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February 2025 by Chris Borla
Everything was done well and efficient. From initial contact, to getting the quote and scheduling install, and then finally the install itself was done super quick.
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February 2025 by Tom
Quick and easy fix - operator problem, I accidentally kicked one of the sensors. Nice people solved problem and then lubricated system. Best garage doors I’ve ever owned. Thank you Cascade!
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February 2025 by Art Aqualino
Had a problem with my garage door and was unable to get my car out of the garage. Response time from Cascade was very fast. Would not hesitate to use them again or recommend to some one else
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February 2025 by Pat Creedican
They got the doors here and installed as they were scheduled. I appreciate that. The installers were knowledgeable and friendly and business like. Doors look pretty good too!
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February 2025 by Kathryn Lajtha
These people are as honest and professional as the day is long. Fair prices and excellent work and they won’t try to sell you what they don’t think you need.
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February 2025 by keith Brindell
prompt on our problem and reasonable on price.....thanks
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February 2025 by Amanda Ring
Super bummed to have to write a negative review, as it is something I am not sure I have ever done but after the poor experience I felt compelled to share so others can ensure it doesn't happen to them. For starters, my poor rating is directed at the technician involved and the communication/business aspects of this company which led to an unfortunate overall experience.
I called to schedule service for a garage door that wouldn't open and appeared to have a wiring issue going awry. The office lady was very friendly on the phone during the time of scheduling so that was appreciated. The day of the service, the technician called me at 0804 to alert me that he was at the property and confirm there was a lock box. I did share with him that we were not on site at the time and reaffirmed the lock box location and asked if he needed the code again, to which he told me that he had the code in the instructions that were left for him. I told him if he had any questions or concerns or needed anything additional, I would have my phone on me and to please call. Fast forward throughout the remainder of the day and no additional word came from him on the status of the door and no invoice arrived. I called him and left a voicemail message requesting a status and to inquire about an invoice and there was no call back or response, this was a Friday. On Monday I called the office again to inquire about the status and invoice and was told that the technician 'couldn't get in' and 'the lock box code didn't work.' I asked why the technician didn't call me given he called me at 0804 directly before attempting the lock box, and there was no explanation. Talk about disappointment in a service professional., what a failed opportunity. As someone who takes pride in any job, this is just completely unacceptable, and when you are on a tight timeline with needing something fixed it is unprofessional in every sense. I am surprised a company who is so highly rated employs someone who clearly lacks any customer service focused values, integrity, or common sense.
I usually only leave positive reviews for businesses, but this was just so sub-par, unprofessional, disrespectful, and clearly lazy.
We would absolutely not use them again in the future, nor would we recommend them to anyone at this point.
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February 2025 by Mike K
Just wanted to say that I received quick professional service with Cascade Garage door, would highly recommend them to others!
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February 2025 by barbara higgins
Cascade garage door was very prompt and courteous. They got our garage door spring replaced in 3 days. Thank You. jay Higgins
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February 2025 by Ron
100% recommended, professional, efficient, friendly crew,
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February 2025 by Debbie Klug
Very professional, got the job done quickly. Enjoyed working with this company.
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February 2025 by Karen Danielson
Cascade did a professional assessment of our garage door motor and the door itself. With their knowledge of doors and openers we purchased one that has all the capabilities that we wanted. When we had a problem, they were very proactive to come in a timely manner and fix the problem. They assure us they are available when we have questions which is better than the other companies which are out a few weeks to come and repair.
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February 2025 by Sam Vanderbeek
I can't say enough about how responsive and professional your staff was. The service tech was clearly honest and highly experienced, trouble shooting and then repairing our doors, with no surprise costs, or expensive up-sells.
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February 2025 by Mark Ogle
Fantastic customer service! I'm very pleased with the recommendations for fixing my Garage Door. Cascade Garage Door was responsive to my questions and timely in making the repairs.
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February 2025 by Susan Donegan
Professional, knowledgeable, reliable, fair pricing
