were given the keys. The representative at the desk at pick-up said that the cars were being cleaned and apologized for the wait to actually get the car. We were most surprised to find the vehicle in the condition it was in.
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May 2023 by Cassandra Vermillion
Three stars only because I needed to call Avis for a simple answer to a question and I wanted a human that I could understand! Calling Avis was a nightmare and that affects how I feel about the whole experience, car was great though.
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March 2023 by Mike McCullough
Good cars, usually efficient and friendly staff, but lots of surprise fees. Most loyalty/rewards clubs protect you from that, but Avis has been the consistent exception.Factor 15-20% extra into that great price you’re getting before you jump at their rate.
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December 2022 by Danielle Hood
Ethan was incredible. Car rentals have always been stressful and carried all sorts of hidden fees. This was NOT my experience with Budget/Avis of Redmond! He was patient and explained every dollar charged-and why! I would absolutely recommend them and will be renting from them again in the near future!
